My experiences at Staples in Chico have unfortunately been more frustrating than positive. I've…read morecome in several times to process Amazon returns, and about 90% of those visits have felt unwelcoming. Most staff members have come across as impolite, and often there's little to no eye contact or basic acknowledgment of the customer. Customer service really sets the tone for a business, especially when handling quick service tasks like returns. There's definitely significant room for improvement in how customers are greeted and assisted. I genuinely hope management takes this as constructive feedback and works toward creating a friendlier, more attentive environment. I wish them well and hope to see positive changes in the future.

I was kicked out of this Chico staple store by one of the managers for not addressing a male…read moreemployee as a "HER". He was clearly a man and so I referred to him as sir trying to get assistance. I was yelled at in my face it's a her. It's a her !!!! I said I'm sorry, but he's clearly a man and so I addressed him as sir. She continued to yell at me. It's a her it's a her and ordered me to get out of the store and never to return . I didn't get her name, but she was white and had one of those nose/lip piercings. Corporate and my attorney is now involved for Harassing and publicly humiliating me. You chose the wrong customer to insult !

If I could give Norm 100 stars, I would. First of all, he answered the phone and called me back…read morewhen our call was dropped on one of the busiest notary weeks of his career, when Chico filled with evacuees with little or no identification. When I explained what I needed, someone to go to Enloe hospital right then to help in an emergency that was CAMpFire related, he made himself available immediately and offered to go in the evening if necessary. Because the patient had escaped with only her cat and pajamas, it was even more challenging as we also had to locate two people who could authenticate and verify her identity. Norm was patient and "on call" for 30 hours until people could be located in various shelters and that could be accomplished, calling and texting for updates many times in between. Today, the elderly patient received what she needed done thanks to Norm. I cannot say enough kind things about the professionalism, ethics, flexibility and heart. Well done ! Thank you isn't enough.

From the owner: The UPS Store #1323 in Chico offers in-store and online printing, document finishing, a mailbox for…read moreall of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Across From The Skyway.

My favorite place to come mail off letters, packages, etc…read more There is hardly ever a line, unlike at the post office, and I'm in and out in minutes. The prices here can be a little higher, but if you have everything already packed up, or even a pre-purchased label, you won't have to worry about any of that. It's always clean inside, staff is quick to get the line moving and to make things as easy as possible for you. Parking is also extremely convenient here, unlike at the post office.

Very efficient upon every visit. Whether you are just dropping off…read more packages or need packaging, they are there yo help. Very pleasant staff also. A+++

Quality service, good people, great extra fun merchandise for quick gift giving purposes.read more

It is sad to think that a business as supposedly reputable and long-standing as UPS would be…read morerepresented locally by a store like this. I have and continue to always appreciate the employees. The employees are the only reason I am giving 2 stars. But, sadly the condition of the store and the owners values and poor overall attitude leave a lot to be desired. Sadly, it is now one of the very last places I choose to go if I need to ship anything. They closed one store, which left many in that area without a local store and the one on Skyway is not convenient for everyone. But, I will always go there before this store because at least they seem to care about their store, and their customers. Keep it up Skyway. And, take a note Mangrove.

I am writing to formally report ongoing and unacceptable customer service at the FedEx location in…read moreChico. During my most recent visit, multiple employees were standing around talking among themselves while several customers were clearly struggling to use the self-service machines. When customers asked for help, staff were dismissive, reluctant, and appeared annoyed at being interrupted. Assistance, when given, felt forced and minimal. Some customers were left confused and unsupported despite employees being readily available. This is not an isolated incident. I have observed this same behavior on multiple occasions at this location. The consistent lack of professionalism, urgency, and basic customer care reflects poorly on FedEx and suggests a management issue that needs immediate attention. Customers should not feel ignored or burdensome when seeking help, especially in a service-based business. I strongly urge FedEx to address employee accountability and retraining at this location. This experience was disappointing and unacceptable. Sincerely, Anna

Every time I come into this store I have problems with the machines. I was making packets for my…read moreclass 15 pages each double sided. I did one packet double sided and went to do a second packet. I never changed the settings and the machine made the packet one sided and charging me the same as the first packet. I asked the assistant manager for a refund. He said no. I went up to the counter and asked for the manager. The assistant manager said there was no manager on the weekend. I said I still wanted the refund because I did not change the settings. He said he would give it to me but said I had to leave the store because I was lying about the machine. I left. There is always problems with this store and the staff are rude.

Stop using the dreaded Post Office! Never a line. Never a headache. Usually open. Service always…read moregood.

I've been to this place a couple times for their notary services and everyone's always been…read morefriendly and expedient.

They always deliver to circle when I live on court......they NEVER read the suffix right and that…read moreis literally their job......they have been doing this for 13 years.....no one to complain too....when you call their chico branch no one even cares......i hate UPS......worst delivery service.....I'd rather get an Amazon driver to deliver my things

UPS Chico puts all rural addresses on a RURAL DEFERRED schedule which means they will only deliver…read moreitems on specific days of the week EVEN if the shipper had organized for the item to be delivered on a specific date. Amazon Pharmacy and Store deliveries that are slated for a Friday delivery are being delayed until the following Monday. This poses a health issue for cold pack prescriptions and other prescriptions in this current heat. Even though many people PAY UPS for the My Choice Premium options they are still deferred. Everyone needs to stand up and let them know that Rural money is just as good as City money and they should not discriminate based on location of their customers.

The employees there are always helpful and nice. Always gives the best and cheapest option for…read moreshipping

I went in here to drop off a package and the employees there were the opposite of helpful. They…read moregave me wrong instructions, wasting my time when I had to figure out for myself what to do. Then they had an attitude about it. It's like they don't hire people with basic courtesy skills.

I had a large piece of machinery delivered and their driver could not possibly have been more…read morecourteous, friendly, and helpful. He called before arriving and got here at the time stated during the call. We had arranged a transfer place and because of the poor state of the pallet we talked and decided to have the delivery done nearer my home so I could transfer it with my tractor. It all took longer than we thought and the driver was apologetic about the delay and hassle, which was not at all his fault at all. I felt bad about the extra time it took from him and told him so. I would not hesitate to use them again.

Top notch company I just had a vanity delivered to my home…read moreby Estes Express Lines. I had been in contact with them before delivery. They were right on time with the delivery. Everyone was very friendly and professional. The delivery driver was very courteous and skilled at his job. The vanity was in perfect shape. I will always call them first.