Outstanding location with a friendly and helpful staff. Highly recommend their services.read more

Thank you for your response and for clarifying The UPS Store's internal policy on firearm-related…read moreitems. As a law-abiding gun owner, I value open dialogue and respect your right to set store policies. However, I feel compelled to address what appears to be a significant misrepresentation of federal law and an approach that may unnecessarily deter customers from shipping legal firearm parts at your location. To be clear, the item I attempted to ship was a non-serialized trigger, which, under ATF regulations (18 U.S.C. § 922 and 27 CFR § 478), is not classified as a firearm and does not require a Federal Firearms License (FFL) for shipping by private individuals. UPS's own terms allow shipping such parts when compliant with federal law, yet your store's blanket refusal--citing "ATF-related" concerns and a gun store label flagged by Wi-Fi--suggests a policy that goes beyond legal requirements. This was confusing, as the explanation during my visit implied a legal barrier where none exists for non-serialized components. More concerning is your mention of $250,000 fines and 10-year imprisonment for failing to disclose package contents. These penalties apply to shipping complete firearms or prohibited items, not non-regulated parts like a trigger. Implying otherwise risks misleading customers into believing they're breaking the law when they're not. If your store chooses not to ship any firearm-related items, that's your prerogative as a franchisee, but presenting this as a federal mandate or tying it to severe legal consequences feels like an attempt to intimidate rather than inform. Transparency about your store's specific policy--rather than invoking inapplicable ATF rules--would serve the community better. As a Texan and a responsible gun owner, I find this approach frustrating because it creates unnecessary obstacles to maintaining and repairing firearms, which are core to our rights. While your policy doesn't violate the Second Amendment directly, it does burden law-abiding gun owners by limiting access to routine shipping services for legal parts. This is especially striking in a state where firearm ownership is a way of life. For the benefit of others in our community, I'd appreciate clarity: Does your store categorically refuse all firearm-related items, even non-serialized parts that require no FFL? If so, please own that as a store choice, not a legal necessity. If not, what specific parts can be shipped, and how can customers avoid confusion? I'd also welcome recommendations for nearby UPS locations or other carriers that handle these shipments without issue. I'm open to updating my review to reflect a clearer understanding of your policy, provided we can address this openly. My goal is to ensure other gun owners know what to expect when choosing your store for shipping. Thank you for engaging, and I look forward to your response.

Michelle and her employees are dependable and efficient. They make shipping/returning items easy…read moreand cost effective. I also like the fact that Michelle, the owner is almost always present and knows my name. Great customer service from a small business owner is not easy to find these days, Michelle's Pak Mail is the exception.

Had an excellent experience with Michelle at Pakmail. We shipped 3 framed prints (with glass), and…read moreMichelle was very clear about what we might expect with the shipping, what the approximate costs were, and how they would be packed and shipped. She communicated again once she had them packed to let us know the total cost, and again once shipped, giving us the tracking information. Shipping was fast and we much appreciated Michelle's help and very good communication at every step of the process. Would definitely recommend.

Top notch! Charlie was helpful, courteous and respectful! We forgot to send ourselves the correct…read moredocument, but he was patient and humbling!

Zero stars Horrible customer service…read moreThey hair want you to spend a bunch of money with them Can't even return a package without having to buy a new box

Amazon requires some returns to be dropped off at a UPS so off I went with a cumbersome bbq that I…read moredidn't disassemble (because I didn't know I needed to). Walked into the UPS kinda "hot" because Amazon put me in a mood trying to make me keep the bbq AND use my protection plan to fix it after two uses. Anywhoooo.... I walked in and encountered Jason who told me I needed to disassemble the bbq and buy packaging for it. I immediately gave him an attitude (later apologized). I said fine and Jason got everything I needed for the return. He immediately began disassembling the bbq with lightning speed and perfection. I hadn't asked for this. He then boxed everything up and sealed the box with the gift wrapping precision of a professional. I just stood and watched his amazing skill AND talent. He said, "you're all set" and gave me a return receipt. Writing this review to publicly apologize to Jason and let everyone know - if you encounter Jason - tell him Michelle is still regretting her attitude.

Great UPS store. Service and employees are excellent. Quick, efficient, and professionalread more

These guys went over and above to help me ship my package both efficiently and effectively…read more Two thumbs way up!

PLEASE DON'T COME HERE. If you want to waste your time and have NO assistance - this is your…read moreplace. Every time I have walked into this store, the manager has stated he just can't help. It's always a new reason. Today - after being informed by the UPS website that I needed to go to the UPS store to sort out a package delivery...I was informed by the lackluster team at this location that since it wasn't sent from their location - there was no possible way they could help. Could they call UPS and help check? NOPE! They couldn't even call UPS themselves...so, yeah, the manager will give any reason why he can't assist you. They aren't problem solvers unless you count the manager informing you that's it's simply your problem and not his.

I usually stop by this location about twice a month to mail off some forms for work. I would say…read morethat 3 times out of 5, there is usually someone in the front ready to assist customers. The other 2 out of 5 times, I have to wait a while to get someone's attention because nobody is in the front. It is very annoying to have to stand and wait to be noticed, especially since there is only a narrow window on the door leading to the back which makes it impossible to be seen from the back unless both you and the employee are both standing at the right angle at the right time and they happen to glance in the direction of the narrow window. They need to have a better system because there have been several times that I almost walked out because I didn't have the time to wait around on someone to finally notice me, especially when I'm on my lunch break!

I want to rate less than one star. FedEx sucks. They often mark packages as delivered before…read morethey've even sent them out of the local facility. I currently have an order that was shipped internationally for a birthday present for my child. I can see very clearly that it is at a FedEx ship center and that there was some problem with the address but they won't even let me talk to anyone at the local office about it because I don't have a FedEx tracking number (I have the number the shipper provided, which is SpeedPAK international shipping). SpeedPAK can see its status with FedEx and show it to me, but I can't talk to FedEx about it. There isn't even a publicly available number to the local shipping facility, all customer service calls go to central number. FedEx used to be great, now they are horrible.

I love this store. It is the only one I will go to…read more They have always been very Courteous and very prompt when you come through the door.

Walked in while the employee was helping another customer, which is fine. The were chatting about…read moreconcerts and the pics she was printing for him. However, I've been standing in line for almost 10 minutes without a single acknowledgement to me when I entered or while waiting , neither to the customer behind me. Its unprofessional in my opinion. There was only 1 employee.

Very rude person when I returned an Amazon order. Snatched it out of the factory packaging I had…read moreit in and shoved the pieces in a plastic bag. Stuffed the packing back in the box and shoved it at me. All he said was "No Box! We don't recycle!" I won't be back.

Stopped by on a weekday afternoon to return a few items. There were three other people in line when…read moreI arrived, but the line went very fast, because there were three employees working. Service is excellent! The employees were super nice, and the store it was clean. There is also a lot of options to purchase gift and package wrapping materials. The parking lot is very easy and spacious; however, not the safest even in broad daylight.

So much fun for a girl's night out! You can bring your own drinks and snacks, build something super…read morecool, and spend some time with your family, friends, significant other, whomever! Definitely recommend this for anyone looking for something a little different, but a lot of fun.

Magnificent manager, Janet. Extremely effective instructor, one on one assistance when needed…read more Likewise amazing assistants. Carly, Kat, Paul, forgive me if I forgot your name! $60, Choose Your Own from their Gallery online, otherwise Choose Your Own with Personalization (Family Name, Family Member Names, Surname, Children's Names, Couple Names, etcetera). BYOB & BYOG (Grub). 2 hour class typically, but sometimes have to stay late! (When your are a perfectionist.) I had a better time here + was more satisfied with the finished product than when Paint & Sip classes. Likely due to the fact that the pieces are much more personalizable, plus takes less inherent artistic talent for inept artists like me. You can of course see great representations in their Gallery section online, but if you are by chance in the area before choosing, seeing them in person is always a better perspective. Also need to book at least 72 hours in advance so they can prepare your stencil. Had the price been a bit less, I would do this a few times a year! (That might be a tad much to ask, unfortunately!) Whatever you do, the No. One rule is to have a fest of fun, a gaggle of giggles, and loads of laughs. They make that easy to do here!

I asked a local Facebook group for jeweler recommendations to resize my engagement ring and replace…read morea stone that fell out, and Oscar was highly praised. The location was easy to find with plenty of parking. The store is beautiful with all the jewelry sparkling in the lights! Lisa immediately greeted me and assisted me with my ring. She brought Oscar over who pointed out a major problem with my settings. He offered an affordable solution and I left confident that my ring was in good hands. A week later Lisa called and I was able to pick up my ring. It's perfect and the settings were adjusted to secure my stones better and offer a more comfortable fit. I honestly couldn't be happier! The whole process was so easy and Lisa and Oscar really put me at ease. I won't trust anyone else with my jewelry! Highly HIGHLY recommend!!!

This is one of the finest servicing jewelry stores I have dealt with. The people are so courteous…read moreand the work that Oscar provides to solve your jewelry prices is absolutely great. The pricing is reasonable. I have taken a few items that are 24K needing a mending and he provides new life into the product. The Communication is good and texts are sent to your phone when the item is ready. Their jewelry inventory is beautiful and a wonderful selection.