I first used them to make 150 copies. John, the owner, suspected that I was a teacher and promptly gave me a huge discount. Very nice. I decided to try him for a major ship - my classic vintage stereo receiver, nearly 50 years old. I packed it well in a single box, but asked him the price for an outer carton for added security. The price was fair, he made the box, packed it, and shipped it out the same day, and he wouldn't even let me carry the thing (60 lbs into his store from my car! All-in-all, a happy experience. read more

My wife requested the price of a box to mail an item 9x9x5 ( on speaker phone). We were quoted $5.00. I arrived there about 1 hour after calling. The order rang up at 6.99 + .61 tax. When I told the girl we were quoted $5.00 she said that's wrong, I must have given the wrong info when I called. I had no choice but to mail it at this point. My wife called the store and tried explaining to the man that answered and he kept repeating things incorrectly so she asked to speak to the manager. Manager Lily came to the phone and said we must have measured wrong and if I didn't like the price when I got there I could have left without mailing my package. No accountability! She even laughed while saying this. She totally dismissed our wanting this corrected, and in an unprofessional way. It isn't even the $2.00 difference, it's the fact they didn't honor a quote and the lack of professionalism read more

Today I went to UPS Store #3995 to have some documents shredded. I brought in four banker boxes and paid over $100 for the shredding service. In the past, whenever I've brought in larger boxes, the employees have simply taken them to the back to be shredded. This time, however, after I paid, I was told to empty all four banker boxes into a small shredding bin through what was essentially a mail slot. As you can imagine, that wasn't practical. When I expressed my concern, the employee told me their policy had changed because the documents were personal. I understand the need to protect personal information, but when I asked when this policy changed, he said it had been in place for about two years. The problem is that I've used this location three times in the past three months, and I was never asked to do this before. This was a very disappointing customer service experience. I ended up asking for a refund and took my documents to FedEx instead, where they accepted all four boxes without any issues. It's frustrating to see customer service decline like this, and then people wonder why customers choose to take their business elsewhere and why some stores eventually struggle or close. read more

This location has become an Amazon return facility and really nothing else. I went in to get some UPS shipping supplies which the worker responded, "we don't need any". Obviously, this was not the case as I always used to get UPS shipping supplies at this location. Maybe under new ownership?? Sad to say I will not be going here anymore as the line is always to the door with people doing Amazon returns and nothing to do much with UPS shipping! read more

10/16/25 They would not accept my return because it did not have a shipping label. Even thought the Amazon return instructions say to ensure there are no other shipping labels on the package. I have NEVER had an issue returning packages to any other UPS store. Update 10/17/25 - Packaged was dropped off at my usual UPS store. In the same box that I attempted my initial return with this Randall rd office. No issues. Return was accepted, I was given a receipt. read more

Ricardo the Notary was super helpful and got my documents signed in a flash. Very professional, friendly, and speedy! Free parking. In and out in a flash at only $5 a document, I think, or maybe $10. Either way, a great deal. Easy on-line notary booking was helpful, too. I'll come back for sure! read more

The UPS Store - Great service! - Shipping Centers Near Me - Elgin, Illinois

I went to this location to return an Amazon package. I had the product in box it came in. Woman behind counter told me I could not use Amazon box. Wanted to buy a new box. She would not take it even though my box was fine. She then refused me if service if I didn't buy a new box. Ieft went to kohls Amazon they accepted my return and gave me receipt. read more

I had 20 packages that day when I arrived at UPS. There was an issue with sending one of them, but the staff member suggested calling Amazon support. Fortunately, the issue was resolved on the spot, and I didn't have to come back again. Thank you! read more

Neketya is very rude and is not helpful and is not friendly. I came in to return 2 Amazon boxes. Will definitely be going to the other ups even it's 6 minutes further read more

The UPS Store - This is the lady who is very rude and is not helpful - Shipping Centers Near Me - Elgin, Illinois

I love going into the store everyone is always super nice and very helpful!!!! They always look super busy and they always manage to help everyone out at a fast pace!! Definitely recommend this store. They are also very good when it comes to printing the quality of the prints is amazing!! read more

Made an appointment at 7AM today for a notary at 11AM. I arrived to find out that the notary is off this week. I got a confirmation email but no call stating that my appointment could not be kept. When I asked why I wasn't notified, she had not checked her email yet for the day. I left work for this! Don't make appointments if you cannot keep them. read more

Excellent packing and price for my auction items. They must have several staff-since the reviews are 5 stars and 1 stars. Free up the futures of your one star employees! read more

I use the store for shipping purposes and their notary services. I am there 1-5 times a week just about every week. Always a great experience! read more

Great service. Was very helpful and met my needs beyond my expectations. Would recommend for any printing or shipping needs.

This is absolutely the best UPS Store I have gone to. My wife and I needed wedding invitations printed and they were able to print them faster then expected and looking perfect. The price on the invitations was also much cheaper then competitors like Staples and FedEx Kinkos. They also have a large variety of other printing services that my family members have utilized such as canvas prints that my father has gotten. As far as customer service goes, I'm typically helped by Matt or Erik and they both do a great job and are always very efficient and friendly. Keep up the great work! I will definitely be back. read more

Extremely disappointed in this store. Bought 2 windows at a local auction house, that uses this UPS store for shipping. They couldn't ship together , so had to pay double shipping and packaging. Received a notice after 3 weeks that one of the packages was damaged and returned to store. Received the other package a few days later. The window was completely smashed. There were no fragile stickers or anything to identify it as glass. There was a single sheet of bubble wrap around the window in the box. Notified the store that they were damaged and they applied for insurance claim. It took 2 MONTHS to hear back from them. The window I received did not have the insurance approved and the store said there was nothing they could do. Terrible business operations. Poor packing (and very expensive). No communication to customer for damaged caused by this store's employees. Asked for owner to call me - nothing. If you are purchasing items at the local auction house, go somewhere else to get it shipped. Demand that the auction house provide other options because this store doesn't care about your purchase - only overcharging customers for poor service. read more

This UPS store is great. All the employees are super friendly and remember you when you come in. I have used them for shipping and printing and have never had an issue. read more

This is a great place to send your packages from. Go in and say Hi to Nakita , she will take care of things for you with a smile on her face

I have special requirements with the occasional shipping of artwork to me. Surprisingly, I ask shippers to not go crazy on packaging when the art is, say an oil on board; the extra packing is many times superfluous, and as an ex-airfreight forwarding exec it peeves me to needlessly pay extra for padding (pun intended.) This store understands and works with me in this regard, and I appreciate it! read more

Bought item at local auction house and needed it packed and shipped. Was given quote up front and agreed o it. I had specific instructions for packing, which this store agreed to do for additional cost. I agreed to it. When package arrived it looked like it was packed by a child with no idea of how to pack anything, and was not per agreed instruction. Slight damage, but store made adjustment to charges. I was not looking for adjustment to charges to get a cheaper price. I was looking for the item to be packed as agreed for the agreed higher price. Staff was friendly and business like, but the children doing the packing need to find other work. Will not return or recommend to others. read more

I would give this store a ZERO STAR! I would choose zero star if there is an option for it! The guys that works here are so terrible in packing items! The items that was sent to their destination were received damaged due to lack of protection especially on fragile items, items were bouncing around inside the box, terrible job on packing things! Customer service was horrible, very unprofessional. They OVER CHARGE shipping for a minimal protection, misinformed and misquote on shipping charges. Although they offer protection insurance on packages nothing is ever replaceable on those important/precious things that you entrusted on their care. I hope UPS evaluate these employees because they are bad for their business...very unhappy with their service. read more

Been in this store many many times. Always had great service until today. The associate Nikeita had this snarky attitude with me. I had to different items to return. One was direct tv equipment. The other was a personal return that I had the option of sending through UPS or the post office with my return label. Because I have always had good experiences I chose to return here. The box had the label but not taped up. I was told that it would cost me $2 for tape. I asked since when because I've never been charged in the past. She responded January. I said I've never been charged for tape. She proceeds to tell me that's policy. I said ok. I'll go to my car and get tape, which I did. Clearly I was visibly upset after struggling to bring my items in and being quoted $2 for a few cents of tape. When I returned from my car, I taped the box and sat it on the counter. I was asked to put it on the scale right next to where it already sat. If you know you have already upset me why push the envelope. She could have placed it on the scale but clearly her being in control was more important than trying to ease some of the tension. I left there pissed. Next time I'm given the option of using your store or your competitor best believe I'm not coming there. read more

My 90 year old mom needed something notarized and mailed. The UPS Store Team was very helpful and provided excellent Customer Service.

This UPS was fantastic. I had about 12 decent sized boxes to unload and ship off. They offered to come out to my van and help bring them in. They helped bring them in. Reinforced the tape where necessary. Reran the labels and put them on for me. All of that may seem like something they "should" do but I've never had that before from any shipping location. I'd recommend this location in a heart beat. As a side note, as I waited while they processed the shipment, I observed the rest of the interactions between the staff and customers. All ranging from pleasant to very engaging. Everybody was smiling! read more

I must agree with Matthew A. regarding the customer service at this store. I visit this store frequently. Matt, Erik, Eddie and Frank are AWESOME! Always friendly and helpful. This UPS Store hit the jackpot with these guys... Thank you Matt, Erik, Eddie and Frank for your outstanding service! See you soon! John K Elgin, IL read more

I went in today to mail some boxes & cards. One employee offered to meter the for me. I said sure not knowing NOR did he offer the information that it was .60 instead of .48 for them to meter them. Not to mention to mail 8 boxes was $164! They completely took advantage of me. I will never ever again use the UPS store I don't really care why there is a difference. You should always be upfront with your customers on costs. read more

Love these guys. I qualify for huge discounts elsewhere, but choose this store's service. I have used their services over the last 5 years. They always get the job done. There have been numerous times I have requested copies with short deadlines. The get it done and usually earlier than I requested. The staff is courteous and patient. Keep up the great work. read more

nicest ladies ever!! made my package returns to amazon so easy. i was worried about printing off my own label but they took care of everything for me. super helpful & kind. i've never enjoyed running errands so much. read more

UPS Store is a great place to drop off packages to ship. The staff is friendly and ready to help the minute you walk in the door.

We drop off at least 40 to 50 boxes a month each box wight aboutr 25Llb.This time i went to diffrent store located at (847 SOUTH RANDALL ROAD ELGIN, IL 60123) I went to drop off boxes to this store. There were 2 male workers at the desk, 1-First off all they did not greead me as i entered the store. 2-They did not help with boxes. 3-I brought in 12 boxes some how they scanned 11. and refused to help me find the 12th box. I asked nicely first , with no luck i had to raise my voice to get there attention, 1 off the employ cursed and screamed at me. Saying he can,t he scanned all the boxes i brought in. and he is going to call police if i don,t leave his store. I gave him 2 options either i call ups or he can go with me and find the missing box.We finely found the missing box and he did not apologies for his bad behavior. Reason of review: very bad employee and management.. Monetary Loss: $500. Preferred solution: Let the company propose a solution. I didn't like: Store employees, Store not clean, No management too look over the customer service. read more

The poster I designed on their site turned out just like I hoped. The item was also packed very well.

Frank was very helpful when I needed to have a document printed, notarized and sent two day UPS. I had called FedEx first but they informed me they do not notarize documents and their mailing rates were higher. This UPS store was a one stop shop for me. Thanks. read more

Brought packages to store to ship out and everyone was very helpful to on getting them to my grandson on time. Thank you for a great job

I've used this store a few times, all with great service. The first time a few months ago to have a will and power of attorney notarized. They were very patient with all the signing we had to do. The next time I had several pictures I needed copied - excellent quality. This last time I needed to return something and had to print the label from my email. Super helpful every time! read more

My purchase was well packed and arrived safely. The shipping fee was reasonable. I would recommend this shipper.

my items were expertly packed and arrived safely.

I had my wife take a package to the UPS Store in South Elgin, expecting that the rates would be a little higher than on UPS.com. Big mistake! Apparently the franchise UPS Stores are allowed to set their own price for service options such as Declared Value ("insurance"). The published retail rate for Declared Value on UPS.com is $0.90 per $100 of valuation. My wife was charged more than twice that: $1.82 per $100 of valuation. So a 5-pound package via UPS Ground with a declared value of $4,000 cost $88.44, with $71.12 of that being the declared value charge. Again, I expected the cost to be a little higher than the published retail rate, but a markup of over 100% is price gouging by almost any measure. When I called to express my dissatisfaction to the store manager (Matt), he listened to my complaint but said that it will not change their shipping practices. It certainly changed mine. I will choose to take my business elsewhere. read more