I made a quick visit to this place after my Father's Funeral because there weren't enough programs…read moreat the service. And they were so polite , helpful and respectful that it made what I was there for a whole lot easier. Thanks for being so patient with me. Also for a great price!! Thanks Ashley & crew!!!!

I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.

They refuse to answer the phone. Terrible service. If this was not a government agency they would…read morebe put out of business.

Usally they are pretty good with stuff but lately they haven't seemed to of care as much. They…read morenever answer the phone, are a bit rude when you ask them questions. Idk if you have a quick drop off they're good but otherwise they are mediocre

I have been using pakmail 21st street Norfolk Virginia for…read more35 years or since they opened! Both for my company and personal needs. They are always kind and helpful. Many times even helping me from my car with heavy raw cocoa beans being shipped to New York! Thank you guys for your efforts! They find your best shipping prices thru UPS, FedEx and USpS. Excellent Service

In business for over 35 years. Great customer service. Very knowledgeable about packaging and…read moreshipping.

John was very rude and talked down to me for 45 minutes. When I walked up, I had a lot of packages…read morefrom temu and Amazon. The first thing he said was "we close at 7pm. It was 6:15pm. I stated, "I have 45 minutes. " He told me to "hurry up." Then he started fussing at me saying, "you needed to have everything ready." Then, he said, "do you hear me." There was another lady working. I asked her to help me. She said that she couldn't because that's my boss." He made me so nervous. I also lost $45 on an Amazon return, because he fussed at me. I didn't respond at all. Then, at one point, he backed away from the register and stopped helping me. I didn't get to finish. That day was the last day to return an item to Amazon. I lost 45 dollars. I want your cooperate email please.

I come here frequently to send packages and return my Amazon purchases…read more The local owner is a very nice and knowledgeable person. He handles the flow of customers with ease. This location is always busy but the workers move your packages quickly. I am giving the store a four because of the wait time. This is a locally owned store and many times the owner is the only worker. Regardless of the wait time, every customer chatted happily as we waited. The owner provided great service!

Really nice staff! Made my return and also my package sending super easy. They do Amazon returns…read morehere too. The shipping is standard price and upgrades if you need it. I had to mail something out and the staff member was so nice about which box I should use to make sure it got to the person safe. Parking is ample. This is located in Greenbrier area across the street from Jason's Deli/Taste restaurant.

I really like this location. They have a separate kiosk that's easy to send back Amazon items when…read moreyou don't have to wait in the regular line. Whenever I do need help or they're not busy I go up to the counter and they're always super nice. I haven't paid for any shipping myself. It's usually a return for something so I can't speak to the value of anything, but the service provided is amazing.

I frequently go to the UPS Store to return items from Amazon and other online stores. Recently I…read morewent to this location in Norfolk off 21st Street. I typically bring my packages in boxes not taped to allow for content verification. While visiting this location I was informed that I would be charged $1.50 for them to tape the box. The associate refused to accept my return unless I agreed to this additional fee. This is the first time I have encountered such a charge while making a return, and I found the interaction unprofessional. Due to this experience, I do not plan to use this location in the future.

I come here often to drop off items since I work at Sentara Norfolk General. If you come at rush…read morehour it's super busy but if you come after 5:30pm it's not too bad. I got here at 6:20pm on a Tuesday and they close at 6:30. I always pay attention to the staff's attitude especially towards the end of the day and the young lady at the front desk was so kind and compassionate even as more people came in at 6:29pm. Kudos to the staff. Though I didn't have to interact with her because the have an Amazon self service station (which is awesome!) I couldn't help but give the staff a shoutout for their excellent service. Keep it up!

It has been a while since my last review of the UPS Store at Gainsborough Square in Chesapeake, so…read moreit's time for an update. While some of the faces behind the counter have changed, the commitment to excellent customer service has not. Even during busy periods, the team keeps things moving efficiently, getting customers in, and (more importantly), out without sacrificing courtesy or professionalism. It's the kind of place where a quick errand stays quick--and you often leave in a better mood than when you arrived. Its convenient location close to my home is simply an added bonus to an already reliable experience.

This UPS store now holds the record for fastest Amazon return! I came 30 minutes before they closed…read moreand was in and out in less than 30 seconds. I received my refund from Amazon the next day. Though quick and efficient the service was friendly. I was very impressed.

Could not believe how efficient this staff was! I walked in for a quick Amazon return and to buy…read moresome stamps, if they had them - which they did! The line was about 8 people, and I thought I'd be there forever. But they have a fantastic system, and I was in and out in less than 5 minutes. I'm in NC, so this location at Hanbury off 168 is a perfect side stop for me, and I can combine errands with Harris Teeter, Navy Federal, and Petco! I had always gone to the UPS store in Greenbrier (2 stars) because I didn't know about this one. This shopping center also has Walgreens, Massage Envy, a nail salon, 7/11 with fuel pumps, and more - great find once again, thanks to Yelp!

Ms. Megan does a fantastic job of staffing a very busy UPS store with friendly and efficient…read morepersonnel. I have had a private mail box for years and have always had superb service! Five stars all the way.

The best for all your printing needs! They made cute water bottle private labels for my hair salon,…read moreand stickers for my bags. The clients love them. They have great customer service and have been open for 30+ years! If you need copies, envelopes printed, business cards, the printing center is your place.

I needed a large document copied and they worked with me on a great timeline. That was about a…read moreyear and a half ago. I need to get another project done and will see if they can provide a different type of printing service for what I need.