Great sevice. Ground service arrived when anticipated. Several days/packages in a row, Luke Stoewas an excellent representative to work with. Congrats to The UPS! read more

I came in with multiple boxes to ship. Abby was at the counter and right as I walked in was attentive and helpful. She answered my questions and helped me with the best way to ship everything. Her customer service was excellent and the value of shipping was in my budget. Now when I have to ship something Abby and the store is my go to place. read more

I purchased a delicate marionette from a local auction house that needed to picked up, packed very carefully and shipped to me. It was incredibly packed well and had no issues with the long trip across country. Thank you read more

The UPS Store - Shipping Centers Near Me - Briarcliff Manor, New York

This store and it's employees are A+++++.. they have picked up, packed and shipped numerous auction items we have won at a company near them. Everything arrives in perfect condition and their communication is the best. I continue to us them and would never think about using another company !!! Thanks Frank from the Florida Keys read more

I ship often from this UPS store on Notth State Rd. often I am assisted by Jake. Jake is always smiling, knowledgeable and efficient. I'm lucky this store is so close to my home read more

Luke is always so helpful with a smile on his face along with everyone else . Thank you guys for al you do

Luke is great. Very patient, knowledgeable and kind. I always choose this location to ship my packages and they never disappoint.

Luke was great. Very helpful and friendly. This is our go to UPS store in the area. It does get busy but they're usually pretty efficient and there's a self serve kisok for Amazon drop offs. read more

Used them to print brochures and business cards for my new business. They did an excellent job of designing my logo! Really listened to what I needed and delivered! Highly recommend! read more

if you need any help ask for Luke, he is very friendly and good customer service! My go to ups store.

My go-to for packing and shipping. Been meaning to leave this review for a while- service is always fast and courteous! I've been helped by Luke several times- always friendly and efficient! read more

This UPS store was super helpful in shipping my crystal bowl from an auction. Communication was quick and very clear. They let me know when they picked up the item and when it was shipped. Arrived exactly on time and perfectly packed so the crystal bowl arrived in excellent condition. I will definitely contact them for future shipments. read more

The staff is nice and helpful. And Luke is exceptional! He has been very helpful throughout the year. Anytime I bring packages and he is around, he goes above and beyond his duties to help me bring the packages inside. Thank you again!!! read more

As online sellers we come here regularly and they always help us quickly and efficiently, no matter if we are only dropping off prepaid packages or if we needed a favor in delegating some packing for us. Good job guys! read more

Luke was very helpful and kind. He went above and beyond to make sure that my time in the ups was a pleasant one.

Excellent service! fast, friendly and efficient! I recently had an injury and had a large package to return. the representative was exceptionally helpful and took it out of my car and carried into store for me! To me this is exceptional service as he graciously offered his help! Sorry I didn't get his name. read more

Love this store! I always stop by this place to ship my brother's home care packages to college! It is always well-packed and arrives on time. Luke at the front desk is very helpful. His customer service skills go above and beyond! I always admire the patience and friendliness he has with me. I will definitely be coming back! read more

I use this UPS store when I ship auction items to my home in California. They respond quickly, communicate directly, and are all-around great. Sometimes I purchase things at 2 auctions that are different times, and they are kind enough to wait and then send things together. I also have a bit of a tricky situation/driveway/road, and they always write on the box that needs to be done when the driver arrives. I am so thankful for that. Yes, I am an auction "junkie"! But I'm thankful that they are great shippers. read more

Today, I visited the UPS store in Briarcliff Manor to mail (2) parcels with very efficient, friendly and professional services by the personnel. Less than (5) minutes after driving away, I realized the $300 that was in my jacket was nott there. Apparently, when I pulled my phone out for the scanned code, the money fell out without me realizing it. So I immediately went back into the store and Cole and Alex said, did you leave money here? I replied, yes. They found it on the counter near the scale. Words cannot describe how elated I was!!. I told them I was so glad they found it and were honest!! Both Cole and Alex are to be commended. I know they will always be an asset to any place they work because they have core values of integrity. Have been in the store numerous times and will continue to frequent this location. Thank you again!! Sincerely, Li read more

I was shocked by the rude service at Westwood, NJ location. It started with the clerk making me carry the heavy package to the end of the store. When I brought up the Amazon scan code on my phone, he said I should have printed it. When I asked if there was another way to accept the package without printing, he said "no" which was a lie. Here's the instruction on Amazon I looked up after I got home with my packages How to get a UPS return label from Amazon. The clerk didn't accept my packages because I refused to pay for him printing a label (even if it was a $1). I admit, I got upset, to which he replied 'you can take your business somewhere else" . This is not the first time I was treated rudely, so I will take his suggestion and never step a foot into Westwood, NJ UPS store. His name is Andrew and he worked on Wednesday, November 17th around 6:30 pm. read more

They always are able to print out my labels and help me return things. I don't have a working printer, so I appreciate the staff's help. It is small so try to go on a weekday. read more

last week they were pretty nice but you never can't tell. I really can't stand it when I'm paying for overprice services and someone is incredibly rude to my wife or to me. I guess it just depends on who you get. Six bucks to mail a letter? No you did not read that wrong . six dollars to mail a simple letter. As far as I know stamps are $.75. Maybe I'm living in an alternate reality. read more

Great service! Each time I go to this store, I am always greeted by Luke, a very friendly face at the front desk. Each time it is an easy transaction. read more

24 hours to print a document. Haha. The printer is right there, it's 2022. Never heard of this policy in a UPS Store before. The store clerk was nice and apologetic about it, it's a privately owned store with their own policy. A one star policy. read more

My go to spot for drop offs. Super easy and a great location. Luke is usually at the desk and is very helpful and knowledgeable.

I recently purchased some art at an auction that I needed shipped to me in Virginia. Frank at The UPS Store 5527 was one of the suggested shippers by the auction house. I called the store and Frank actually answered the phone. I told him what I needed and he told me to send a copy of the paid invoice and he would take care of it. And did he ever. My package arrived yesterday in perfect condition. I've never seen so much care and bubble wrap used to ensure safe transit of anything that I have ever purchased. There was even a note on the main piece to warn me not to use anything sharp. 10 stars to this store and to Frank. (Also - It was over the Christmas/NY holidays and the auction house has a 10 day rule that if the items aren't picked up by that time, there is a $10./day storage fee. Frank must have gone and picked up my items the same day that I called.) 'Need anything shipped, call Frank! read more

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I was referred to this UPS store by the Benefit Shop Foundation to ship the auction item to my home. Frank at UPS Store replied promptly to the shipping inquiry and communicated directly to facilitate the process. Received item quickly, packed well and provided an outstanding shipping experience. Recommend this store as a great source for any shipping need. Aileen Z read more

Great UPS store! The best in Westchester!!!! Highly recommended!! Always when i come to pickup my packages or ship them, customer service is the best!!! Amd responsive!! read more

Avoid this business. They definitely don't deserve my business in the future. Clerk unmasked. Unprofessional. Chewing gum. No hello. Big frown. I gave them a chance to spiff up their attitude and they failed. Rude. Grumpy. Not once, but every time I've been here with this owner. This UPS Store doesn't value their customers. Not theirs to fix, but the parking lot is a mess: not enough spaces, crowded and sloping in myriad directions. Must be alert that a heavy car door doesn't swing out of your hand and slam the adjacent car. Nobody working at this store looks like they want to be there. 1) Disrespectful of customers' time. For at least a couple of months, probably much longer, the closing hours that are posted online are way off by as much as 60-90 minutes before the posted time. The door is unlocked. All the lights are on. Mentioned it to a senior person (owner?) recently and the response was a brusque "I'll look into it.", unconvincing to say the least; as if nobody else has mentioned the problem previously? 2) Simply not welcoming. Even when it's during a slow time, I've yet to experience a genuine hello. There are no thank yous for coming in. I once arrived during the time it was posted to still be open. Once, I struggled to open the door while holding a sizable box , only to be greeted by a booming "We're closed". Closed? Door unlocked, all lights on. As I left, another customer opened the door to be greeted by "We're Closed!!!". "But I was here just a while ago" she protested and was then invited in. Sheesh. I have consumer choice and you do too! read more

Reliable, fast, professional & courteous. Can't ask for anything more in a small town.

Purchased an item through an auction house and they took care of the packaging and shipping of the item. Fantastic job with packing and shipping it to me in a timely manner. read more

Tom, sounds to me like you took something that didn't belong to you. Maybe it was on the counter and maybe it was of small value, but it wasn't yours and it wasn't yours for the taking. Was it labeled "Complimentary Tape for Use by Customers". No, it wasn't. Would you reach into the kitchen of a restaurant and take 2 french fries because they were within reach and of de minimis value. No, you wouldn't. Ive been in this store many many times. The service is fine. It's a UPS store people... not a Porsche dealership. Have some perspective. They are speedy and courteous. That's all you need from a local UPS store. Rating=5! read more

This UPS store rapidly picked up, wrapped, and delivered two items I won at an online auction so that I would get them before I left on a trip. The items were very well packed and arrived in perfect condition; the service was at a very good price. Communication was great. I would highly recommend them. read more

I walked in here just having to return two packages and the kid (yes a teen) just looked at me like he was high. And one of his buddies says were closed but i just ignored it because it was way before closing time. The kid didnt tell me anything so i gave him the return label and put my package on the scale because he clearly wasn't capable of his job. We all have bad days but everytime i go here no one wants to help. I dont know what goes on but clearly needs some leadership here. Avoid if possible. read more

I just read a review by someone who got caught shoplifting at the UPS store. They rated it one star and that negative rating will "stick" to this business forever. This store is located in Briarcliff Manor and this town is populated by often entitled upper middle class people. A pretty tough and unforgiving crowd. Anyway, as far as my experience goes with these guys, they have been friendly, cordial and professional even though I usually just drop off stuff that has been pre-labeled and they don't make a lot on it I'm sure. As a business owner myself, I make sure to buy something when I go in there just to throw them a bone and perhaps help keep the lights on so the convenience of this service and location keeps keeping on... read more

One star is one star too many for THIS FRANCHISE. Sat on my package, resulting in a week's delay in delivery. Attitude at store was "go f**k yourself, "I sold the place anyway". I will never use UPS again. FEDEX all the way. Coincidentally, my package never actually arrived after I posted my comment. I must have really hit a nerve when I told the proprietor how incompetent he is. Ha! Good thing it was nothing I couldn't easily replace read more

I bought a fairly large oil painting with an elaborate and delicate frame on an internet art auction. I contracted with UPS store 5527 to take possession of the item for me from the auction house, wrap and sent the painting to me MA to Las Vegas, NV. They did good job at this. It could have been a real headache had they not. Anyway, the package arrived in a timely manner in perfect condition. The protective packaging they did was impressive. The bill was not cheap, but, I felt, reasonable for the service provided. TJH read more

After using there services for about a year now,I can honestly say the staff has been consistently friendly and helpful. Both shipping and receiving packages from this location has been a breeze. When receiving a package I am notified by Email right away.the fact that they are open until 6:30pm on weekdays helps too. read more

Frank and his team are professional, responsive, friendly, and pack items well. I've been a customer for several years, and use them exclusively to ship purchased items from a local auction house. read more

Located at 72 N. State Rd in Briarcliff, this UPS is owned by a great guy named Reza. His staff are sweet and helpful as well. They are Justin and Kirk. After being abused so badly by the Croton-on -Hudson UPS store at 420 South Riverside Ave in Croton on Hudson (see my review for them) , it was a great pleasure to deal with people who not only do not hate customers on sight, but will happily help anyone with the service that UPS provide. Each store is owned a different person. I was so grateful to be able to get my work done and not get scolded, yelled, at, or belittled. Please see my review of UPS in Croton at 420 South Riverside Ave so you can spare yourself some heartache. read more