I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.

Pac N Mail is STILL the absolute best in the area. They are a private company that gives you…read moreseveral options for shipping and even with the challenging economy continues to be my GOTO for shipping. I've used them since 2012 and they have always been great.

Usally they are pretty good with stuff but lately they haven't seemed to of care as much. They…read morenever answer the phone, are a bit rude when you ask them questions. Idk if you have a quick drop off they're good but otherwise they are mediocre

Tim has a beautiful soul and was getting everyone helped very quickly! He was so professional and…read morevery kind hearted! Thank you for your services.

In business for over 35 years. Great customer service. Very knowledgeable about packaging and…read moreshipping.

My wife and I rely solely on this business for our copying needs, bc they're reliable, friendly,…read moreresponsive, & professional among other things. We have not had a bad transaction yet. Been doing business with them for a number of years.

John was very rude and talked down to me for 45 minutes. When I walked up, I had a lot of packages…read morefrom temu and Amazon. The first thing he said was "we close at 7pm. It was 6:15pm. I stated, "I have 45 minutes. " He told me to "hurry up." Then he started fussing at me saying, "you needed to have everything ready." Then, he said, "do you hear me." There was another lady working. I asked her to help me. She said that she couldn't because that's my boss." He made me so nervous. I also lost $45 on an Amazon return, because he fussed at me. I didn't respond at all. Then, at one point, he backed away from the register and stopped helping me. I didn't get to finish. That day was the last day to return an item to Amazon. I lost 45 dollars. I want your cooperate email please.

I come here frequently to send packages and return my Amazon purchases…read more The local owner is a very nice and knowledgeable person. He handles the flow of customers with ease. This location is always busy but the workers move your packages quickly. I am giving the store a four because of the wait time. This is a locally owned store and many times the owner is the only worker. Regardless of the wait time, every customer chatted happily as we waited. The owner provided great service!

I really like this location. They have a separate kiosk that's easy to send back Amazon items when…read moreyou don't have to wait in the regular line. Whenever I do need help or they're not busy I go up to the counter and they're always super nice. I haven't paid for any shipping myself. It's usually a return for something so I can't speak to the value of anything, but the service provided is amazing.

Hello, I walked into The UPS Store at 732 Eden Way N and I was frantic and needed service. I was…read moremet with so much kindness, and eagerness to help me! I had so much going on at the moment and these ladies were so helpful, I loved the way they were working together to solve my issue. Carson, Chloe and Samantha , I won't forget how you ladies stepped in and calmed me down and handled my situation. They are knowledgeable , patient and caring. They answered my questions with no hesitation expeditiously . In today's world, Customer Service was key, they truly made my day so much easier! Thank you so much, for your services today, life just got better! Thank you !!!

I come here often to drop off items since I work at Sentara Norfolk General. If you come at rush…read morehour it's super busy but if you come after 5:30pm it's not too bad. I got here at 6:20pm on a Tuesday and they close at 6:30. I always pay attention to the staff's attitude especially towards the end of the day and the young lady at the front desk was so kind and compassionate even as more people came in at 6:29pm. Kudos to the staff. Though I didn't have to interact with her because the have an Amazon self service station (which is awesome!) I couldn't help but give the staff a shoutout for their excellent service. Keep it up!

Was scheduled to be open at 8, but no employees are on site. I waited for an extra five minutes,…read morebut I cannot afford to be late to work.

It has been a while since my last review of the UPS Store at Gainsborough Square in Chesapeake, so…read moreit's time for an update. While some of the faces behind the counter have changed, the commitment to excellent customer service has not. Even during busy periods, the team keeps things moving efficiently, getting customers in, and (more importantly), out without sacrificing courtesy or professionalism. It's the kind of place where a quick errand stays quick--and you often leave in a better mood than when you arrived. Its convenient location close to my home is simply an added bonus to an already reliable experience.

This UPS store now holds the record for fastest Amazon return! I came 30 minutes before they closed…read moreand was in and out in less than 30 seconds. I received my refund from Amazon the next day. Though quick and efficient the service was friendly. I was very impressed.

James and Alana provided excellent customer service skills in helping me with a return package. I…read morenormally don't bother with returns, but in this case I couldn't simply make it work. I have no idea how to make returns using QR codes and no packaging, but they were very helpful, allowing me to get in and out in literally moments. Well done!

Ms. Megan does a fantastic job of staffing a very busy UPS store with friendly and efficient…read morepersonnel. I have had a private mail box for years and have always had superb service! Five stars all the way.

I love the Kohl's in Suffolk. They take amazon returns in the back of the store and there is never…read morea line. Also, my girlfriend loves it because they have a sephora in the store.

So one thing I never thought to do is use Kohls as my Amazon return go to…read more But hey why not I needed to get the kids some school clothes anyway and they have some of the best graphic tees and actually have some anime and nostalgia influenced shirts that I can't seem to find elsewhere A bonus perk to using Kohls is they offer you 5$ Kohls Cash to use after you complete your Amazon returns! Very helpful and positive employees at this lo