After the fires in Lahaina the west side was wiped out with phone and internet coverage so we…read moreordered a Starlink to be sent to our friend's address in Kihei so we could hopefully pick it up once the road opened again as UPS Fedex and USPS were not delivering. We desperately needed internet for remote workers in our area, plus everyone on the street needed to connect with families to let them know they were OK, and for people trying to find out how to file with FEMA for accommodation, sign onto unemployment as they had lost their jobs due to the fire, how to access medical care including cancer patients etc. So a lot was riding on the delivery of this Starlink for our local community. Trouble is UPS said the address was undeliverable, even though our friends have packages delivered all the time without issue. So I managed to drive up high even though we were getting short on gas by now and find cell coverage to call UPS and get through to their automated system, then an agent. After explaining what was happening the agent told me to go online! The frustration of dealing with a call centre was endless. We should download the app on our phone if internet was down. It was ridiculous and unhelpful. Calls were being dropped all the time, you couldn't download anything and you had to travel a long way for reception. Once the road opened up I drove the hour and a half through FEMA roadblocks and through Lahaina down to the Kahului airport office to find it closed even though it was supposed to be open. I had to yell through the fence to get help. A staff member grudgingly came over to state they were closed. I told them we desperately needed the Starlink and it was supposed to be in their office. They said they were busy but I insisted they look for it, and after standing in the sun for 20 minutes waiting I was told it was out on a truck, marked as undeliverable. This was Friday and I was told to come back Monday! There was no empathy to the fact that we desperately needed this link for our community during a disaster. On Monday I received a call that it was in the office and I could pick it up. Luckily the call got through as phone service is still patchy on the west side and it had gone to answer phone so I managed to receive it. Again I drove through FEMA roadblocks and bumper to bumper traffic through Lahaina past distressing areas of burned out buildings and cars. I also had to wait an hour stationary at one point as the President was visiting Lahaina and traffic was stopped during this exercise. When I arrived at the UPS it was closed again, so I had to yell through the chainlink fence to staff who initially ignored me until they knew I wasn't going to stop! I told them I had a package to pick up and was told to wait. A few other people arrived asking what to do as they had packages to pick up, including medication and food. They all ended up yelling through the fence too. Finally a staff member came through carrying my Starlink. She was abrupt and handed it over and walked away. By this time I didn't care about the lack of customer service or anything else I just wanted to get home and install it so our street could use it! We have now opened up our garage as an office and shared the sign on/password and have neighbours dropping by to use it for remote work, signing onto unemployment, contacting family, a realtor has even brought over her own desk and chair :) UPS was horrid to deal with but I'm glad I persevered as we now have satellite internet connection while west Maui has no internet service.

Need to ship something out quickly?…read more UPS Worldwide Services my friend...........nuff said! As I make my weekly commute to Maui each week, once in a while I have to bring with me a lot of repair parts, and believe me.........lugging all those parts can be a daunting task. If you ask me - "Where are the UPS Stores on Maui?" I can easily tell you that there is one in the West Maui Center in Lahaina, just across the street from the First Hawaiian Bank (Lahaina Branch). The UPS store is in the same strip mall where you see the Subway Sandwich shop in Lahaina. If you're in the Kihei area, there is a UPS Store right across the street from the Azeka mall. The UPS Store in Kihei is located in the same strip mall where the Longs Drugs store is. And last of all, (for you folks that don't know this)............. there is an actual - United Parcel Service Service Center location near the airport area. How do you get there? Well, best way to put it..........if you head towards the Costco, as you drive along the main road you will pass the Costco, then the Costco Gas Station, as you drive along the road, look for a sign that says "Cargo", follow the cargo sign, and the sign will steer you towards the right toward the UPS Service Center. If you go left........it will steer you to the Maui Airport. The UPS airport location is only open from Monday to Friday. They are closed on the weekends - (Saturday & Sunday). The business hours for the airport location is basically - 9:00 AM to 2:00 PM. They break off for lunch from (2:00 PM to 3:00 PM), then they reopen at 3:00 PM to 5:00 PM. So as a friendly reminder...........if you have to ship something out, don't come here between the hours of 2:00 PM to 3:00 PM, you will not get any help here during those hours. I cannot tell you how convenient this airport location is for me! I really like this location, as when I'm heading back to the airport to fly back to Oahu, I can make a quick pit stop to drop off my broken parts, so I don't have to lug it back with me to Oahu. I can just ship out my broken parts here, and send it directly back to the mainland..........easy peasy for me! Parking - There are a few parking stalls in front of the UPS building, but if the lot is full, there is some parking available just across from the UPS parking stalls. I haven't had any issues finding parking here. Need to ship something out fast? UPS my friend!

At first my package wasn't going to be delivered in time so I had the merchant place a return back…read moreto sender note on it. But miraculously it arrived in Maui, but bc of the return to sender note it was almost going to be sent back. I wanted to specifically shout out Nick for going above and beyond to ensure I got my package. Thank you!

No phone number, terrible delivery communication, no customer support, incompetent…read more This company is so frustrating to deal with.

Great service. Helpful and friendly. I always get what I need done here. Plus they have great…read morehours.

Very busy store but the guy working there is fast, efficient, patient and very helpful.read more

Everything about Maui Pack and Ship is Five Stars…read more The customer service is superb The quality of service is superb I don't go to anywhere else but Maui Pack and Ship. Abel and Danny are awesome!

I had such a positive experience at Maui Pack and Ship in Kahului (415 Dairy Rd, Ste E)…read more After searching for weeks for an odd-shaped cylinder container to safely transport a piece of art, I was honestly close to giving up. A stranger suggested I try this place, and I'm so glad I did. Abel took the time to listen and creatively build a custom solution from materials he had on hand, even though they didn't carry exactly what I needed. When I offered to pay, he kindly declined, saying it was simply extra material he keeps for situations like this. I returned again for additional pieces, and he once more went above and beyond to make sure everything was secure. I later learned Abel is the owner, which made his generosity and hands-on approach even more impressive. Because of his thoughtfulness and ingenuity, I traveled safely with my artwork just before my flight. If you value genuine customer service and someone who truly cares about helping you find a solution, this is the place to go. Highly recommend. -- Charlotte

Bought some local chocolates in Kahului and wanted to ship it to Honolulu. Someone suggested that I…read moresend it FedEx overnight because USPS is unreliable. And the prices of FexEx are competitive to USPS. The employees here are amazing. Great customer service and super patient. Prices for overnight was about $2 more than the 2-3 day priority shipping desk USPS. Move over USPS. I'm now with FedEx!

I've been to this FedEx location multiple times, and the customer service is consistently…read moredisappointing. The staff often seem irritated or uninterested in helping, and there's little sense of care or professionalism. Every visit feels rushed and uncomfortable -- I usually leave frustrated rather than helped. It's unfortunate because FedEx is supposed to stand for reliable service, but this location doesn't reflect that at all.

Kim is a total rock star - she follows up quickly and is so very pleasant to work with. My items…read morearrived before the promised date and in perfect condition. I canʻt say enough positive things about the way this works or the people that support it

From the owner: HouseMart Shipping provides shipping options for Hawaii residents throughout the state of Hawaii!read more

Customer service is great Malisa is always helpful when my…read moreshipments came in . Thank you for your awesome service

This is the only place on Maui that you can go to if you need to send something via DHL. The…read moreprices are very high but not Islandwide's fault as DHL sets their extremely high prices (think 2-3 times more than UPS). Staff are nice and helpful. Would have given four stars but had to wait long time for my receipt. They take your card info and then message it to someone that then processes your card and the faxes (Yes, I said FAXES) your receipt to Islandwide for you to sign. That's a little WTF in my opinion.

MCS hauling delivered a large dumpster to our property and I filled it with 1.4 tons of green waste…read moreover 7 days. It would have been a lot more work to rent a truck and haul it to the dump in several loads. Mark was pleasant to work with and there were no surprises. Next time I have to do this I'll call him again for sure.

While we moved 95% of our things out of our recently sold house, there were a few bulky, heavy…read moreitems I refused to move due to lack of manpower. Enter MCS Hauling Services. EXPERIENCE: Naturally I jumped on Yelp and utilized the site's useful quote feature where it also sends the inquiry to multiple businesses if you wish. Long story short, MCS had the best rating out of everyone and responded quickly (next day). I got a quote of $190/hour with a minimum of 2-hours. Due to the location and size of the furniture that needed to be moved, my spouse asked the owner, Mark, if he could come by just to check everything out so we wouldn't be surprised with any additional fees (which there weren't any). He happily agreed, even driving to the furniture's final destination point to check out the location. We agreed to move everything on a specific date a few days down the road. A medium-sized box truck and four workers arrived 15-minutes early on moving day. Out of courtesy, they asked if we wanted their shoes on or off (it's a Hawaii thing!) Pieces were professionally wrapped with protective plastic with utmost care not to cause damage to walls, light fixtures, etc. I was very impressed with an ingenious arm strap that was used to lift and move a very heavy cabinet. I could picture me blowing out my back trying to lift it without leverage. Delivery was just as efficient as pick up. We called them a second time as we had a last minute move of a custom-built bed. Regardless of their 2-hour minimum, Mark was cool and charged us to the next 15-minute rather than the hour. Thanks, man! OVERALL: The high-rating is legit! Local, professional, efficient, trustworthy. Highly recommended moving company & crew!

Althea went above and beyond while helping me create a custom family calendar. I've printed my…read morecalendars at OfficeMax before, but this time the OfficeMax-Canva system was glitching and causing issues. Althea worked her magic and made the process seamless. She didn't just insert my images--she made them larger, clearer, and took the time to ask questions to make sure everything was perfect. Her attention to detail and care made a huge difference. Excellent service and a great experience. Because of Althea, I left with a finished product that exceeded my expectations. She's the kind of employee who turns a stressful situation into a great customer experience. OfficeMax is lucky to have her.

We went here the other day to place an order. The lady wishing Christy I think her name was, she…read morewas very friendly. She was helpful as to us oldies didn't know what to do, so she made the process much easier. Thank you office maxx for having her in your team she rocks!

Would be zero went to ship out my dog September 30 maui to Honolulu she has anxiety being separated…read morefrom us we dropped her off paid to ship her they took her it was all fine till an bald head employee decided to sit and stare at my dog witch made her anxiety to kick in. I had a leash witch I left on the kennel as well as a dog mussel. We than left and received a call half hour later that they cant ship my dog out she is banging the kennel being aggressive. She said she won't put her employees in jeopardy I dont understand the dog is in a kennel I explained the dog won't hurt u just do your job when it's time to move the animal dont stay and stare and provoke my animal. I picked up my dog and upon looking at my dog mussel there were puncture bites on it and it was brand new. That means they open the door and tryed to put it on my dog. Then hide it in a bag with the dog leash. Very bad slow moving employees that like to waste your time and mess with your stuff. Avoid

Pat is a terrible worker. She has her customers standing around waiting on her for nothing. And…read moreshe's too much of a grump for that position. She needs to be trained better. 0 stars if I could