I was visiting from out of town and needed to ship a heavy piece of equipment back home to Portland. The team at this location was extremely helpful from start to finish. They created a properly sized box, carefully cushion-packed everything, and made sure it was completely secure before shipping. The whole process was quick, painless, and handled with outstanding care. I couldn't be happier with the service I received! read more

If I could give these nasty ladies a zero, I would. For no reason, they are always nasty. I have utilized this store multiple times trying to give them the benefit of the doubt, but I get the same rude, negative terrible customer service. I will never step foot in their door again. Take your business to people that appreciate you. read more

Been going here enough to see the good and the challenging events. The folks working behind the counter are usually doing the best they can navigating the software system for perform the shipments as requested. The issues I have seen are when the customers are either unprepared or upsets at the prices. The people at the store don't determine the prices, so it is quite emotionally taxing to see the customers get upset with the crew. I usually am dropping Amazon returns. The folks working have always been fast, kind, and hard working. Keep your chin up UPS folks. You are doing great. Thanks for the great job. read more

This store has the worst customer service. I have been going here for 5 years and somehow it keeps getting worse. I went to price out a shipment of a laptop. The lady behind the counter gave me took 15-20 minutes to measure, take all the details, my address, the shipping address, value. Then quoted me an exorbitant price. She was extremely rude when i was taken back about it. I went in just to find out how much the price was. I left and shipped via FedEx and I was treated with kindness and a much better price. Today i walked in just to drop off a package. (Companies want to use UPS. I sure don't want to voluntarily use this store but the next nearest one is 10 miles away). The lady came from the back, stepped behind the counter and said "The internet is down. That is why I can't scan". There was no sorry, there was no sign, there was ZERO remorse. She didn't care at all. There was no "please come back later". Just looked at me like it was my fault for walking in the store while they had internet issues. Problems happen out side of your control but poor customer is in the control of the store. read more

Rude every time I go in. And it's just amazon codes. They don't have to do much but be nice

I see a lot of one star reviews but my experience has been quite different. They are helpful, work hard and long hours and seem to me to be responsive and pretty together. Neither my wife nor I have had the problems the one star reviewers have at all. read more

Just drive to Golden or anywhere else but here to do business. You are there to serve them. There is absolutely no customer service, no convenience, absolutely no appreciation for your business. Seriously, stop patronizing this store and take your money elsewhere. read more

I came to this location to return a package that I ordered online. The top of the box was open and I was under the impression that they could tape it shut for me because that's what has happened at every other shipping store I've ever been to. But they told me I gad to purchase packing tape from them and tape it shut myself. When I turn to leave the store all of a sudden they said they would be happy to take a shut for me for two dollars. Their customer service is ridiculously poor. I can't fathom that they are not able to put one piece of packing tape on a package to close it. In addition their prices seem very high. I will no longer be returning to this location. read more

I stopped in to this franchised UPS Store (#6469) in Evergreen to have 7 pages printed out. Nothing special... just 7 black and white prints on regular 8 1/2" x 11" copy paper. Final cost: $11.17! (that's $1.60 per page). Interestingly, the noted cost on the receipt is $0.16/page for "Staff Print" and then for good measure they tacked on a random charge of $9.99 for "Print Services". Took them less than 2 minutes. Avoid this UPS store at all costs (unless of course you don't mind getting ripped off). read more

The UPS Store - Get a quote before requesting any services! - Shipping Centers Near Me - Evergreen, Colorado

I have used this place a total of five times in the last several months and each time I go in the individual is just as rude as the last time. I shipped a bike worth $4000 through them (insured) and I received a notification that it was lost. When I called to find out what was going on they said they "couldn't help me" and had "no way of tracking it".!!! Stay away from this store!!! Rude people and staff. read more

Every time I come to this store I ask for ground, cheapest shipment option possible. The past 2 times, the store has confirmed that I'm getting ground but they charge me for 2 day priority. I paid $17 for a shipment that UPS.com quotes for ground at $11. The store managers/owners are always interrupting or micromanaging their employees. Typically the employees present shipment options with the highest shipment price first, even when the customer asks for the cheapest method possible. And lastly, they are constantly telling customers they need to purchase a new mailer, which I've not experienced that volume of people needing a new mailer at any other UPS location. I always walk away feeling ripped off and lied to. As the only UPS store in town, I guess that's how it is but I'd really love to feel that I'm getting a fair price and service. Also I've been here many times with the same experience, this isn't based off one experience. read more

$20 wrapping fee, in addition at a $15 box + $15 shipping fee ~ for a light saber toy!!!! Shit show ~ avoid this palce read more

Every time I come in here there's some kind of issue. I can't ship jewelry, they can't recycle boxes, I can't get the shipping option I prefer. At the end of the day these aren't huge issues and I always just smile and nod but they're inconveniences I never seem to face in the other stores I go to. I exclusively ship with UPS I just really dislike the owners of this location. The customer service is abysmal. read more

The woman at the counter was difficult to deal with. She gave me a hard time until another customer entered and then she acted noticeably nicer. I left feeling discriminated against. read more

Awesome service. Here today. Waited on promptly. They were very polite. And remember this is the Holiday Season.

I've been a UPS Store box holder for over 20yrs and the new owners ; Dee and Sita are The Best Ever . Customer Service focused 100% . Their son ; Ashes is Fantastic as well . Rewa , Sita's cousin is an absolute pleasure to deal with too . Couldn't be happier ! Highway recommend ! Thank you. Hunter Saint Michael read more

I will drive down the hill rather than go here again. I had the unmitigated GALL to show up with an untaped Amazon return: GASP! You would think I had brought her dead kittens! The last return I had made said repackaging was not necessary. Oops my bad, but the OWNER'S anger was waaaay overblown. I would have come back, or just bought the tape from her stupid store if she hadn't been just AWFUL. You bought the store, lady. If you can't hack this simple interaction get out of town, bc bitchy sticks out like a sore thumb in Evergreen. Yuck. read more

This is the worst UPS store I've been to. They make you pay for tape to tape up boxes (other UPS stores do not do this). To add insult to injury they charge almost $10 for the crappiest tape ever. Pricing is ridiculous and customer service is non existent. Go elsewhere and save yourself the aggravation. read more

This place is a joke. Ripoff on pricing and attempts at needless up selling. I can tell they really dislike doing Amazon returns. They'll try whatever they can to avoid taking the package. They seem to also dislike people that walk in with pre-labeled items that have their own UPS account. Must be because they don't make money on those packages? I'm not really sure. I don't see how it's the customer's problem and I suggest they take it up with their franchise agreement with UPS. read more

It is amazing how nasty someone can be for performing such a simple service. For an Amazon return I say I need to return it and she says oka and just stares at me. Then says "well I need the QR code". I've not returned something like this so how am I to know what she wants. They charge a dollar to print a label! A box I was returning in they don't want and they want me to take it out to the outside garbage in a storm. Just plain nasty in doing it. I suspect the few positive reviews that are posted are fake. read more

Rude, rude and rude. Needed help carrying in a large box for an item shipped to me that was wrong. I asked the man behind the counter if he could help me. He couldn't be bothered, and didn't even acknowledge my request. A customer behind me helped me. Then the man behind the counter couldn't even thank the other man for helping me. This is not the first time I have received such rude and unfriendly service. I will never use this UPS location again. *replying to UPS comment. I was next in line. Not 3rd in line or 5th in line. And you weren't the only one working. There was a young lady working the register next to you. Matter of fact, she was the only one working, and you were visible from the back, only when you heard her talk about making change for her client did you decide to come stand over her. While the customers lined up. read more

I recently purchased a home in Evergreen, CO and I have always used the UPS store for business. I met the new owner, Sita, who I found be be one of the nicest people who understands what makes customer service 5 stars. I had a return that needed to be packaged. She had me just leave it for her and her husband to handle, and thanked me over and over for using their store. I was prepared to do the packaging, but she insisted, and the cost was extremely fair. It's nice to see a "mom and pop store" who still understands good service. I will be using this location for all of my business needs. p.s. - The people who complain about having to pay for tape and boxes clearly have never owned a business. Stop expecting everything for free. These nice people deserve to be paid for making your life easier. If you don't want to pay for their tape bring your own. It's like complaining that a beer costs $20 at a football game when it's $2 at a store. read more

Looks like this store has new owners now and the service and pricing has changed dramatically. Very pleased with the UPS new management team and the store is looking great. I was having delivery issues to my PO Box and Dee and his team were able to help me very quickly. Thank you read more

The UPS Store - Nice - Shipping Centers Near Me - Evergreen, Colorado

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While vacationing on motorcycle, we decided to ship some clothes home. The lady insisted on packing our box. I preferred to do this as I wanted the smallest and cheapest possible. I let her put it in a tub to weigh. She came back with a charge of over $100. I told her that I ship for a living and it should be less than half that. After much back and forth in which I started to walk out she agreed to ship it for $60. After more typing she tried to charge me $80+. Again I started to walk. She finally agreed to ship for $60 including fees. When I returned home, I reversed the shipping. It should have been $27.71. So yeah, I still got screwed. It was like haggling in a 3rd world marketplace. Avoid at all costs. I wouldn't have give a star but it made me. read more

Great customer service and friendly. Always able to help me out with Amazon returns and packages I am sending!

This UPS store is a ripoff. To make an Amazon return, I had to buy shipping tape that cost about a buck elsewhere but cost $6 there. Such a rIpoff. Avoid at all cost. read more

Dee and the staff at the UPS Store in Evergreen are wonderful! They always greet me with a friendly smile! They are always so helpful and very professional. I'm definitely a customer of this location for life! read more

We love Dee and the team at the UPS Store in Evergreen! The staff is always so friendly and helpful with all of our business needs. They really go above and beyond. We would highly recommend this location! read more

Made me pay 8$ for packing tape to close my box.. while they were actually holding packing tape.

I felt like they were trying to overcharge me the minute they weighed my package. Over $36.00 for a small package worth less than $100. I said no. They then offered me 2 day shipping for over $21. I went ahead and paid. It took from Dec 6 to Dec 11th to get there. How is that 2 day? When I went back they denied telling me it was 2 day. Two different people told me that. The young man and the manager. Never going back. read more

Don't buy stamps at this place. I bought three books of stamps and when I got home I realized I was charged $42. I went back the next day and was told they are specialty stamps and they cost more. I asked to exchange them for the standard .55 stamp cost and was informed they don't sell them. I asked to return them (they were still in their original packaging) and was denied. Looking at previous reviews, it seems they overcharge customers whenever they can. I won't be going back. read more

I have been to this UPS store a few times and every time I've had to pay to ship something they OVERCHARGE. I only drop off items that have pre paid labels now and only use if I have too. I have driven to the USPS store after leaving there and always get a better price. UPS is suppose to be cheaper for large parcels but not this store. Today they quoted a woman over $500 to ship a medium size box, I was in shock. Something fishy is going on with this store. read more

I recently visited this UPS shipping location. The new owners were supremely efficient, and helpful. I seldom receive this kind of sincerely friendly service in today's world, and seldom submit reviews. I highly recommend the Bergen Park UPS Store team! read more

Under new ownership and they're awesome!! I used to go out of my way to avoid this UPS location due to rude staff/ownership but I had to go in today and found out it's been purchased (only 10 days ago) by the loveliest ladies. So polite, nice and helpful. What a difference. So happy I can go back to using my convenient UPS location in Bergen read more

Had a great experience at this store! Nita was very helpful. I love coming here instead of the post office because the lines are shorter and they have a printer so I can print a label and ship it at the same time! I will continue to come to this ups store. Thank you for all your help! read more

I dropped off a return for Amazon. The young man and I were both confused and a printing label was printed and they he pointed out to me, I was supposed to have it boxed. The owner then came out and repeatedly tried to get me to buy a box claiming that since the label was order printed the refund had already happened. I told him that I had the box at home and I was going to use that one. The owner lied as the return only happens after the label is scanned. This guy is a Rip Off. read more

I will drive to Denver instead of using this location close to home. I was charged over $2 for them to print off a label for a return package which was fine other than the gentleman who printed it off for me just handed me the label then walked to the back room, yawning. I left thinking all was fine, only to get stopped by another female employee saying I hadn't paid when I had already started driving away. read more

I completely agree with the negative comments here. The staff has been so rude to me on numerous occasions and they are a money grab for everything, not even so much as lending packing tape to tape a box but telling me I needed to buy some. There was a massive roll on the counter in the holder that I asked if I could borrow and was told no you can buy some. When I asked if it was a joke he stared blankly at me and said "nope" about as rude as you can get. I bring packages to the UPS store in Denver near my work and they ALWAYS tape the boxes....no charge, imaginable that, customer service. Use the UPS depot on Evergreen Parkway by the Post Office if you can. read more

This store is fast, efficient, and always so helpful with my countless Amazon returns. Customer service is excellent and they do everything they can to help you out. read more

The worst customer service! Quoted me a $5/day package hold fee that I cannot find anywhere on the UPS site. I have contacted UPS regarding the poor service by what appears to be the current manager. I have also witnessed her speaking rudely to her employees...what a shame for a local store. read more