New owners! very polite and professional. So glad this small business went to family run. They were very helpful and accommodating with getting my package ready to ship. If you knew the old management you know there were issues but the old way is out. no more corperate treatment, it's family run now so give it a shot. read more

I may be the only one doing this, but this has been the best UPS Store experience I've had around the area! I wasn't greeted coming greeted coming in & felt treated with honor! They initiated the conversation by asking me what I needed help with & were quick & easy as they helped me with my amazon return. What keeps it from 5 stars is it seemed a little outdated & bland. Great value for UPS! read more

Good service.. great staff, very helpful, needed a package shipped priority.. they more than took care of it. Nice to see people caring about their services. read more

Carla was very helpful! I had my two children and several packages, my hands were full and I still had another package in the car I was struggling to get. Carla didn't hesitate to come out to help. She was very kind and patient. read more

Love this store and the service they give. The owner of the managers are top-notch. Some of the workers could improve, but the management is so pleasant that it makes up for some of the poor employees read more

Consistently rude and unprofessional customer service here, especially with Alex. Unfortunately, this is the closest location for me. read more

Leo is extremely rude. He was on his cellphone the entire time. He had the worker stop my notary service and let his friend go in front of me and had me wait behind her. I will be finding another place for future services read more

The UPS Worker Rayven provided very bad customer service. I do plenty of business with UPS stores. Very very poor customer service. I will not return to this location. If I could give zero stars I would. read more

The workers in this location are the worse. Keith would yell at you for everything you do. He just yells on your face! Idk what's the deal with him but damn bro I can hear you just fine with your normal voice! The other guy I forgot his name kinda geeky with glasses. Always complaining about working no one threatened you to go to work so if you don't want to work then stay home. Anyway. They are fast but so rude. So pick your poison. read more

I do not recommend this place. The guy at the counter was VERY rude to me and my husband. They clearly are not interested in helping anyone. My husband had to tell him to lower his voice because he was talking super loud. His name is Alex. Terrible service. Do not go there. read more

I used UPS for my Amazon returns and also my company has a corporate account that uses UPS strictly for all their shipping. I went into a different UPS store than my normal location. A trainee Addie Trujillo, said she would only give me one strip of tape & and couldn't guarantee the package not being opened during shipping. Every UPS store that I have visited in the Dallas Fort Worth metroplex has always gone above and beyond with customer service and willingly offered to take my box out of the one out of 100 times that I may forget my tape at home. I was 45 minutes from my house and unable to have access to tape. I understand that each store only offers one strip of tape. Complaint is on the training Addie verbiage on, how my tape job was going to be performed by her. It was not a very confident that she was going to make sure that we tape this down with the one strip she was offering. Also, there was no stated on the amount of tape that she would give me. So I could've easily taking a 24 inch strip and broken end up four pieces and got the job done but the training made me purchase and embarrass me with the customers that were behind me because of how she pointed out on the return label as if I couldn't read. I'm in customer service sales to be exact, and if I was this franchise owner, I would definitely make sure the trainee gets more education training on how to help customers and also the messaging on what one strip is and not say that you're gonna get one strip and not confident in your abilities with that one strip. Then I offered to step out and run around the corner to the dollar store to get some cake and come back and the training said I would have to get a whole new code just for me leaving the box there and stepping out. I am not one to write reviews, but her tone and professionalism needs corrective action. Addie Trujillo was a trainee and I can guarantee, I will not be the last person to have a negative experience with this employee due to her lack of professionalism and customer service for UPS store. I watched two other employees in the store go above and beyond to help out customers with their shipping packages and taping, but I did not receive the same service from Miss Trujillo. read more

Bring your own tape! They don't tape boxes up and will suggest you buy their tape. Won't go back to this location. Failed to mention, I was returning an Amazon package which stated that I didn't even need to put the return in a box. ‍ I had no issue going to a different location where they happily taped up the package. read more

Sami at this location was so helpful!! Brought in multiple dog things I needed to return and she made the process so easy and took a lot of the stress away! Thanks Sami!!! read more

The UPS Store - Store front - Shipping Centers Near Me - Hurst, Texas

Dropped off a large package covered with FRAGILE and as I was walking away the clown-haired girl who received it pulled off the counter and let it slam on the floor. If there's any damage then I will be back for a fun visit for me but not so much for them. I will never step foot in this carny-trap again. read more

Bad experience with Amazon return in Hurst. Staff rude, not helpful, no compassion. Wanted me to repackage crushed shipment. If you're the Pack and Ship Store, why should I do your job? Made me buy tape. I guess handicapped and old people never visit because not one customer chair! Left frustrated, mad and with a charge for a free return. Need a rating lower than one star. read more

The workers there today, August 22nd, between the hours of 4-5 pm, are extremely rude. Heard the woman tell the new guy to hang up the phone when people ask questions. Having a whole conversation while we're waiting in line. This isn't the first time either. Hire new people who actually have customer service skills. Horrible place. read more

My sister was trying to ship a package cross county. Jeese was super unprofessional. First, he kept typing in the address incorrectly and going off about how there's only a 50/50 chance of delivery. When asked about why, he said nevermind it's 70/30 and then it was 100 when we asked for the package back. He would not return it and we had to correct the address. He was kept insisting that we said our last name wrong and he would know because he's married to an Asian. Okay, you're gonna say that to Vietnamese people...when you're Latino? What? I guess it's a great place if you want to gamble with whether your stuff will actually get where it needs to be. I'm not a lucky person so I'm going to really enjoy the emotional rollercoaster of the tracking updates. read more

Best UPS drop off location in the mid-cities/Fort Worth area. Mornings are the best time to go because they do very busy from lunch to close. The employees have always been friendly, extremely quick, and helpful. I've purchased packing supplies, returned Amazon products, and also returned Charter Spectrum equipment. Definitely recommend this location! read more

Almost a $200 package is now lost due to the driver dropping off at wrong location, tried to call the local UPS ( the Hurst location) store to only have a man help me for all about 5 minutes before being rude and telling me not to call the Hurst store when I live in Fort Worth and that Fort Worth UPS takes care of it... smh idc I live right near Hurst and that's the main store I use when I have used UPS myself. How rude of an associate to tell a customer not to call the store back and to call around the other Fort Worth locations. Tried to Email y'all with no response, couldn't file a claim for some reason even after entering more info on the website twice. Tried to even get through to customer service with you automated lady saying that "they can't help me" and when asking for a human she says "I understand you wanna talk to a rep but I need more info" when I have more info I was told they can't help and the package "was delivered" which yeah to the wrong F****** address. It says it's at a dock? Signed for by some one I do not know? Who tf is Kennedy? Not me. Get me my package back or I will never use UPS again. Y'all lucky I was finally able to get through to a real customer service representative this morning. We will see what happens. read more

The UPS Store - Proof they sent my package to the wrong address or have left it at shipping dock and had some one random sign for it.. - Shipping Centers Near Me - Hurst, Texas

I too wish I had read the reviews. I thought that Alexander was just a rude employee but see that he is typical - making a transaction really unnecessarily difficult, requiring me to buy tape and to move on. I just picked up my package to go to another store further away. read more

The customer service experience at this location was highly unsatisfactory. Leo, the supposed head of the franchise, lacked professionalism and failed to provide any helpful information or guidance. I strongly advise against choosing this location for your needs. I really wish I can give this location zero stars and I hope UPS headquarters shut this place down! read more

the young lady nori was so helpful and knowledgeable about all my questions regarding my package. 5 stars for the best customer i've had at this place in awhile. read more

This location is my go to place for my Amazon returns. It's close and convenient to my work. The staff are always friendly and patient. I bring my items in, they scan the code, give me my receipt and I'm on my way. It's exactly how it should be, quick, easy, and painless. read more

Leal at this UPS is rude. It was more than the language barrier, he made assumptions that because he does this all day that I'm to know what to do. I asked him for alternatives to the issue of the box not being sealed, when I clearly just heard another agent offer to a white patron to tape theirs, but Leal never gave me as a black patron the option. Knowing what I heard I then asked again for additional options and was given the words " whatever you want to do ma'am". To me this is horrible customer service for any race, creed, or religion on both sides of the counter. I know this may not matter to many at UPS but this will be my last return to your company. The length of time and the humiliation was not worth a "free" return. Oh it want free it cost me almost three dollars and a threat of not being able to ship my package unless o buy more from UPS. It seemed very purposely presented as a scare tactic, deviation tactic but also not necessary. Post a sign!! But ultimately treat all your customers the same. If it was a zero rating available, trust and believe that is what UPS and Leal would have received. Stay away. read more

I wish i would've paid attention to the reviews. No wonder this place only has 2 stars! How sad! UPS should be a quick in and out transaction. There's much better ways to inform a customer of policy ect than to be rude and dismissive. The younger girl was so much more polite. Soon as she asked the other lady about being a authorized representative the lady got a attitude and kept cutting me off saying they can't notarize a i9 document. If she would've listened she would've understood that I wasn't trying to get her to notarize it! I will be back lady to get her name. She don't need to work there if she's that miserable!!! read more

Great place, with excellent prices and amazing customer service. I went to FedEx to have some 4x6 photo books cut and they wanted charge me $1.25,a piece plus's set up fee..... crazy. When I mentioned it to the UPS person while dropping off an Amazon package, she said that was crazy..... she is only charging me $0.25 a piece and saving me tons of money. read more

This store is really substandard. The Manager or Owner is always rude and insists that the customer buy tape or an envelope for Amazon returns. The emails from Amazon say drop off the package after getting the emailed code scanned. Nothing about tape. I will never use this store again. I suggest others avoid this dump also. I most definitely prefer the UPS store in Grapevine near 114 on 26 and the Davis and Precinct Line Road UPS Store in N Richland Hills. The staff in those UPS Stores are always polite and helpful. read more

Walked in here and was immediately asked to wait outside as only 6 customers were allowed inside at a time. So I went outside. A line behind me started to form. A guy in line outside decided to skip the line, and go inside. The employees, of course, helped the customer that had clearly just jumped the line AND EXCEEDED THE 6 CUSTOMER LIMIT instead of asking him to wait in line like everyone else. read more

Don't go to this store!! It's horrible the customer service is deplorable. I told the "L" word that helped I wouldn't come back to this store and he just chuckled at my comment. A one star rating is too generous. read more

This Store gets my vote for unbelievably, the worst ever customer service I,ve ever witnessed. I walk into store, have to walk down the feet prints on the floor, 10 ft away from the service counter, I greet the woman standing there, Hello,? nothing. I put my yellow box of Monroe Brake shoe,s on the scale, right in front of her, and put the label and packing slip on top the box., All this time this woman is staring into wounder land, dose not say a word, . after a moment she looks at me and say,s can I help you ?, I point and say, that I need these brake shoes sent back to a compan y. she ask,s for the Shipping Label, which is sitting on top of the box. she picks it up and looks at it upside down. . I ask to speak to the Manager. He,s sitting half way towards the front of the store, looking at a laptop. I inform him about his employee. He starts making up excuses about how busy they are, not 1 other person in the store., Than he apologizes for the employee, who,d rather stare into space, than reply to a greeting and a customer coming in for service..The Manager comes to the counter, and tells the Flake he,ll take care of me. He goes on about how I should respect, his employee who,s dumber than the dumbest rock in the gravel pit.. I told him, your the fool who hired her, and you both should look for a new job. I take my labels and box, and inform them I would be calling Corporate and Yelp about the worst customer service I,ve ever had in 60 years.. UPS where do you find these losers . Come to find out, this sand head owns this store go figure read more

The UPS Store - HOPE - Shipping Centers Near Me - Hurst, Texas

I was in a hurry so I made sure to print out all my tags for my items so it would be a quick in and out WRONG! they look at my return labels(which were emailed to me) and told me they needed the code. I tried to show him that it was a bar code to return the items as if I were dropping them in the drop off. Wasted 30 minutes having to call Amazon and get the code they wanted. I wish employees were trained better but I guess this is the type of help you get during COVID. read more

WORST customer service!!!! I am new to this place and was so disappointed with their service. When I reviewed the shipping address the recipient's name and the sender's last name was misspelled and she told me to come back at 1:00 pm so that her manager can correct it. Informed her that I just needed to void the transaction then and was informed to come back at 100 pm. Who was the time to do that? The issue was not rectified at all. Do not go to this place, not recommended. Better yet, she needs to be trained how to handle with customers as well as the manager should be there. Do not waste your time! read more

Absolutely the rudest staff I've ever encountered in a professional business. Multiple visits and it's the same every time. I will drive out of my way to avoid the hateful, condescending staff at this business. read more

The people who work here are very rude. condescending with tone for no reason at all. I won't go back here. I see several reviews that say the same thing. they should really look into the customer service provided by this store. they clearly hate their job so why keep working here? read more

I always bring my amazon returns to this location. In the past they were fast, courteous and efficient. This time the employees were rude. I was returning a vacuum, but could not get it in the box. They let me know that in the future I was to have the item boxed and ready to ship. They were "helping me out"yesterday. That is not how its been and not what Amazon instructs. They told me I was supposed to print the label. Told me it was $1 to print one. I pulled out $1. But it was $1.52. I had to use my credit card. I asked why it was more. The man was argumentative, saying he told me this and that. I will go to Fedex or a different UPS location in the future. My friend had a similar experience in this store. He's older and they didn't offer to print his label. He let himself lose $20 because he didn't know where to print the label, didn't know they would. Was aggravated because I told him they would take care of him and they didn't. I thought it was a fluke, but after yesterday, it clearly was not. read more

Every time I am in this store, the employees are super friendly and enjoyable to work with. They have helped pack difficult boxes and given good information about shipping -all while engaging in polite and friendly conversation. read more

Despite having all the paperwork saying that I did not need a box and the UPS store would pack my return they could not do. Were not helpful. Took my stuff to a different UPS and got it taken care of. Just seemed like they wanted to charge me for packaging. read more

This UPS store needs to get their customer service game on. Lady behind me had a baby in her arms but she went before me and UPS employee didn't even try to help her print her label out she had a baby in one arm and a package in the other and the lady sent her to the computer to print her own damn label! That was not right and it was the owner of the store that did it and she didn't help me either. She didn't seem to want to help anyone today so I did talk to her and hopefully next time I visit there it's a different situation and a better attitude. read more

I just went in here. From all the reviews I was a little worried, but they were totally fine. They greeted me when I walked in, weighed my return, scanned the amazon code and boom done. They did not charge me for anything and the whole transaction from walking in to walking out didn't even take more than a minute. read more

The manager that owns the store is horrible! Had the nerve to say that he would only charge us $1 dollar for tape then said after we taped the box that he would charge us more because of all the tape we used for a giant piece that can't obviously use one piece of tape for each side and we had to use two boxes to even box it up. read more