The UPS store on Old St. Augustine had a weird service outage, so I came to this location for my drop off. The staff were nice and moved very quickly, which I always appreciate. The store was clean and tidy and I had zero issues with my order. May just make the trip to this location going forward! read more

I generally like this store. It's my back up option when my usual location isn't open. Would be nice if they had updated their hours so I knew it wasn't open on Memorial Day! Please post your holiday hours, or lack their of. It's not hard. read more

Love this UPS store they're super friendly extremely helpful. I would highly recommend this UPS store I needed some papers notarized, and there was no problem getting the help I needed, and I appreciate the staff for being super friendly and going above and beyond read more

The city of Tallahassee was recovering from the aftermath of three tornadoes last weekend. As a result, my usual UPS Store was closed. Given that we were heading to Jacksonville anyway, we figured we'd find a location there and that was said location. This was a quick drop-off. Just needed to make an Amazon return. I was in and out and that was that. Nothing more to say here. read more

San Jose UPS bad. New franchise owners with barely any English and nickel and dime for anything even a copy of 1 sheet notarized. They use Walmart envelope for professional shipping if you can wrap yourself around that. Very rude. I doubt my husband would be treated like that. Go to fed ex it's well run and cheaper. This ups on San Jose will not even email tracking . Don't go there. read more

My wife and I use this store frequently and get great customer service from everyone except Eddie. Eddie refuses to print USPS return receipt requests even though their website clearly states they do. read more

The UPS Store - Shipping Centers Near Me - Jacksonville, Florida

I always use this location for my mailing needs because they go above and beyond any time there is an issue- even when the fault is outside their responsibility. Customers are serviced upon entering the store because staff working in the back immediately come up to assist the person working up front- without having to be asked!! They find me the best price to meet my delivery needs and take the time to provide me with my options. read more

I go to this UPS store because they have good hours of operation, they have good prices on print orders, and they are helpful, polite, and courteous. I recommend going to this location over the one on Old St. Augustine Rd because I have had a poor customer service experience there. I've been going to the San Jose Blvd store for years and they've been consistently great. Even though I've moved out of the area, I will continue to go back. read more

The is the worse delivery service. I paid for expedited delivery and my package still didnt come as scheduled. They claim to have the wrong address for some odd reason. Whem I tried to update my address through the website it would not let me. Instead it gave the option to send it back to the sender. Why in the hell would I send it back to the sender if I paid for an expediated delivery. When I called the local branch to speak to a person the dumbass line redirected me to the 800 number that has a more than 30 minute wait. What the hell is the point of having a local number if you have to deal with bullshit ass automated voice services that does not understand basically English Commands. They full of it and a waste of time. My package was sent out on the 27th and it is now the 30th. I was should have arrived between 12:45 and 4:45 pm. read more

I've had to come to this UPS Store location twice; both times on a Sunday when the other stores are closed. It's nice that they are open on Sundays since I have a busy week and it's hard for me to get away from the computer during the upcoming week. The people working here are super friendly and greet you as soon as you come in the door. They are happy to take your package and ship it off for you; making sure to give you a receipt with tracking information. read more

John was amazing, he deserves a huge raise he was so helpful and patient bro is a king!

Fantastic service with always being helpful. The prices are reasonable value and any time I have questions they have the answers. Even when lines are long for service it doesn't take long to get through the cue. read more

Fast and friendly service every time I've been here to return my Amazon purchases. They also have 2 upfront parking spots reserved for UPS customers for 15 minutes. read more

I am thoroughly convinced that this is the best UPS store in the United States. Special mention to John Healy who does an excellent job being friendly, warm, detail-oriented, and hardworking in always making sure the process goes as smoothly as possible. They value their customers and do a fine job in this location. read more

I walk in to drop off four packages and right away get kicked out for no reason. He proceeded to threaten me and said if you have a problem with it I'll meet you at your house. I'm not one to write bad reviews in fact I've never wrote in one before but after that experience I felt like I had to. After that experience I decided to call them and ask what his name was but right when I asked they hung up. So I walked into the store to ask for his name he said his name was Tony and he was the store owner/manager. He then threaten to call the police on me when we got into an argument and he was completely in the wrong. Everything that happened was totally uncalled for. And for Tony i'm sorry you work at a UPS store I would be upset with my life to. But I do hope everything goes well with you no hard feelings just disappointed and the way I was treated. read more

The UPS Store - Picture of the store - Shipping Centers Near Me - Jacksonville, Florida

John Healy is the most amazing UPS worker I have ever met. Every single time I am in here he is kind and helpful and always has a smile on his face. I literally only go to this location because of him. Always gets me in and out and have never had an issue. Thank you for your help always, John!! read more

Arrived at the store at 825am. It opens at 830am. Patiently waited till he showed up at 840am. Unlocked the door, went inside and locked the door again. What happened to the days when people where customer service orientated? Going to my regular ups store on baymeadows. read more

I had a box of 2 items that I needed to ship so I took it to FedEx to see how much they would charge to take my two objects, wrap them, put them in a box and ship it; it would have been $82! I don't know but that seemed high! So I took my 2 objects in the box I had and took them to this off site post office in Mandarin in the shop called Health Food, near Bonefish restaurant! The clerk was super friendly, had bubble wrap that they received from their own shipping and have it for free to use if you need it! The cost to ship my box was $15.75...helloooo; a no brained! I mailed it and thank you US Postal Services! The best postal system in the world! read more

The UPS Store - Just a wonderful post office found in the Health food store! - Shipping Centers Near Me - Jacksonville, Florida

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This store is the worst all the people are so rude. I went to drop off some packages to ship (printers) and I only had 4 printers and they told me to leave and not come back they did not want my business and I'm baffled don't ever come here. The rudest people. read more

I've been a mailbox holder since 2008. Bonnie and her crew do a fantastic job for my company. Always smiling, always helpful, they work hard and give impeccable service. It's important to remember that there are times when circumstances are out of their control - such as the US Postal Service not scanning in a parcel or how long the line might be at a random moment - they work diligently to process transactions. We have a longstanding mutual relationship where I am considerate and respectful of them, and they are the same with me. It works wonderfully. Thank you for the 5 star service! read more

Went in to return an Amazon item and John was sooooo kind and helpful! He really made my day with his smile and patience! I was in there less than 3 minutes! Quick & effective. Thanks again! read more

Rude and bad customer service... guy at counter seemed like he was upset that i came into store to drop off package and had an attitude thru the whole transaction read more

Went to return a book to Amazon ... there cite say they were open but they were not so make sure that u don't go on a day they don't wanna work read more

I rushed in 10 mins before closing on a Sunday and John gave me great service, he was very helpful with a great attitude and smile.

his place needs some customer service training. Was returning a package to Amazon today, there were 3-4 people in front of me and a lady was returning a very large Amazon item. the female associate told the lady to set the box to the left out of the way as it was very large. A Male employee about 50, tall, dark hair came in and the package was where the female associate told the customer to put it. He kicks the package and blurts out what h€*l is this $&@t. The customer spoke up and said that my Amazon package I'm returning. She explained she need to print a label but was having a hard time with her printer so she ask the employee for the WiFi password. His reply was I don't remember that S&it and ask the female employee what is was and she gave the customer the password. The whole experience was awful employees looked frustrated and just not happy to be there.. Trust me I won't be back this place is a dumpster fire I recommend you proceed with caution some employee may go postal on the wrong day read more

Store owner is very rude and threatened to come to my house. because of a bad review someone else left? Store owner is confused and rude also prices are horrific read more

Very helpful and friendly staff! Very conscientious about COVID-19 and social distancing is practiced.

Bonnie and John are always so helpful whenever I come in to deliver my packages. One of the beat ups stores in the area

Bad customer service. Super rude guy at counter. Bad day or not you don't treat people like that. Not sure why he was so upset about it terrible people skills. A customer should never be treated that way for you not wanting to do your job. read more

This location of the UPS Store is an integral part of company! I find myself here 2 to 3 times a day. The staff is always professional and courteous and the owner is truly fabulous. I see them as a partner and rely on them heavily. I utilize their box services as well as their mailing capabilities with not just UPS but the USPS as well. As a box holder I was able to set up a house account which allows me to "drop and go" my outgoing packages. Additionally they help keep the mountains of confidential of documents we deal with safe with their shredding services. Tie that together with the AAA, AARP and other discounts and its a big win win for every customer. Keep it up guys - you're terrific! read more

The UPS Store - Shipping Centers Near Me - Jacksonville, Florida

Never enough folks working. Don't have 30 plus minutes to wait. Used to be my store of choice. Sorry.

I'm surprised this place has such good reviews. Every time I go here it's such an annoying process. They are so disorganized and the manager Jessi is very rude. read more

I've been using this store pretty frequently to ship Etsy orders. Very unfortunately, I've now had issues with three shipments. The first shipment wasn't charged to me properly for postage, so when it got to my customer, they were asked to pay for more shipping fees, so I mailed her a second shipment free of charge, losing profit. The second was shipped May 19th, and was never even scanned into the USPS system, which the manager/owner claimed is a USPS fault, so I'm running that down. This morning, I had a third customer tell me the package shows delivered but has never arrived. All of these were USPS First Class, and extremely late or never arrived. I've never had this issue with the post office or my UPS Store in Riverside, and it's extremely upsetting that my customer base is suffering for this. They're really kind people working in the office, but this is unacceptable in terms of expectations. To carry on, I attempted to type in the tracking numbers that were provided to the USPS site, and all say status not available. I shipped 9 packages that day, totaling $14.98 cents, and to my own error, I should've paid attention to the clerk who was clearly overwhelmed and getting more nervous as more customers entered, as normally each package runs me about $4-$5. The contents of 8 packages were $10 each, and the contents of another were $35. So now, I'll be resending all of them to clear my professional name, definitely at a different location, at an entire loss to me. read more

If I could give ZERO stars I would. I agree with the last reviewer from a year ago - it is always a disappointment when I go to this store. Seems like no one is in charge, everyone is new, or it seems like that because the simplest tasks take forever to be completed and they don't seem sure of what they are doing. Don't get me wrong - they are super pleasant but being nice clearly does not get the job done. I try to be patient because I like to think this is a small business owner doing the best he (or she) can do and I want to support my local small business owners. But today I reached my limit. On Monday I paid to have an important document mailed to my son that he needed for his job and needed to get it before Friday. I was assured by the UPS store rep it would be picked up that evening by UPS because I got there before the evening pick up and good news it would be in my son's hands by end of day the next day, Tuesday. Well no package received on Tuesday so on Wednesday I check the status on the UPS web site - this indicates a label was created but the package was not received by UPS. Long story short- two calls with UPS customer service, two calls with the store, and a call I had to arrange with the UPS customer service rep and a rep at the store on the same call to stop the insanity, the store was told they needed to file a claim. After the customer service rep dropped from the call the store rep said I need to go on line and file the claim. Guess what - I can't do that because I am not the shipper (that would be the store) and I can't file as the recipient because the package has not been received by UPS. I will call the store again today - wish me luck. I don't expect much and clearly my son is not going to have his document for work on Friday. Big deal for him but clearly doesn't give the store rep or owner a second thought about the massive failure in service. read more