Recently tried to send two small packages back to Amazon about 15 pounds 10x16 inches each. Nick…read morethe manager said he couldn't take it because there were two boxes. I asked what I needed to do. He said I could tape them together. I said cool can I use some tape. He says nope then proceeds to try and sell me tape so I can send my package. This place is absolutely ridiculous. Prepare to be nickel and dimed. Customer service is poor at best if it exists at all. Avoid this place at all costs!!!

I stopped in to return something to Amazon. Unlike the store in Clintonville, which I would avoid…read morelike the plague, it was a quick and friendly experience.

I have beem a customer there for 20 years and have always been treated with respect and have…read morereceived excellent service. Great family run business.

Amanda, the manager, is the absolute worst. She is extremely rude, has horrible customer service,…read moreand does not train her employees. She came at me with attitude instead of acting like a civil person and explaining the situation with any sort of grace. Worst of all, she revealed the contents of a package I was supposed to pick up to any employee or customer that was in the vicinity. I was told I was able to pick up the package even if my name did not match the shipping label. An employee literally wrote my name on the box saying I would be picking up the package with permission from the owner (who is my fiance). Our addresses did not match because we literally just moved and my fiance explained that over the phone when she initially called in. After the fact, Amanda refused to talk to her on the phone about the situation, and instead she directed my fiance to a 1 (800) number. If you have to deal with Amanda at this location, good luck.

I came here to get a paper notarized, and the service was quick, affordable, and friendly. Highly…read morerecommend! I also noticed that they offer expedited passports, which is good to know for the future.

We Ship It is legit!! They double bubble wrapped every item and double boxed my Mother's antique…read moredishes and shipped across the United States. It arrived on time, nothing broken, and at a responsible price. Highly recommend.

I use this UPS location all the time. Even when I've brought in 25 or 30 packages. They are…read morepatient, kind, and are willing to scan in everything that I have pre-labeled. Was actually kind of surprised by some of the reviews that I read.

This UPS Store #3728 at Polaris mislabeled my return, costing me my refund. Staff admitted the…read moreemployee rushes tasks when I initially reported. After several reach outs and effort on my end to resolve, I got a call from the manager who refused to give his name and blamed me for the issue. He offered no insight into what they had done to investigate, and eventually told me not to come back to the store. Extremely unprofessional service and no accountability for their mistake.

What a great place…read more.. There folks are awesome - their store is new so it is well laided out and clean. They were super friendly, very helpful, and all around good people. I have returned Amazon stuff here, shipped packages, had copies made, had copies enlarged, had stuff laminated and gotten sound advise on printing products. Everything they have done for me, i feel is a value - their copies are really inexpensive. They are just awesome when it comes to ups stores.

All of the employees are friendly and helpful. Even if they are busy, the wait is short. The store…read moreis clean and organized. I highly recommend this location.

Super disappointing experience. Visited last Monday and was intrigued to find the line out the…read moredoor then I remembered the store further south on route 3 had closed. Makes sense. Curious what's in store for the holidays... Staff was jumping and the line moved quickly which was impressive. Where it all tanked was the UPS associate who helped me. No welcome no greeting. I placed my package to ship on the counter and she irritatingly raised her voice and said,"What! What are you here for to return an Amazon package??" I'm at a UPS store and while I can understand and appreciate you can ship Amazon packages when returning from them, I was disappointed to hear her push out an alternative brand other than her own. Yikes. I gently explained I was shipping a package. She was super frazzled. Not friendly. Not really helpful. I gave her the address of my father-in-law and to her credit, the system was populating an alternative city name with the right zip. She was smart enough to get some support from another peer and then explained this was her second week on the job. We've all been there I get it, however, the intangible experience in any environment is key. Fortunately, he did get his package and loved his Medallion golf shirt. I am unhappy with this experience and have voluntarily shared with other locals to hit up Polaris or New Albany. The next day I had another package and visited one of these other stores. Complete opposite experience from start to finish. I hope with each passing day her experience servicing others improves and she builds confidence for herself. No fun being the new kid on the block including being that paying customer that feels her pain.

I am a professor at a small college. Our seniors were producing posters as part of their…read moreculminating senior project. So we needed nearly 40, full color posters printed in a short time, right before Thanksgiving. Adam worked with us to find a good price, printed everything in good time, and even drove an hour to drop our posters off in person so as to be sure that they didn't get lost or damaged in transit. I cannot stress enough what a great job they did. Thank you!