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    The UPS Store

    4.2 (53 reviews)
    Open 8:30 am - 3:00 pm
    Updated a few days ago

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    Response time

    3 hours

    Response rate

    100%

    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    Home!!!
    Mary B.

    I had a double whale tail packed and shipped at a far lower cost than a private store. It arrived stateside in perfect shape....so well protected!! I believe I worked with the owner and he was fabulous!!! I highly recommend The UPS Store in Kahului!!!

    The entrance area of the UPS Store in Kahului.

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    Photo of K G.
    0
    64
    0

    16 days ago

    Great service. Helpful and friendly. I always get what I need done here. Plus they have great hours.

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 months ago

    Very busy store but the guy working there is fast, efficient, patient and very helpful.

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 2
    Love this 2
    Oh no 1

    2 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    1 month ago

    Helpful 1
    Thanks 0
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    4 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Mary B.
    0
    17
    10

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 1
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    1 year ago

    Called to check they had a notary. They told me they did until closing. When I drove over, there was no notary available.

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 2
    Love this 3
    Oh no 0

    2 years ago

    The service on this UPS is incredible. Very efficient and gentil staff. Definitely recommend. Dr J is amazing.

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
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    Photo of Vince N.
    665
    2398
    12577

    6 years ago

    Helpful 7
    Thanks 0
    Love this 7
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 2
    Love this 3
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
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    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0
    Photo of M S.
    2
    79
    1

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 17
    Thanks 0
    Love this 18
    Oh no 0

    4 years ago

    Helpful 4
    Thanks 0
    Love this 4
    Oh no 0
    Photo of Paul R.
    0
    78
    16

    2 years ago

    Don't use the store if you're returning something to Amazon. Long lines and bad Customer Service..

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 1
    Love this 2
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    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    Love this 0
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    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    4 years ago

    Helpful 0
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    2 years ago

    Excellent Service, Good Pricing, Wanted to ship package back home and helped me out with packing and shipping

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
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    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 3
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    7 years ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    2 years ago

    Excellent customer service! Friendly, professional, knowledgeable, fast and efficient! The best!

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    7 years ago

    Helpful 2
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    Love this 1
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    Photo of Shantal P.
    51
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    7 years ago

    Helpful 3
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    Photo of Lori T.
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    14

    7 years ago

    Helpful 0
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    Photo of Cookie G.
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    7 years ago

    Helpful 0
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    6 years ago

    Helpful 0
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    5 years ago

    Helpful 1
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    Photo of Julie H.
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    11
    32

    5 years ago

    Helpful 1
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    Love this 1
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    Photo of Paul S.
    2
    25
    37

    5 years ago

    Just a heads up it's tucked back behind the TJ Maxx but it is there!! Very helpful group!

    Helpful 0
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    Photo of Mark P.
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    39

    6 years ago

    Helpful 0
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    Photo of Lainey H.
    346
    12
    3

    3 years ago

    Business owner information

    Photo of Local

    Local

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Seeing the UPS commercials on tv, I decided to go to the new UPS store at Maui Mall in Kahului.

    Mentioned in 3 reviews

    Read more highlights

    JNR Global Logistics

    JNR Global Logistics

    (1 review)

    Eugene Jasper came to our rescue for our move from Oahu to Maui. We obtained two other quotes that…read moreseemed way too pricey for our one bedroom apartment. We decided to try one more time and we hit the jackpot! Eugene got right back to us, sent Lisa to evaluate our contents and we got a very attractive quote right away. Eugene then worked within our last minute schedule to get packers, move out guys, and a truck to bring out our things in our container - all within a week time frame. He always returned calls right away - it felt like we were dealing with an old friend. Kudos to Eugene - if I have to move again (not soon, I hope) we will be calling Global Logistics!

    From the owner: JNR Global specializes in overseas relocation. We have the ability to ship your goods to over 190…read morecountries on 6 continents, and our white-glove packing team will make certain that your items are well prepared for the journey regardless of the destination. We are happy to provide free, in person estimates for your move, on Oahu, Hawaii Island, and Maui, and we can arrange to ship items from any of the 50 states, to virtually any destination on earth. We pride ourselves on communication and our customers are welcome to check in with us at any time and we will get back to you in record time to let you know the location and status of your shipment. Need to ship a personally owned vehicle? No problem. We offer multiple modes of transport from roll on roll off service shipping and open chassis transport, to enclosed transport in a container or covered car carrier. Need to ship more than 1 vehicle, we can do that as well and even provide discounted rates for additional vehicles. We offer trucking of shipping containers to any address, and professional container loading services for your freight, whether you're shipping household goods or commercial items. Need a forklift or flat bed, we've got you covered there too. We can loose load your container or prepare your items on pallets, and you can be sure your container is well packed in both situations.

    UPS Customer Center - Mon-Fri 9-1, 2-5

    UPS Customer Center

    (15 reviews)

    After the fires in Lahaina the west side was wiped out with phone and internet coverage so we…read moreordered a Starlink to be sent to our friend's address in Kihei so we could hopefully pick it up once the road opened again as UPS Fedex and USPS were not delivering. We desperately needed internet for remote workers in our area, plus everyone on the street needed to connect with families to let them know they were OK, and for people trying to find out how to file with FEMA for accommodation, sign onto unemployment as they had lost their jobs due to the fire, how to access medical care including cancer patients etc. So a lot was riding on the delivery of this Starlink for our local community. Trouble is UPS said the address was undeliverable, even though our friends have packages delivered all the time without issue. So I managed to drive up high even though we were getting short on gas by now and find cell coverage to call UPS and get through to their automated system, then an agent. After explaining what was happening the agent told me to go online! The frustration of dealing with a call centre was endless. We should download the app on our phone if internet was down. It was ridiculous and unhelpful. Calls were being dropped all the time, you couldn't download anything and you had to travel a long way for reception. Once the road opened up I drove the hour and a half through FEMA roadblocks and through Lahaina down to the Kahului airport office to find it closed even though it was supposed to be open. I had to yell through the fence to get help. A staff member grudgingly came over to state they were closed. I told them we desperately needed the Starlink and it was supposed to be in their office. They said they were busy but I insisted they look for it, and after standing in the sun for 20 minutes waiting I was told it was out on a truck, marked as undeliverable. This was Friday and I was told to come back Monday! There was no empathy to the fact that we desperately needed this link for our community during a disaster. On Monday I received a call that it was in the office and I could pick it up. Luckily the call got through as phone service is still patchy on the west side and it had gone to answer phone so I managed to receive it. Again I drove through FEMA roadblocks and bumper to bumper traffic through Lahaina past distressing areas of burned out buildings and cars. I also had to wait an hour stationary at one point as the President was visiting Lahaina and traffic was stopped during this exercise. When I arrived at the UPS it was closed again, so I had to yell through the chainlink fence to staff who initially ignored me until they knew I wasn't going to stop! I told them I had a package to pick up and was told to wait. A few other people arrived asking what to do as they had packages to pick up, including medication and food. They all ended up yelling through the fence too. Finally a staff member came through carrying my Starlink. She was abrupt and handed it over and walked away. By this time I didn't care about the lack of customer service or anything else I just wanted to get home and install it so our street could use it! We have now opened up our garage as an office and shared the sign on/password and have neighbours dropping by to use it for remote work, signing onto unemployment, contacting family, a realtor has even brought over her own desk and chair :) UPS was horrid to deal with but I'm glad I persevered as we now have satellite internet connection while west Maui has no internet service.

    Need to ship something out quickly?…read more UPS Worldwide Services my friend...........nuff said! As I make my weekly commute to Maui each week, once in a while I have to bring with me a lot of repair parts, and believe me.........lugging all those parts can be a daunting task. If you ask me - "Where are the UPS Stores on Maui?" I can easily tell you that there is one in the West Maui Center in Lahaina, just across the street from the First Hawaiian Bank (Lahaina Branch). The UPS store is in the same strip mall where you see the Subway Sandwich shop in Lahaina. If you're in the Kihei area, there is a UPS Store right across the street from the Azeka mall. The UPS Store in Kihei is located in the same strip mall where the Longs Drugs store is. And last of all, (for you folks that don't know this)............. there is an actual - United Parcel Service Service Center location near the airport area. How do you get there? Well, best way to put it..........if you head towards the Costco, as you drive along the main road you will pass the Costco, then the Costco Gas Station, as you drive along the road, look for a sign that says "Cargo", follow the cargo sign, and the sign will steer you towards the right toward the UPS Service Center. If you go left........it will steer you to the Maui Airport. The UPS airport location is only open from Monday to Friday. They are closed on the weekends - (Saturday & Sunday). The business hours for the airport location is basically - 9:00 AM to 2:00 PM. They break off for lunch from (2:00 PM to 3:00 PM), then they reopen at 3:00 PM to 5:00 PM. So as a friendly reminder...........if you have to ship something out, don't come here between the hours of 2:00 PM to 3:00 PM, you will not get any help here during those hours. I cannot tell you how convenient this airport location is for me! I really like this location, as when I'm heading back to the airport to fly back to Oahu, I can make a quick pit stop to drop off my broken parts, so I don't have to lug it back with me to Oahu. I can just ship out my broken parts here, and send it directly back to the mainland..........easy peasy for me! Parking - There are a few parking stalls in front of the UPS building, but if the lot is full, there is some parking available just across from the UPS parking stalls. I haven't had any issues finding parking here. Need to ship something out fast? UPS my friend!

    The UPS Store - mailboxcenters - Updated May 2026

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