I came here to drop off some packages I wanted to return. The customer service here is solid. They…read moreapologized for the wait multiple times, because a number of us were waiting for quite a bit. They were also training a new girl and appreciated my patience with that. I also was informed that "Happy Returns" requires the UPS Store representative to inspect the item being returned. Overall, it is evident they believe in good customer service as well as informing the customer. I would certainly return more packages here.

Fast and easy Amazon return drop off. Didn't even have to tape the box closed. The employee scanned…read moremy barcode and that was it.

I went to this UPS Store this morning to get a document notarized. The employee was initially able…read moreto notarize the document, and everything seemed fine. However, when I went to the State of Maryland office to get the document certified/apostilled, the state employee informed me that the notarization was done incorrectly because the notary stamp listed Howard County even though the notarization took place in Prince George's County at the Greenbelt UPS Store. I was told I needed to return to the notary for it to be corrected, so I went back to the store to clarify the issue. Instead of trying to understand the concern or calmly explain the situation, the employee became defensive, hostile, and dismissive while I was simply asking questions to better understand what happened. As a customer, I was genuinely confused and trying to understand who was correct, the Maryland state employee or the UPS employee/notary, but the employee's attitude escalated the situation unnecessarily. He became combative when I started asking questions to better understand the situation, and as a woman I immediately began to feel unsafe and uncomfortable around this employee because of his tone, attitude, and overall behavior. There was no professionalism, no attempt to de-escalate, and no customer service whatsoever. The tone was rude, disrespectful, and confrontational from the moment I asked questions about the issue. I even attempted to calm the conversation down myself, but it became difficult and I ultimately had to leave the store without any resolution. I will absolutely not be returning to this UPS Store or any UPS Store again. Please train your employees and managers better on customer service, de-escalation, and how to communicate respectfully with customers who are simply trying to resolve an issue.

This location was great. It's probably the most cleanest location I've experienced. Everything…read moreinside is neatly stocked and on display. The staff were friendly and helpful. I went to ship a package to a family member. It was quick and easy. There is ample parking in front as it's located in a large plaza. I would recommend this UPS for your shipping needs.

I wanted to take a moment to let you know that I recently visited our DC office while in town for…read moreother reasons, and was duly impressed. In particular, Dominique was bright and smiling from the moment I opened the door. She was super friendly, helpful, and offered me coffee and snacks as soon as I told her that I was just stopping by. She also gave me a brief tour of the lovely building, and introduced me to Priscilla and Nia - also very cheerful and welcoming people. I am a fan!

The team at Intelligent Office is the best! I had two days of hosting a meeting with them and…read moreeveryone was super kind with every detail thought through. I would happily have a meeting here again.

I often have packages to pickup or ship and do not always have time or feel like finding a big name…read moredrop-off site. Glad I looked up this place one day. Not only was I able to have my package needs met, I was also able to purchase packaging supplies. Additionally, I learned they have some mailbox space and notary services. So glad I stumbled across this store, now I have a convenient place I can trust with my packages. Bonus, it's Black woman owned!

UPS dropped off my package there after an attempt delivery at my house. The next day; I picked up…read moremy package there. The lady there was very courteous, understanding and helpful. I recommend using these guys to ship anything.

It was time to get rid of the Leaning Tower of Pisa that was my mailbox. I found Top Notch and…read morefigures well if that's all they do, they should be good at installing mail boxes. They were! Carol guided me through the process of ordering the box. It came quickly and installation was done post haste. Snowzilla did not stop them. The installers did a tidy job, hardly getting the snow dirty.

These guys are professional and fast. They were exceedingly accommodating and took some of the…read moreworry out of an already stressful situation. Thanks, guys. I'd definitely recommend.

Since I do not trust some (well most) of my fellow neighbors in my apt complex, I decided to have a…read moreclothing order sent to this UPS Store. Overall, the process of picking up my items was fast and easy. I only had to show the attendant my ID, and I was well on my way with my new clothes. One tip, you might wanna make sure you know how many packages you are expecting because the attendant might not be sure. However, I will say that I really appreciated that the attendant double checked several places to ensure that I was picking up everything. The only negative of my experience, which is not the fault of the UPS Store, there is no free street parking. If you are driving to pick up an package or to use any of the UPS Store's services, and are cheap like me, be sure to bring someone with you. That way you 1. can park closer to the store and 2. will not have to pay for parking. That said, parking isn't super expensive in these parts. It was a bit annoying to go through the rigmarole of dealing with the parking app to pay for 10-15 minutes worth of parking.

Customer service isn't their strong suit. Dropped off an Amazon return which lack tape on package…read more It was on the box delivered from Amazon. The (Asian-China) man, working, advised it's the responsibility of the customer to tape boxes. The guy then offered to sell me a $6.99 roll of tape or he'd tape it for $2. Appalled, I request to cancel the Amazon return & I'll return home to take the box. Listen all, it's the principle. Dude made me leave the store to return with the box taped. Where is the customer service here? Why not advise of the discrepancy, as a one time courtesy, tape the freakin' box. My stars!!! It would have saved energy, time & perhaps a repeat customer. These days, luv our immigrants but hate most arrive without hospitality knowledge. It's weird. Wish things were different or the old days when people looked out for people.

Apparently, the shady carriers who fill in for the regular carrier only want to deliver envelopes…read moreto your mailbox. They lie about attempting to make package deliveries and also about you, the receiver of the package requesting it to be held at the facility. A bold and dumb lie. Some of these young low seniority employees at this place are pitiful. One day, if they don't get fired first, they will have the seniority, maturity and seriously care about the level of service they provide. They would then have the ability to choose a better work location. I'd have an attitude and scheme to avoid my work as well if I worked in a warm raisin box 5-6 days a week. You must crawl before you walk. Some folks really know the reason they're working for the USPS and the fill ins are struggling to get it. I appreciate my regular carrier to the fullest. The 5 stars are for her performance only. 1 star thumbs down for the fill ins.

I've received consistently friendly, efficient and helpful customer service throughout the many…read moreyears I've been using this Post Office. I only stop in every few weeks or months, but they seem to recognize me. They make me feel welcome with a smile and pleasant greeting before we "get down to business". It's a makes for nice experience.