I travel often and frequent UPS Stores from different States…read more This location in Winter Garden, FL. is one of the best out there. I have been a long time customer of this very busy business. I appreciate your staffs customer support I give them a 5 Star rating. Thank you to the Team.

Once again: UPS is sadly not organized. Poor service. I stood for 15 minutes with my arms full of…read morepackages and not one customer was called after I came through the door. Two associates were working on boxing something in the back. Another lady had an extenuating packaging issue with one associate. And the fourth associate had a lady who had a bottomless package carrier. That kept going on and on and on. They need a team leader who will redirect the two people in the back to come forward and work in the front and to teach their associates how to be more efficient and organized in dealing with large amounts of packages. I am , in the future,, going to Staples to do my Amazon returns. Further for me, but hopefully faster.

STORE # 7419 MINNEOLA, FL WOW are these store employees at…read morethis location unprofessional!!! My son was shipping Pokémon cards worth 8k. Myself and my boyfriend came in to help him package them up in store so I could record the entire process to have proof of what he sent in the box. My boyfriend tried to help by pre sectioning the tape so that the process went a bit faster to make the video as short as possible. He stuck the pieces of tape along the edges of the table so that my son could just grab and stick and not worry about the dispenser. As he finished up, we followed him (still recording) up to the register to hand the teller the box and get the receipt. My boyfriend left some of the tape on the table. Completely honest mistake. About 5 days later, my son had another 5k worth or cards to send, so we went in again to repeat process. This time he was more prepared and had ordered a bunch of small padded envelopes so we didn't need to mess with all of the tape. My boyfriend not realizing it started adding pieces of tape to the side of the table again. About 5 pieces in i stopped him saying we didn't need to do that this time since we had the padded envelopes. I took the tape off of the table (I'm 98% sure I took it all off). He finished packing and we walked the box up while recording and left. The following week, I went in alone with an Amazon return and was told by a very snooty employee that the manager didn't want me in the store anymore. I was completely thrown off and thought she was talking to someone behind me. She then told me it was because of the tape and that I continually go in and destroy their things. I asked to speak to the manager Rachel so that I could apologize and explain the situation. She was away for 2 weeks, so I contacted customer support to see where I should go from there. The girl that answered told me that it didn't sound right that I wasn't even given a warning or spoken to or given a chance to do anything about the matter. She told me to follow up with a claim and that she'd try to get the owner to contact me. About a week or 2 went by and no contact. I decided to go in and try to talk to the manager Rachel. This is someone I've spoken to and have delt with on many occasions. I told her that I wish she had come to me with the issue so I could have made it right. I apologized for any mess that my boyfriend may have left behind. She was nothing but nasty. Basically told me I was guilty by association because I was with him and I didn't take the tape off of the table. I completely forgot about the tape and it was an honest mistake. I'm not perfect. She kept telling me that it was done twice and that both times we left a bunch of tape on the table which wasn't true. She informed me that she was away and didn't witness either event and she hadn't even watched the security footage. She looked over at the rude employee and asked her if it happened twice. The girl shook her head yes. I asked the manager to please please look over the footage to see for herself that the employee is a liar. She refused and told me the ban still stands. I'm not allowed in the store anymore due to something someone else did...yet my son and boyfriend are allowed in. The best part is that the store owner is going along with it all and won't call me about the issue. He wants me banned as well!!! For something I didn't even do! Or should I say for something that I forgot to do apparently. I've never seen such childish power tripy behavior! I'll avoid all UPS stores from here on out. I'm near other Amazon return locations daily so it's not skin off my back. But I genuinely wanted to make it right but was met with nothing but an immature (high school mean girl type) not very intelligent woman on a power trip that chose to believe her liar of an employee vs looking at the proof on video. Also....the manager writes her own reviews on the business to boost it up. Check out the review right below from Rachel P. That's the store manager!**Adding this little bit to my review because I see the owners daughter Rachel has come back with a comment and a bunch of lies. What a crazy way to run a business. What I wrote above is 1000000% what happened. I'd swear that on anything I have! I did come in the store maybe a week or so earlier 3 min before closing with a quick Amazon scan. I was told by the girl who obviously has an issue with me that she wasn't going to be taking any more returns. They were opened for another 3 minutes. I mentioned and they just looked at me. I said" why wouldn't you just give this a quick scan,you're still open! Are you lazy?" This same employee is apparently claiming that I came back and applied tape all across the table. Liar! Manager stated in her comment that she ​​told me she did watch the video. Liar. She told me she didn't have to watch it. I was also never told to stop anything by your employee while I was in there. Lies. I was holding a phone and recording. Nothing else! CHECK VIDEO!

Definitely can't complain about the proliferation of these stores. They get busy which means we all…read moreuse them exponentially. It's a good company. They seem to good training and all the different stores and employees I've transacted with have been polite and efficient.

Not very well organized, but convenient. They need more help with such a large store. One of my…read moreAmazon packages was not returned.

I thought I had written a review for this location before but couldn't find it. I went in today…read moreand, as always, received amazing service. Everyone who works here is fantastic! This is a very busy location, but I've never had a bad experience so I am confused about some of the reviews I read. I wanted to do a shout-out, especially to one of the employees who truly stands out, his name is Diego I believe--his positivity and helpfulness go above and beyond and we always appreciate how he is smiling and seems to love his job. What a wonderful crew this UPS store has!

Probably my favorite UPS drop off. They have fast service, accessible parking, super polite &…read morehelpful, and close by.

We were greeted as soon as we came in. The service was excellent, even exceptional. Kyle took care…read moreof what we were there for, it was a breeze. The whole staff was friendly and approachable.

Alex is highly helpful, A. he quickly picks the package and informs, that he has been well trained…read moreor experienced related to the AT & T Exuipment return - i moved from Department of Navy in Charleston, SC Joint Navy Base to local in Orlando, Florida 32810 - remote as a Civilian now...i wanted to personally thank for the Great job By Alex timely manner- he said they dont take cables- he knows what AT & T Wants - Amazing. Good work please put a good note for him whatever cost. Thanks so much again -it was nice visiting the store, even though it is far off from 32810...i had gone to DMV to get change of license...from SC to FL (October 11th 2023- WEdnesday) Long due too many deadlines. Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademarks: #5030763 & 4837686 "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair"

Had a hideous experience with this location and 4 of its employees. Went in to drop off 2 Amazon…read morepackages and have a small project printed (52 4x6 cards printed front and back on cardstcok. Huge line that really didn't have a clear start or finish so everyone was kind of annoyed from the get go. Waited around for about 15 min before one guy finally started asking who in the line had amazon returns (he had been standing around for a bit not asking a growing line). After a few people did theirs and left I did mine and asked about my orinting project. He handed me a laminated email address and told me to email my project and and what I needed done. The wifi wasn't working (on either my computer or my phone so it was their wifi not my device) so I said if I left and emailed it in form home could I pick it up the next morning and he said it would be fine and to make sure I put all the details of what I needed in the email. I got home maybe 20 min later and did that. Clearly. In bullets. There was no way it was unclear. Went back the next day at around 2 pm (well after the opening time I requested in my email) waited in line only for them to ahve not even have opened my email. So they printed one out after not really ding more than a glance on regular paper and on two sheets and not the sizing I needed or the paper I specifically requested. So I basically was like yeah that's my project but it is not what I asked for. It's all in the email. so he finally actually looked at the email and was like we can't get this done today...52 4x6 cards. That's not a big order. Thats a very basic order. I have. a small card business and do this often. My office has not been set up at our new home yet so I could not take carte of it myself and it was too small an order for any real printshop int he area - believe me I tried. All this to say it is not remotely a big or complex order. they acted like i was asking for the moon and a rush job. thye tell me I have to come back again, the next day (so a full day after initial deadline requested (which as a reminder was approved by the first employee I encountered before leaving) I go back the next day. This is where it goes more downhill. I go in to pick them up. Dealt with the same guy. He hands them to me. I look them over and initially notice at a glance they did not print on cardstock though it it was in both the email and i verbally requested it the day before. he said that that was cardstock - again I have a paper business. It was not cardstock. So clearly they don't know what that it. Then they charged me an astronomical price of $72 (*for cardstock and color printing) which is well more than a job of this size should be priced. for reference at my normal printshop I have printed orders more complex and same day, and of a larger quantity for half that (in. a larger city no-less). I requested a discount for both time and because these were not printed on cardstck and they only gave me a 10% discount (said it was because the manager wasn't there?)...so the $72 was after the discount WHAT?! Are they insane? Pissed but needing the project done by that day latest I took them and left. When I got home I found them to be completely botched. Some were not printed strait. some were cut way too far down, and were then not centered. Some were cut at an angle. And it turned out they actually shorted me by three. And they didn't print them on the paper I ordered and paid for. It looked like a toddler but them. In fact I believe a toddler would have done a better job. I called to make a complaint to the manger who was not there only to be told by the assistant manger that they manager was the one who was responsible for the absolute joke of a print job. When I protested that this was not a "rush" order (that's what they called it) they then told me that they typically needs a week or longer so they can send it out...then mark up the price to a a laughable sum to have not even done the work? I went back (fourth visit in 72 hr) & demanded a full refund. which I thankfully did get. This it not a professionally level service & they should not be advertising it if they can't handle the most basic of orders. As a final insult, I dealt with 4 different employees, 1 gave me false information. 1 rolled they're eyes at me after they couldn't be bothered to open their own email by 2 pm, 1 didn't have a clue what whats going on despite having it explained to them multiple times & one just blatantly made stuff up & when they got caught they proceeded to completely change the story. Not to mention the manager whom I never personally dealt with, but they actually did the laughable job and thought it was fine...not once did I receive an apology from a single person. So no please do not go here. They are not professionals. I will be reaching out to corporate to make a complaint. Edit in response to the comment by CS: This is false. Not one apology and it wasn't escalated to anyone higher.

I generally don't complain but this store on several occasions I've been there has one man that is…read moreeither having a bad day or hates life and people. The only way to describe my experience with this man when he's there is that I'm a pain for even walking in the store! He's gray haired/balder man and I have yet to get thanks for coming or Have a Great Day. Not sure if he Mr Grumpy owns franchise. Why do I feel bad for dropping off my packages? I even repackage the item. According to Amazon I don't have to do any of that except take out my iPhone and show you the scan. I package the items and trust this store to scan the items and simply drop them off to avoid long lines. I've never Never had an issue. But dang , Mr Grumpy makes me feel I'm being a pain. Please note we are not here to make your day worse. Mr Grumpy, please don't make your customers feel bad!

This store is the worst!…read more I have used them several times and this time is the last straw. The staff is incredibly rude and never wants to help. This time we shipped several boxes to my husbands new job in New Hampshire. The completely repacked the boxes and stole one of his collectibles. The box pictured was delivered in this condition and several books were damaged. He called to file a claim and was told to call this store today for a resolution to the claim. They hung up saying they were too busy to talk. Then called back a couple hours later saying it could take 3 weeks to investigate. The claim isn't even very large. Don't trust these criminals with your stuff if you ever want to see it again. They are thieves and rude as hell!

On occasion, I have a package sent to this location. Depending who is working behind the counter,…read moreif your ID doesn't match, they will give you a hard time. I recently just moved, and I had a package that was sent here and the gentleman behind the counter gave me such a hard time and an attitude about the fact that my ID didn't match the package I offered to show him my mortgage paperwork and he was a jerk about it today I went in and picked up a package, and the gentleman was extremely nice to me and understood my situation. This place is very hit or miss when it comes to their customer service.

The two nasty guys working there are rude and unhelpful. Ridiculing customers shouldn't be part of…read morethe service. You would think at their age they'd be a little more mature..

I order a few to many things from Amazon and I don't always like everything I order fortunately the…read moreUps store is right around the corner from my house to do my returns:) The staff is always very helpful and service with a smile.

This store always does a great job for me and I've been there a lot. Friendly, professional and…read moreefficient!

Great place to go to drop off packages without a long wait. Nice clean, bright, and new interior…read more Typically not that busy. Offers lots of additional services as well.

From the owner: The UPS Store #7072 in Groveland offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Honestly mostly come here if I have a return and I don't love how they continue to move where this…read moreis taken care of. Today I went in for an Amazon return and the poor cashier was working both returns AND checking people out at the same time. Hopefully this isn't the norm. I am glad to see they have party city located inside now, so we may come by more often for those needs

Friday 3/13/26 @ 715pm : I came by for a Door Dash order, a simple 1 item mini speaker. I looked in…read moreevery location that it would possibly be. I finally asked an employee (after not being helped for almost 20 mins) and his response "Maybe there?" So thank you older gentleman with ponytail and glasses, MICH help there. I looked again, nothing. I ask the guy working the "customer service" desk and his response "probably electronics" wow no kidding! Huh ‍ so after that I take one final look around, customer service guy is on his phone back to counter and a customer in line, good job there buddy. The other guy is nowhere to be seen. I I left. No wonder this place is going extinct.