This place is like a shipper's dream!! You know when you come here your package is going to be given the greatest care, preparation and shipping services available! The customer service here is off the charts! They will gladly help tape up, label, and complete everything needed to get your package to its destination! They don't expect you to have everything buttoned up on your own like other shippers. In fact they will package up whatever it is you wish to ship for you and with pleasure! It's a small store but it has absolutely everything you need to ship anything! There's rarely a line, maybe I've waited behind one person a few times over the years. I simply cannot recommend this place high enough for your shipping needs! What a pleasure to have this business near my home! read more

The UPS Store - Store front. - Shipping Centers Near Me - Freehold, New Jersey

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Very angry customer facing service reps / employees. Simple things like taping of Amazon customer returns could be handled more professionally in words and action. The employee shouted at me over a partially opened box and angrily taped it then shoved the return receipt my way. Very bad customer experience. This is not my 1st time with this kind of service. I've avoided this location for 2 years. Nothing has changed. I've been to other locations where the service provided was very pleasant and professional. More training is definitely required at this location. read more

I've been here a bunch of times and never wrote a review. I live in the area and the store is convenient. The past few times I've been there Kim I think her name is has been extremely rude. Like unnecessarily so. I get up to her today, and she automatically has an attitude. I've just let it go before, but today she got under my skin. I have no other issues coming to this location except for dealing with her. She needs a class on the proper way to interact with customers. read more

I agree with the other reviews of the store. Major improvement from the staff. Kudos to turning this around. Very friendly and service oriented. I don't dread running errands here anymore. And another nod of appreciation for supporting the local high school soccer team!! read more

They must have gone through drastic changes based off the earlier reviews, because I have had no issues whatsoever. Fast and friendly service. Can't ask for anything else. read more

We are in the age of Amazon returns. This store probably makes money off of each Amazon return they handle. I was just in there at Mounts corner with a pre-labeled Amazon return. Probably the easiest service they provide to anyone, one little sealed bag with shipping label attached. I was next on line and the older woman counterperson with the dyed streaks in her hair looks at me patiently waiting to be served and she tells me I should step behind a line. I said there is no line, she says oh "behind the sign". I asked her "why" and with the meanest look in her eyes she said "Because it's our POLICY". It was my turn to be served and she was standing there shaking a bag as if it were more important than being polite. Well, she obviously doesn't like her job. I recommend that company replace her with a more polite people person. I'll be at that store again and I hope she's not. She never did offer to assist me but seemed to want me to confront her but I quietly placed my package on the counter and left the store without a receipt. I hope it reaches it's destination. read more

Looking at the other reviews of poor customer service and would agree if it was last year. Someone must have spoke to the workers or maybe they have new employees because they are all so helpful and friendly. I know my items are getting where they need to go. read more

Condescending attitudes from staff at this location. Typical "just doing the least they can" No customer consideration or care. Have an issue, Oh well is the nonchalant manner they have. I'll go out of my way to another UPS store. No wonder why they don't give out those survey slips like everywhere else. How hard are your jobs? Really! read more

The employees are just miserable, it's unfortunate for a local shop - assuming that the business model isn't the greatest. Convenient at best, I wouldn't go out of my way. I like supporting local businesses all the time, but if push comes to shove why bother. read more

Truly a convenient partnership with Amazon from the end user/customer perspective. Amazon returns don't need to be repacked and labeled; just bring in the item and they scan the QRC code approving the return and you are done. UPS Store packs and ships on your behalf. Can't beat that level of convenience. read more

The UPS Store - Shipping Centers Near Me - Freehold, New Jersey

WORST EXPERIENCE EVER!!! Please do not go to this store. Not only are they incompetent, they have horrible customer service (as many of the other reviews discuss). I went to this UPS Store for their pack and mail service, where they box up my items and ship them. Sadly, they packed many of my things in someone else's box, so I never received my things. This included many sentimental items like my high school yearbook and VHS tapes of family videos that I planned to digitize. When notified of the mistake, the staff there didn't seem to care much. I spoke one time to the manager, Rita, who yelled at me because of how much work this created for her team to try to track down my belongings ("there were 157 packages that went out that day. Do you know how many phone calls I need to make?"). I left repeated messages and emails, but neither Rita nor the owner (I don't know his name because he never returned my calls or got on the phone when I called) ever called me back. Never received an apology. Only one employee was the slightest bit empathetic and tried to help. To the owner: please do not respond to this post that I should contact the store like you have in other similar posts. You clearly do not care about your customers, only respond to negative reviews on sites like this, but never take any real action. read more

This store has a horrible employee, Tina. I would have given no stars but you are required to pick at least one. She is absolutely awful and so nasty to customers! She is not helpful, unpleasant and combative! My son experienced her nastiness first hand after she was equally nasty to my husband a few days before. Not accommodating, helpful or pleasant whatsoever! Complete strangers told my son while he was using the self serve kiosk that they will drive out of their way when time allows because Tina is so awful. I would think that this franchise's owner would want to know that customers are willing to go out of their way when time allows to avoid Tina. That will result in lost business and revenue as well! read more

Amazing staff fun atmosphere knows employees. From the manager to the newest employee. They bend over backwards to help. If you are prepared they get you out in minutes. If you are having problems they patiently teach you what to do. read more

I have never had an issue with the store! I am here all the time making returns with amazon or shipping something they are friendly and quick! read more

The employee Cowboy (at least his name tag says that) needs to find something he can stand doing. He is the nastiest person I dealt with. He tends to ignore you even if you stand right in front of him. All the rest people working there are amazing. read more

The staff at this store are miserable, rude and outright mean human beings! I left in tears after being scolded and condescended for accidentally showing the wrong digital return code on my phone, an easy and quick fix (aka I swiped to my next picture, and provided the correct return code within seconds). Every single time I come here, the women are absolutely miserable and nasty. Go to another UPS store! They clearly hate helping customers here!!!! read more

Friendly and helpful! Why use the US post office when you have a UPS store in town? a lot more reliable that's for sure! read more

Simply rude. Like they didn't value my time or my money. Took my boxes to Affordable Pack N Ship a few minutes away. Saved like 30 bucks and they were wonderful! read more

The young boy working behind the counter lacks customer service skills. I asked to borrow tape to tape my label which was given to me by Amazon, to the box. He charged me $1.00 to tape the box for me??? A dollar to tape the box?? His reasoning was since the Jackson store closed they do a lot more Amazon returns?? Wouldn't that give you more revenue? Why are you charging a dollar? read more

Amazon told me I didn't need to print a label just got to the UPS store with items in a bag and show them the barcode on the phone. I did this and was told I needed to print a label from the computer & buy a box. Ok no problem, maybe it was a miscommunication so I did that and was charged $6. Still no big deal. I tried to track package and there is no info, almost as if the package didn't exist. I had a different amazon return that says bring to UPS store you don't need a box or printer. I was told I needed to go to kohl's. Went to kohl's and they said no you have to go to UPS. Went to a different UPS store in manalapan & was in and out in under a minute and go an email from amazon right away that they issued me my refund. Shout of to the manalapan UPS store, I will go out of my way next time to go there. read more

The woman who works in this store is very rude and really unpleasant. No makers at all. We ask her to print label from our own account and hit some issues with computer and printer, he did not even try to help. After we figure out issue we print labels and she just refused to give us a tape, saying everything must be paid. We shipping all the time and once we had this small issue she refused to help. No customer service at all. Will take my business some other place. read more

Owner of store should learn how to run a business and teach his workers how to deal with customers ........my watch was stolen by a few of his employees and he was not even concerned.............until the police came there..........and then to top it off he didnt even want to refund me for 7 to 10 days until he got his money back from UPS which i gave him in cash the day before......when his employees were arrested he then wanted to write me a check even though i paid in cash.......he should realize THE CUSTOMER IS ALWAYS RITE!!!!!! read more

Had to return a pair of shoes I ordered online. I just brought the open box into the store without the old label removed or the new print out label attached. The Clark told me to just hand the items to him and he would do the rest! No charge! Yay! Super quick errand!!! read more

The UPS Store - Shipping Centers Near Me - Freehold, New Jersey

The most unfriendly people ever. Total lack of interest in the customer. It seems like they could care less if you brought your packages in there or not. I went there one day in the morning, I was there slightly before the store was due to open and time ticked by, finally the store manager showed, 20 minutes after posted opening hours and there was no sorry, I ran late or nothing, just took his time opening up, that ended up opening 30 minutes after posted opening time. How can a business survive with no regard for customers. I guess amazon returns are keeping them afloat. I take no packages there any longer, I go to the post office, at least they are helpful. read more

This place is so much better than the old Mail Boxes Etc. that it used to be! The staff used to be unfriendly and unhelpful, but the last couple of times I was in there, they had new people behind the counter and it's like a whole new store! Still overpriced, but you're paying for convenience. And they kept the best part of the old Mail Boxes Etc. - the Lego table filled with Legos and toys for your kids to play with while you make your copies! Every store, bank, post office, laundromat, etc. should have a Lego Table to keep kids busy! read more

The woman here in this store is very rude and smug. I was inquiring about a few items I needed to ship and she spent more time telling me why she couldn't do what I needed rather than what she could do for me. I asked for the owner he wasn't around, the other guy that works there is pretty good with helping but he too has his moments. Looking for alternatives places to ship my stuff. read more

This UPS store is in a great location for me as it's only five minutes from my house. I typically sell on a site that I preprint labels from so I've never had to deal with that aspect of the store in person. The employees are always nice and I've gone in with my son and they chat him up and get him to smile. Always a very pleasant place and they get my items out in good time. If you're shipping with UPS this place is right off route 9 and has always been friendly. read more

On April 23 I took an 8 page document to the Mounts Corner Freehold, New Jersey store to be notarized. The female employee was very impatient and rude. Additionally, she charged me $40 which I felt was outrageous! read more

Awful customer service. The kids working there couldn't help me at all and said I needed to wait until next week when the manager was in before I could get help with my order. No help at all! read more

this is a pretty ok store not the greatest service but enough that i was helped and got taken care of.

Bought 2 packages to go to 2 different locations and also received 2 different tracking numbers. Recipient did not receive package and tracking said that it was awaiting UPS pickup. Turns out products were all in 1 package sent to 1 location. A birthday card that was supposed to be in the second box was opened and taped to the outside top of the box. Also, was put on hold for 25 minutes after I tried calling to explain the situation. read more

Super friendly staff! I pick up packages regularly as a UPS my choice customer and they know me by name and never keep me waiting.

I had a laptop delivered to this UPS store location (Freehold) because I was traveling. UPS notified me the laptop was delivered to this store, so upon my return home, I called the store, and they insisted rudely and vehemently that my order was never delivered to the store, despite the UPS tracking confirmation. I called UPS, who investigated for a while and told me they finally found the laptop in the store, which leads me to suspect the store employees hid the laptop, hoping to keep it for themselves. Avoid shipping anything of value to this location. read more