It's a real shame they are the only business that do this type of service on the islands because they know that they can make their own rules and you are totally at their will. I booked my car to be shipped from Maui to big island early December. I arranged a flight to land at Waimea the day my car arrived. I was flying out New Year's Eve. When I booked I asked them for their hours and they said they were originally going to close NYE but had revised their hours to open as normal to accommodate for the high number of bookings they had, meaning they would close at 3 when I arrived at 11:30. The Saturday before my flight I though I would look at their website just to double check and thank god I did because they had decided now to close at 11:30! This couldn't work for me and I would be screwed otherwise. As it was a Saturday I couldn't call them until Monday, the day I flew out. I called them that morning and they said the barge had arrived and I could arrange for someone else to pick it up for $50 extra!! No choice I make the plans with a friend of mine on the big island to drive up an hour and a half and get it. They called me back half hour before my flight saying my car wouldn't be ready to pick up before they closed. I asked if there was anything that I could do because I was reliant on this plan. "Nope" was essentially the answer I received. After spending 3hours stranded at Waimea airport, unable to even rent a car or book a taxi because everything was completely booked up, I had to hitch hike to a bus stop with 4 heavy bags, my fiancé and our dog to a bus stop to get a bus to our first night accommodation in captain cook (a two hour bus ride) then I had to pay for Uber's everywhere else and also to go back up and collect my car two days later. All in all, the service was awful, I asked if they could help me out in anyway possible and I was told everything is subject to change and it wasn't their problem, so no they can't help me out. They should at least email or call people in advance if they tell them one thing then later change it as it would have given me more time to plan my next moves. We couldn't do what we wanted to do for New Years and the whole thing was just a cluster f*ck of poor communication and god awful customer service. It would have been less hassle and money to have rented a car for a few days and bought a new one over there. Young brothers don't give a crap about you or your possessions, unless it's your money. For nearly $500 I would much rather roll around naked in a room full of rat traps and used needles. It would have been less stressful then dealing with this company. End read more