Helpful employees. Quick and easy amazon returns. No issues :) ....... parking can get congested depending on time of day due to the restaurants in the strip. read more

Absolutely love this location! Penelope, the owner is a godsend. Went there a couple days ago after having some issues with UPS in the Roseville area you'd think that a Folsom location wouldn't be able to do anything to help me all the way out in Roseville, but Penelope pulled some strings and made sure that my package arrived as it was supposed to rather than being returned to sender. In an era where work ethic and going the extra mile seem to have disappeared. It was really refreshing to have someone go the extra mile for me. Big, thanks to the owner and all the employees at this location who were so kind and took the time to help me out. read more

Update: The owner of this UPS store personally called me after I posted reviews and filed a complaint with UPS. She was AWESOME. She was very helpful, empathetic, and went the extra mile to help locate my package. She filed a tracer and UPS found my package and got it eventually to its destination, given many days late. For that, I have updated my review to a 4. Committed owner, hopefully that commitment can permeate to the store's managers and staff. Original Post: This store has among the worst customer service I have ever seen, I do not recommend. A lot of these other reviews appear to be fake and paid for by the owner. There are many other stores in the area, all of which I'm certain would be better. I paid $100 for 2 day shipping, a week later the package still had not arrived. I called UPS customer service and they referred me to a UPS Store. I went in to a UPS Store (a closer store) and they referred me to the originating store (this location). This location told me that UPS Customer Service, the other UPS Store, and the internet lied, and they could not help because "they are just a franchise." This was after waiting on hold for 15 minutes and getting bounced between three people all who were rude, had no accountability, and seemed to know nothing about tracking a package - a basic ask for UPS read more

I love that this location is open on Sundays--it really helps me get a lot done for my company. I visited this past weekend, and the service was great. The store was clean and well-organized, and I was able to get a lot of passport pictures taken. read more

James, the customer service rep guy is slow. If you bring packages to UPS have your packages ready or know what you need. When the line is 5+ deep and you are clueless is just pathetic. read more

I have other UPS stores that are closer to my house, however, once I experience rude customer service I won't go back. The UPS store on Folsom Auburn is the best! Outstanding customer service, they are so helpful and polite and knowledgeable. I love chatting while they get my package ready to send out. Even my little dog Lulu loves to go in with me. The staff take time to check pricing for the carriers so I can get the best deal when sending packages . Parking isn't the best but I don't care because it's worth it for the service they provide. I appreciate the hard working crew at this location on Folsom-Auburn road. read more

Extremely kind people! Super helpful! They explained the process of items I needed to mail back to be returned and gave me piece of mind that it has been processed successfully! I ended up having a chat with the owner and she's just a really nice person that's down to earth! I've been recommended this store over the others nearby by family and friends and after having the experience I now understand why! Ask for Bree or Penny! read more

The UPS Store - Entrance of store! - Printing Services Near Me - Folsom, California

This is my go-to shipping place! The customer service is truly great and I don't say that about many places. They are always so nice, smiling and helpful at this location. Rarely do I ever have to wait in line. Parking is fine, a bit crowded around lunch time but no biggie. It is a pleasure going here. read more

A few days ago I needed to mail a letter with certified mail. I had gone to the UPS in Rancho Cordova first (Olson Dr) and I had another encounter with a very young girl who had so much attitude and off-putting body language I literally walked out in tears (I am not a "walk out" type of person but I have never encountered someone like her). I then went to this UPS store for the same transaction and was met with compliments, kindness, and laughter. This UPS has always been a light, airy, and welcoming environment that I will frequent from now on. read more

I want to turn my disappointed review with UPS Store#: 3928 at 13389 Folsom Blvd., Folsom CA into what I would consider a very satisfied review! There appears to have been miscommunication between the UPS driver and the scheduled pick-up time for an over-night mailing that was a crucial timely delivery. Penny made sure that all involved were updated and trained with a staff meeting to help prevent this same scenario from happening again. Penny and the staff at this Folsom UPS Store have won back my trust and I would be willing to send through their facility again! I also, appreciate the staff in their attempts to resolve my matter! Thank you, Penny, for your help in resolving my issues! Sincerely, Melissa read more

Not every business-services store has a notary on hand all the time, but this UPS store apparently does. I was able to pop in unannounced on a Saturday and get my documents notarized right away for a reasonable price. Ian, the notary on duty at the moment, was very helpful and very careful, and I am grateful to him for that. It was a very good experience, thanks to his professionalism. read more

Back on May 11 morning hours, I went to this location with my special needs son and the manager was extraordinarily professional and did a fabulous job taking his passport picture and helping with the mailing process. I visited many different branches prior to this one and selected this location because they were able to meet my expectations. I set-up the appointment the day before and the manager was 100% ready upon our arrival. I can't thank him enough. And by the way, we got the passport even sooner than we expected without any issues, so thanks for assisting us! read more

Been doing business with this location for quite some time. Staff has always been professional, attentive and make sure that I feel valued as a customer. Highly recommend. read more

Rude associates. I'll go to another UPS location from now on. I had an online friend send me something thru UPS, we were doing a trade so I had sent her something before. Mistakenly my friend thought the UPs store address was my home address (not a big deal and not the associates fault). I had called to ask if the package will be sent back to the store it came from or if it will be able to be picked up from this store if I show my ID. Because technically it didn't have MY address on it. The next day, My boyfriend told me to call to ask if they could even find tracking numbers for the package. I called, explained Situation to another associate that I didn't talk to the day before. She suggests she goes and asks if it showed up just in case. She leaves the phone on so I can hear everything and she asks another associate and the other associate says "I told her that I would fucking call her when it gets here, no it's not here why the fuck is she calling" I literally stopped and gasped. I apologized on the phone because I felt bad, but did that associate really need to 1. Swear and 2. Act like that?! I explained I just wanted to see if there was a tracking number and apologized for wasting their time. That interaction really made me feel horrible. I was respectful I wasn't rude, It was my 2nd time calling the store, I don't know why I was Met with Aggression. They called me like not even 30 minutes later to tell me it was in the store and ready to pick up. I went in after work and I apologized to them because I know they are busy and I really wasn't trying to bother them over the phone. I payed the fee to pick up the item ($5, no big deal). I really am hesitant to go back in there ever again, I apologized simply to just try to forget about it. I really didn't mean to bother them or cause an annoyance , I truly didn't. read more

Made an order for 240 black and white copies at 930AM. I checked in with the store clerk 3 times checking on the order throughout the morning, for an important 130PM pickup and 2PM presentation. When I arrived at 130P, only half the copies were completed. They looked awful, crooked, poor print quality, faded, and extra ink marks not shown on the original document. Both printers went down, they ran out of paper and were not even able to complete to job!!! I left 14 copies short and the copies I left with were awful, unacceptable quality. All in all, our presentation was ruined. Our job was not complete. And the service provided was awful. There was several occasions where the manager could have let me know she was not going to be able to complete the job and she didn't. Now its too late for me to get them printed somewhere else. Horrible customer service and what the worst part was, she WAS the Manager. Super incompetent, I feel sorry for this location. DONT GO HERE...EVER. read more

I had a return with the shipping already paid. According to the worker (without a mask on) said it would be $1 to seal my box with a strip of tape. Whaaaaa? Really. She said tape is expensive. The tape on the shelf was under ten bucks. Tell me I'm going to use a tenth of a roll of tape. We left without shipping g my box because the worker was so combative about the tape issue when I asked for clarification as I've never been charged to close a box. No customer service. I'll go to another franchise. read more

This UPS store is wonderful! Great staff, convenient, and great pricing. Everyone is always super helpful and quick. I have our PO Box here and just love this place. read more

Want to thank Penny for being awesome. I'm a long time customer and I really appreciate this store. Thanks

The girls who work here could not be sweeter, more helpful, or more patient. They seem so familiar with their customers and each person who came in seemed to be equally as glad to see the staff as they was to help them. I went there to ship some books and they helped me reprint the same thing over and over until it was done properly. I did not expect to leave feeling so happy and have such great service at a mailing store! Definitely a way better experience than I would ever think to have at a place like this :) read more

5 stars all the way!!! Follows CDC guidelines and wears masks. They make me feel safer as a customer, knowing this is a private owned business I fully support them. The girls who work here are all so sweet and understanding. Their positive attitude makes my day brighter, and they never hesitate to send packages through this store. Highly recommend! read more

Friendliest staff ever!! I was greeted right away and was in and out in less than 5 minutes. I went to return something I received incorrectly from Amazon and it was the smoothest & quickest process ever. But really what stood out to me the most was how nice the staff members were. Will definitely be returning here anytime I need to visit a UPS. read more

I visited this location to ship a textbook rental back to Amazon. The process of purchasing a box and shipping it out was very quick and easy. I was in and out within five minutes. The staff was competent and helpful. I'll definitely visit this location again for my shipping needs if I'm in the Folsom area. read more

I rarely need UPS services, however I decided to send a package to my mom in Texas. Sarah, I believe her name was, was an amazing worker, that took care of all of my needs as quick as can be! I've never had such great service at a UPS store. I'm shocked and it totally made my day! Usually I try to avoid places like this due to long lines, mundane workers, etc. Further, this place was totally opposite, fast-paced, happy workers and all around great customer service! read more

Highly Recommend for friendly, prompt service. Experienced with Notary Services, and the store has great office supplies, a variety of interesting greeting cards and convenient parking. It felt good to support a local business in our Folsom neighborhood. read more

Long time customer of this UPS store! The new owner Penny is just the nicest and always so so helpful! Staff is great too!

Go to another UPS store. Bad experience with Bob Smith, he is not helpful and does not know customer service nor the shipping business very well. A V O I D ! ! ! read more

It wasn't the service. But $ 32 for a document to be emailed to me? UNBELIEVABLE! Copies which use paper are what $.05 per page? How is doing something electronically more expensive? Your Internet cost does not justify the cost. I am too honest to lie and say I did not receive the document and ask for a return but I'd greatly appreciate a call or email from the owner and will gladly take this down after... read more

Very courteous, helpful and knowledgeable employee, on duty today. I will definitely return to this location.

I took my return to Zappos in and they were very nice and accommodating. Free printed out label for Zappos returns. Fast and friendly ! This is the best UPS in Folsom. Note: The one UPS store on E. Bidwell, near Raleys , wanted $4.15 to print a label already paid for by Zappos. Location matters. read more

I have been coming to this UPS store for five years I have absolutely no need to go anywhere else with the service that I get here it will always be the UPS store I use. It does make me sad when you see people get frustrated with the employees in the store such as this UPS store for their own mistakes and feel the need to take it out on other persons. I have made good friends and good connections here that will last a lifetime and I will continue to drive from sac to Folsom for the store specifically thank you UPS. read more

I absolutely love the new ownership! She is so sweet and very helpful with everything. They also tape up my packages for only $1, it's so convenient. I will definitely tell everyone i know to go to this location. read more

I've been in here a few times now. I've never had a problem and have always had quick, courteous service. I was in there on a Saturday about 5 minutes before close. A lady walked in a few minutes after me and the guy saw her looking around and waiting. When he was done serving me, probably a little after closing time, the lady approached the counter and he told her that they were closed and she'd have to come back. That's just not good customer service. What is this, the DMV? Well I've never had a problem so I'll probably go back but this really made a bad impression. read more

I went to this location twice before the holidays and both times had a great experience. The first time we boxed up something using a US mail box that had special marking for urgent delivery. We didn't even notice it when we picked up the box. The man who helped us asked us specifically if we wanted it to go "urgent" and gave us the price. WHOOPS! Cost was 3 times the price of the item. He saved us a lot of money pointing that out. The second time I ran in after work. I had checked in advance the time that UPS was doing their pick up for the day and raced to get there. When I did, the UPS truck was already there (even though I was early). The woman in line ahead of me finished up her transaction and the man at the counter asked if I could wait. I told him I could as long as I could get the package out that night. He saw I already had the item boxed and asked if I had shipped there before. I had (see above) and in less than 2 minutes, I had the box taped, labeled, shipping paid, and was out the door. Both packages arrived in great condition, and on time. Couldn't be happier that they made the extra effort to help me out both times. read more

I took a box of papers to be shredded on Saturday. 23 lbs (I think that included my box that I don't shred). I was charged $10.92. I think the clerk may have scanned a coupon she had. Good price, I thought. I went back today (two days later) with 15 lbs to shred. The clerk said it would $15 and change. I asked why was it cheaper two days earlier. Clerk - did you have a coupon? Me - no. Clerk - the clerk on Saturday must have given you a discount. Let me see. Oh, do you have AAA? Me - yes. Clerk - ok, it will be $12.92. Me - frustrated. Ok. Clerk - digs in papers next to register, finds 50% coupon, attaches it to my receipt and hands it to me. Guess what - I won't be using it. I'll go back to Red Dog ($9 for a file box regardless of weight). I guess it would be asking too much to use that coupon on THIS transaction. read more

I love this store! Everyone who works there is so polite and always treats us well. Sarah and Hannah are my go to girls. Best customer service at any UPS store I've ever been to! Must go if you're in the area. read more

This UPS Store price gouges the customer something terrible. The quoted price for my shipment online was $60, I was charged $101. In addition, $10 for a box, and $10 to put it in the box. Total cost, with tax $125 !!! I am never going back... What a racket, the "store" uses UPS logos and reputation for a great product at a reasonable cost, and up charge the customer 100% for shipping...Nice scam. Feels like a bait and switch... Stay away... Dave read more

Poor service. Will not return. Refused to help with packages. Do not carry any UPS packing slips. You must also use their UPS account. UPS is a great company but this store does not reflect these values. read more

I feel guilty for taking the customer service of this shop for granted and not writing a positive review. Up until a few weeks ago, several times a week, I would drop of UPS packages at this location to be scanned and get a receipt, Yes, it was a simple transaction but the employee who always helped me was professional, friendly, and quick. I noticed she seemed to be training someone, then she was gone. If I do not say anything, the new employee can go through my entire transaction and not say one word, not even thank you. I know it was not for her training otherwise, he would be a duplicate of her. He is not. Some days he doesn't even care to iron his UPS shirt. Sad. We will continue to use this store as it is closest to my work and our transactions are simple. I would not want to use them for a complicated transaction. I just hope the Owner reads Yelp. read more

I am so glad that this UPS is on my way home. I've used this store numerous times and always had great customer service. Tarah goes above and beyond in making the mailing experience fast and easy. read more

Leah is professional, fast and always so helpful! I am a local and international author and often need to ship books. I can always count on Leah to ensure my books arrive all over the world in perfect condition and in a timely manner. Best store in town for shipping! The customer service is excellent! read more