Quick and friendly scan returns. No hassle, adequate staff, and careful handling. This is the place I do all of my UPS business when I have a choice. read more

I needed to retrieve photographs from my laptop and have them printed on cardstock. I had gone elsewhere and was told I would have to leave my laptop, which I couldn't do, so I was getting pretty frantic. You see, I had just lost my husband, and I needed the photos for his memorial service. Ann and Molly took care of getting the copies made and also took care of me, as I was pretty distressed. I was very pleased with the service and will certainly return to UPS. read more

I called to find out if I can drop off a package that weighs 52 pounds is 41 inches long 22 inches wide by 20 inches deep. And the lady on the phone was very nice but she informed me that I should take it to the UPS center on Derry Street. This is very inconvenient since I live about a mile away from this UPS store. The problem for this UPS store is that the FedEx store on Allentown Boulevard will except packages that big. It's not that I ship packages that big every day but they weren't even willing to take the package in using a cart that I know they have at the store. They have lost a customer for good I was ready to come back to UPS from FedEx but now I am going to just stay with FedEx. read more

I almost feel bad about leaving 1 star review. But when a customer goes too a store they expect the employees too know the policy's and process on how to ship a package. But they do not. I inquired about canceling a label from a eBay purchase and they tell me to do it online. I had tried that before even going into the store. The reference number didn't work. Problem was never solved. I loose out of money and they never provided a service doesn't make sense. read more

Great easy convenient with pre-paid labels. I also have had a good experience when I need to ship other packages.

I felt really bad leaving a star . This place deserves 0 stars . The people who work here are rude and belligerent and are incompetent. If your box is heavy, they don't want to move or lift it . The only people who are worse than the people who work here are the owners . Think about how bad they are ? They allow this type of rude behavior in their business year after year after year . i would rather carry my package to California than to give these rude incompetent people money to do It. DO NOT COME HERE ! read more

I was a bit hesitant to use this location to ship my sister's Christmas present based on the reviews, but I had an extremely smooth transaction. My Representative's name was Molly, she greeted me and took my gift bag and packed it securely. It was fast and friendly service with no issues. The store appears to be neat and clean, and despite the fact that it is one week until Christmas, I was in and out in less than 8 minutes. It cost me $18 to ship a package that is very light. I am a bit surprised at the steep cost, I did tell her I don't need it to arrive tomorrow, she told me that the method of shipping I used is actually the cheapest one they have, but frankly since the post office closes so early, I am grateful for the ability to get my gift in the mail without having to take off work to wait in the line at the post office. It does appear that they charged me a fee for her packaging up my gift, which is a bit ridiculous, but all in all I am satisfied and okay with the experience. No complaints with the store. read more

As a super seller on eBay I have sent hundred so packages in the past six months alone, so imagine my surprise after reading this on the UPS Store Web site "but The UPS Store Certified Packing Experts® can pack the bike for you and make sure that it's ready to be shipped." To walk into the store on Linglestown road and be greeted with slack jawed looks of dismay when they said "we don't ship bikes ...haven't done it years.... if we did it would cost like $300". So I went to the UPS store in the Karn's plaza (off route 22 and Mountain Road), the gentleman capably took the measurements, entered the address, calculated the amount, and said "it will arrive Friday". When competent and capable alternatives are available, why would I do somewhere where they can't get the job done? read more

Relied on this UPS Store for several years when I had my small business. Rented a box for mail and regularly dropped UPS and USPS mail and packages. Always found the staff attentive and friendly. Like any such establishment, try to avoid peak times if in a hurry. read more

My grandmother asked me to return something to amazon for her. I got the item and the barcode, but no shipping material. I went in the store confused and not sure what to do, but they got me set up right away! I expected to be charged an arm and a leg for a box, but the lady got me set up with an envelope for only $2. Plus, I was in and out in less than 10 minutes!! $2 for her to take care of me so fast and to package my item for me? Score!! read more

Every now and then I find myself in need of shipping services. Whether it be to send a package to a family member, or to return something to Amazon. This has brought me to this UPS location on multiple occasions. Almost Each time I have received relatively prompt, professional, and expedited service. Service: Starting-off my review, I will highlight the 'Service' category as this is typically the most valid and applicable facet of this type of business. As I mentioned above, almost every time I have been here the workers have been relatively quick about getting me in and out. This is especially nice because I am usually on my measly 30 minute lunchbreak. Although their efficiency is usually top notch, there has been two experiences (ironically with the same worker) where a customer in front of me had multiple packages to ship that had not been tendered or given a label. Conversely, I had one package with a prepaid label on it ready to go. The first time, I asked if I could just drop the package off and was met with an attitude like I was inconveniencing her or trying to cut the line. Let's see, how can we EFFICIENTLY do our jobs? Should I take care of the transaction that is going to take 10-15 minutes and hold-up an entire line, or should I MULTI-TASK and attempt to PRIORITIZE the customers that come in based on the relative amount of time it may take to complete their request? Hmmm... Well, maybe for me this is an obvious choice, but to her it wasn't. So, why didn't I just drop the package off and leave? Well, for one, that is rude. Two, I wanted a receipt verifying that it was dropped off. So I waited, and waited, and waited. No idea why it was so hard to just take my damn package, give me a receipt, and continue with the laborious customer. Yes, this happened twice in different months - with the same person. Anyway, despite this and generally speaking, I find them to do a pretty decent job compared to other similar establishments (USPS, Fed Ex, etc.) Service: 3 / 5 (4 - 1 for a couple bad experiences) Atmosphere: I know, this is kind of a strange category for a UPS place, but I know that you have been to businesses where the store is just gross - or the people. I have actually been to a UPS store (in Memphis) where there was trash on the ground (empty bottles and other miscellaneous stuff) and the worker was wearing a pair of pants that were several sizes too small with the words 'Juicy' on the bottom. Not only that, but more of her butt was out of her pants than in her pants. No underwear that I could see. Yes, I probably stared longer than I should have to determine this golden nugget of information; but it was like a horrific car crash - just too difficult to avert my eyes. Anyway, I digress, this particular store is very cleanly and everything is organized well on the shelves. I have also been to UPS stores where all the boxes are mixed together in no discernible order - along with other supplies and materials. Ironically, this was not the same store as my 'juicy' friend. All-in-all, I think that this store does a nice job in terms of cleanliness, recovery (restocking stuff and fixing displays at the end (and during) of the day). Atmosphere: 4 / 5 Final Thoughts: There really isn't too much else to talk about. When it comes to price, that is all set by corporate and the rates are pretty competitive with every other shipping company I have been to - maybe except for USPS with their 'one flat rate' on sized-boxes. Either way, if you want a pretty decent shipping experience, I think that this UPS is a fine place to do business. read more

Not sure what Frank G's problem is. I've been coming here for 2 years and have had ZERO problems. I've shipped, shredded, copied, printed, and packaged. Maybe Frank owns his own shipping store nearby. Highly recommend these folks! read more

I ship all my UPS packages with them for the last 3years. I wouldn't go anywhere else. Good people and very fast in and out. Thanks guys great job! read more

I have used this UPS Store for my small business needs for over four years now. It is also a convenient place to drop off UPS/USPS returns. The staff is friendly, professional and attentive. I honestly don't know what some of the other reviewers are talking about. read more

I had to ship a package to Arizona which weighed no more than ten lbs. I needed a long cylindrical box to send back a window shade. I was quoted $16.50 just for a box and $45.00 for shipping. $61.00 total. I shipped it by the US parcel service. I was charged $25.50 with a third day guarantee. I could understand paying a little more, but I could have gotten a new shade for the price. Absolutely ridiculous. read more

I got charged $2.50 for someone to tape up my box. WTH Ups?

I wish I had read the reviews before I went there. But I was in a hurry and thought it would be better than the U.S. Post Office. I needed to send a birthday present to my godson. It was much more than I expected, but I chalked that up to my error in not comparing prices with the U.S. Postal Service. My problem was with the rudeness of the owner. I was told I HAD to give my phone number. No ifs, ands or buts; no phone number, no service. I never give my number out to businesses--I know what happens. They sell the phone numbers in order to generate more profits. The U.S. Postal Service doesn't require phone numbers, so why should UPS? If they need to get in touch with me, I am more than happy to provide my email address. Anyway, I contacted their corporate HQ about the phone number issue and I guess they referred it back to the owner, because she sent me a very snarky reply. One of her comments was that I could have given a fake phone number. Well, if UPS is expecting fake phone numbers to be given, WHY EVEN require one????? The next time, it will be worth it to stand in line at the U.S. Post Office. At least they are polite there. read more

For the second time I have watch through my home surveillance as the UPS driver just literally drops my package to the ground! Both times the product has been damaged and both times they are refusing to take the blame even though I have pictures. Unfortunately I was not in record mode after receiving the notification that someone was in front of my home. The driver lied and said they would fix it and told me I had to first accept it, then file a claim, then they would pick it up and fix or replace it! I told the driver if they are just going to return it to shipper then leave it with me. He claimed they would fix or replace it! Then after having it picked up they sent it back to the shipper (who was just helping me out and had nothing to do with the package, a huge inconvenience for them). Then they refused for almost three weeks to send it back even though I informed them that I was the one who paid for the shipping and the person who ship it was just dropping it off for me so they sent it back to no where! After fighting for almost three weeks they finally agreed to send it back, however when I received it I found out why then didn't want to send it back to me. The Unit inside was badly damaged and coming apart way worse than the original damage and it split open down the side. I luckily still work but is not pretty to look at! This UPS store worked with the horrible UPS company to get my package sent back. read more