Well this is our second time to use Matson. We used a…read moretransport company to make arrangements because we are having the car transported to Tucson on arrival in LA via car carri We had some stress with paperwork, our car is paid off but I didn't update the registration when I did it. I had a copy of the car title, but they want a original. We are both on the title , both have to be present. Don t try to hide anything personal that was too big for your suit case. If they find it, they will discard it. Use usps for that stuff. Flat Rate. So it took us two days to get our documents in order, a full half day at Dmv. And Matson dock closes at three. And they have a lunch hour. Gotta plan. Be very aware you need to be clean, vac and no cracks anywhere. All reasons to send you away. And less than 1/4 tank. For us that's 2 gallons. Another reason to refuse your vehicle. Excess Fuel. It s about car weights. Go to the website to review important details,but this is everything I can think of. Oh , if you are early for your shipping day, you get a grace day, & the other days are dock storage. Mastercard Accepted. Hate to add a negative to a positive.. on car acceptance, we noticed the rear bumper, On a Prius this is a bodypart, was scuffed and cleaned. Since the transport driver didn't catch it, the responsibility moved to the transporter. The new inspection sticker from Maui was Scuffed. It had to be on the ship, only they would have a clean up kit. The solution also faded the new black and white sticker, only a week old. Now it s Gray. The damage only broke one tiny snap -in plastic tab. So it hangs low by a 1/2 inch. Looks like we will pay. New insurance on arrival in Tucson. So Damage was before the new insurance was in effect. Too bad he missed it but it was subtle.

Matson... The lifeline between Hawaii and the US mainland, especially for shipping vehicles…read more Founded in 1882 by Swedish-born William Matson, its headquarters is currently in Honolulu, HI (formerly Oakland, CA). Obtaining a job as a stevedore with the company is almost akin to winning the lottery, LOL. Sadly, it's who you know like in most places. Overtime pay equals beaucoup bucks but the hours can be crazy. EXPERIENCE: We used them way back in the mid-90's to ship a vehicle from Maui to Arizona and back (via Long Beach, CA) for yours truly to drive while in school. Back then, you had the option of shipping your vehicle either inside a container or outside, the latter of course being cheaper. We went with the enclosed container which ran around $800-something one-way and kept the car much cleaner. Nowadays it's all enclosed and about double the price. The voyage took around five days or so each way, and the car arrived damage-free both times. Today, it's much easier to prepare yourself and your vehicle as everything is online. Some things didn't change, such as: 1) Gas level needs to be at ¼ tank or less. 2) Your vehicle must be emptied of loose items, legal and brought in clean in order for inspection to be done. And the "duh factor": Don't leave any valuables inside your vehicle! Signage at Kahului Harbor is poor compared to Long Beach, but due to its small size, it's quicker and easier to get in and out. The office was located inside of the big warehouse building at pier 1 but it could've changed since then. FUN FACT: Way back in the day, Matson briefly operated aircraft and passenger ships between Pacific locations/ports and the US west coast. OVERALL: It's either Matson or Pasha for your vehicle shipping needs. You decide.

I recently shipped my vehicle round-trip to Maui via Young Brothers and found both their online…read moreinformation and the customer service representatives via telephone to be very informative and helpful. The shipping process is very efficient and the workers at the shipping site are friendly. You do need to call ahead to book a shipping appointment, but from there on, it's an easy process to drop off your vehicle and pick it up at the destination point. Shipping is quick and I got a call from Young Brothers the next morning after each shipping, letting me know my car was ready for pickup. When we went to pick up my car in Kahului, the battery was dead (the parking lights got left on inadvertently), and they immediately sent someone over to give us a jump start. After you ship your car, if you care about your paint job, I do recommend you get a good car wash asap to rinse off the salt (I have a review of the place we liked in Kahului). If you have a reason to ship your vehicle interisland, if you do your legwork in advance (check the website, make a call), you're going to have a smooth and easy experience with Young Brothers.

Mahalo to Heather (customer service rep) who gave us great advice on how to ship a lithium electric…read morebike battery to Maui. You went the extra mile in emailing info and we appreciate it :)

Very professional and responsive. Cars arrived in perfect condition …read more Appointment was easy to make and everything was timely. Recommend Thanks

I inadvertently paid them $2366 after having previosly paid them $1900. My mistake. When I texted…read morethem this fact they DID return $2000 (the first $1000 quickly and the second after sending a text or three). Then nothing, I was still owed $366. I texted them again and was told that he would let the "billing department" know. My bet is the "billing department" is the waste basket next to a desk. If there is such a department they are very sluggish. I'll see but I expect I can kiss that $366 goodbye. Oh well, lesson learned - check reviews!

The estimate for repairs of damage Matson did to my car is now up to $6000. Let's see if they will…read morepay for what they damaged on my chevelle?

Do everything in your power to use another shipping company, if you have the option do not use…read moreMatson! The agents have terrible customer service AFTER your funds have been collected. Prior to paying then are fantastic. They over promise and under deliver. My vehicle has been sitting on a neighbor island port for 1 week already. I tracked it yesterday and I was due to pick it up today. This morning I tracked the vehicle and the pickup date disappeared and is now blank. I called and was told to call back in 2 hours. I was generous and waited 3, at which point they informed me it will be another 2 weeks before I receive my vehicle as it just sits and waits to be loaded. They do not update the transit tracking on their website and you have no idea where your vehicle is and no idea when it will arrive. The technology is far outdated and I feel as though the customer service agents are either not properly trained or not given enough resources to assist a customer.

Reviews can be scary if you just go off on people's experiences. My experience was positive…read more They were detailed and quick, the teller or receptionist was friendly and answered all my questions. My car arrived on time and safe and for that I'll be grateful. The only con is just working on the phone waiting times but other than that, great staff! I really love that this company allowed me to ship my belongings in my car.

Very helpful received a huge coffee table from Oahu. The weight on the table I didn't expect. 2…read moreguys helped us get it into our mini van huge help from both. Without them picking up our item wouldn't have been possible. Even used a forklift to help assist us in loading. Great guys I offered them a tip to buy lunch least I could do. Instead of accepting they gave a smile and hand shake and said have a good day. Thanks again

Any affiliates of DeWitt (Dim Witt) Movers is horrible. They delivered our furnishings to our home…read moreand destroyed our beautiful hardwood floors. They sent out TEMP LABORERS they were paying 18.00 an hour to deliver our goods. I filled out a claim form that the driver provided and told us they would repair the damage to our brand new floors. We never heard anything from them, and when I called 2 months later to discuss it they had no record of a damage report. It trickles from the top down in their organization and they charged us 1500.00 extra for the delivery saying our driveway was inaccessible. If they hired competent help that could navigate a truck it wouldn't be an issue as we have had many many subsequent deliveries of furniture and applicances of trucks of equal or larger size. BUYER BEWARE. They are awful.

Move from Big Island to California. They moved all of our household furnishings and loaded them…read moreinto the shipping container. So happy to discover what a terrific job they did with wrapping our items with care. Not one broken item! Their team communication is great as well. Very fair price. Thank you Bonnie, Joaquin, and the movers. I would recommend!!