STORE # 7419 MINNEOLA, FL WOW are these store employees at this location unprofessional!!! My son was shipping Pokémon cards worth 8k. Myself and my boyfriend came in to help him package them up in store so I could record the entire process to have proof of what he sent in the box. My boyfriend tried to help by pre sectioning the tape so that the process went a bit faster to make the video as short as possible. He stuck the pieces of tape along the edges of the table so that my son could just grab and stick and not worry about the dispenser. As he finished up, we followed him (still recording) up to the register to hand the teller the box and get the receipt. My boyfriend left some of the tape on the table. Completely honest mistake. About 5 days later, my son had another 5k worth or cards to send, so we went in again to repeat process. This time he was more prepared and had ordered a bunch of small padded envelopes so we didn't need to mess with all of the tape. My boyfriend not realizing it started adding pieces of tape to the side of the table again. About 5 pieces in i stopped him saying we didn't need to do that this time since we had the padded envelopes. I took the tape off of the table (I'm 98% sure I took it all off). He finished packing and we walked the box up while recording and left. The following week, I went in alone with an Amazon return and was told by a very snooty employee that the manager didn't want me in the store anymore. I was completely thrown off and thought she was talking to someone behind me. She then told me it was because of the tape and that I continually go in and destroy their things. I asked to speak to the manager Rachel so that I could apologize and explain the situation. She was away for 2 weeks, so I contacted customer support to see where I should go from there. The girl that answered told me that it didn't sound right that I wasn't even given a warning or spoken to or given a chance to do anything about the matter. She told me to follow up with a claim and that she'd try to get the owner to contact me. About a week or 2 went by and no contact. I decided to go in and try to talk to the manager Rachel. This is someone I've spoken to and have delt with on many occasions. I told her that I wish she had come to me with the issue so I could have made it right. I apologized for any mess that my boyfriend may have left behind. She was nothing but nasty. Basically told me I was guilty by association because I was with him and I didn't take the tape off of the table. I completely forgot about the tape and it was an honest mistake. I'm not perfect. She kept telling me that it was done twice and that both times we left a bunch of tape on the table which wasn't true. She informed me that she was away and didn't witness either event and she hadn't even watched the security footage. She looked over at the rude employee and asked her if it happened twice. The girl shook her head yes. I asked the manager to please please look over the footage to see for herself that the employee is a liar. She refused and told me the ban still stands. I'm not allowed in the store anymore due to something someone else did...yet my son and boyfriend are allowed in. The best part is that the store owner is going along with it all and won't call me about the issue. He wants me banned as well!!! For something I didn't even do! Or should I say for something that I forgot to do apparently. I've never seen such childish power tripy behavior! I'll avoid all UPS stores from here on out. I'm near other Amazon return locations daily so it's not skin off my back. But I genuinely wanted to make it right but was met with nothing but an immature (high school mean girl type) not very intelligent woman on a power trip that chose to believe her liar of an employee vs looking at the proof on video. Also....the manager writes her own reviews on the business to boost it up. Check out the review right below from Rachel P. That's the store manager!**Adding this little bit to my review because I see the owners daughter Rachel has come back with a comment and a bunch of lies. What a crazy way to run a business. What I wrote above is 1000000% what happened. I'd swear that on anything I have! I did come in the store maybe a week or so earlier 3 min before closing with a quick Amazon scan. I was told by the girl who obviously has an issue with me that she wasn't going to be taking any more returns. They were opened for another 3 minutes. I mentioned and they just looked at me. I said" why wouldn't you just give this a quick scan,you're still open! Are you lazy?" This same employee is apparently claiming that I came back and applied tape all across the table. Liar! Manager stated in her comment that she ​​told me she did watch the video. Liar. She told me she didn't have to watch it. I was also never told to stop anything by your employee while I was in there. Lies. I was holding a phone and recording. Nothing else! CHECK VIDEO! read more

Definitely can't complain about the proliferation of these stores. They get busy which means we all use them exponentially. It's a good company. They seem to good training and all the different stores and employees I've transacted with have been polite and efficient. read more

Excellent customer service and a great convenient location! Very quick and easy drop offs!

I have dealt with many of these outlets. This one stands head & shoulders over all the rest in good friendly, helpful service.