Place is complete trash. I dropped off a phone for trade-in return to my provider with a provider generated return label. All they had to do was get the package back to the provider but they 'lost' the phone. If you look at other reviews, mine wasn't the first phone 'lost'. This created a HUGE headache with my provider as the reversed the discount and I had to fight between UPS and the provider to get it back. Against my better judgement, came back to drop off an Amazon return and guess what? LOST. When I called in to try and track the package, I got a "what do you want me to do about it?" Attitude. Rude, unapologetic, unprofessional and all in all worthless. I will never come back to this UPS store and I highly recommend you avoid it like the plague. read more

This is a follow up of my visit that I got! I got an automatic message from the Customer Service dept to email them and that made me look back at the other reviews for this store and realized that others got it also as there have been the majority of customers like me with similar bad experiences over the years..... so my question is what has been done so far?? Why would I waste my time even responding to that!! read more

Charging for tape is so greedy It cost .01$ for a yard of tape The only ups I've been where they wanted to charge for tape read more

Slow as heck, and the main reason I absolutely HATE when sellers use UPS prepaid returns; it's a great delivery company, but this storefront location is ABSURD. There are 10 people on line and the 2 guys working are just incapable of anything over a snail's pace... and, wow, they've got stacks and piles of parcels they haven't cleared. read more

The worst UPS store I have been to. They are very selective about what to accept in terms of returning produce for shipping from this store. The owner tells you, I don't make money returning this package. Very unprofessional and rude. read more

I went to Nutrishop and I had ups packages to drop off and had no idea there was one right there. Score! No line, guy scanned my packages, gave me my receipt, and I was on my merry way in less than a minute. No complaints! read more

The UPS Store - Outside - Shipping Centers Near Me - Boca Raton, Florida

I'd give this store zero stores if possible. I needed to print a black and white label on one piece of paper and they wanted to charge me $6 to do that. What an absolute rip off. The employee was also rude when I acted surprised at such a ridiculous price for such a simple job. Crazy. Won't come here again! read more

WORST EXPERIENCE EVER!!!!! If you read the other reviews it's all about the same guy! My letter was never sent and I know this was done on purpose by this guy! He gave me an attitude from the start and I know he did this! First he wanted to charge me $25 to send a letter to the city of boca! Which I have never been charged that much! I sent a letter all the time to the city and it's always $9 then my letter never got sent ! I had to go pick it up after 2 weeks of complaining ! read more

If I could give this place 0 stars I would! I paid for over night shipping it didn't get delivered till a week later, I gave them the benefit of the doubt because sometimes packages get delayed. Since I had paid for the most expensive shipping the guy told me I have a guaranteed refund and it should come in the mail in a week... been a month never came! I try to contact UPS support they are no help either! Will never be doing business here again I would rather go to the post office then deal with them read more

I would give 0 stars if I could. So incredibly rude it's disgusting. If i wasn't in a rush to ship packages i would have listened to the reviews on Yelp saying to avoid at all costs. The Indian guy working is so stupid it would be funny if It wasn't so frustrating. He adds 1-2 inches to every side of the package to make the price increase. Quoted a price $25 higher than UPS itself. Screams at customers, very short temper, disgusting person overall. Has no clue about customer service and is probably the sole reason this location has very poor reviews. Also - in order to tape your package closed you have to buy the tape yourself, never heard of that one before. UPS should probably shut down this location before this employee punches a customer and makes headlines. read more

Dropped off a return package. They scanned into the system and then the package was lost for weeks. Return somehow ended up back at my home not at the place it was being sent to. read more

UPS is overpriced, but that's besides the point. This specific UPS hires the rudest, most nonchalant people. The lady at the front desk seemed annoyed when I asked for help. I'm sorry but as a customer service worker, that's not the attitude to have. Oh and she didn't help me with the copy machine and I was clearly confused. Just no. read more

Had a bad experience in the store but came back because i needed something printed. I went in to print something that i had ordered the night before. Came in was told the printer was broken. Okay that's fine, I asked for a refund and the guy rolled his eyes and said "want it in black adn white?" I ordered for fed ex purely for the color i said no he said to and said to "do refund online". I said that wasn't an option and He said Ok i'll call someone. I got ignored for 20 minutes in the store. Even after I could hear he got off the phone. He was annoyed the whole time. He then comes out and says no luck. Meaning I was supposed to just not get the $14 I had spent on nothing. A new worker comes to me outside while i'm eating 40 mins later (he was on break) and goes" We found your receipt if you go now you can get a refund. We would've called but didn't want to bother you." I head there and the indian guy goes no we don't where did that stupid guy put it. Proceeds to hand me the change in cash. If i wasn't eating where the worker had went on break I would've never gotten my money back. Don't waste your time here. There is 0 true customer service. I work in customer service and the number one rule is to cooperate with customers and be nice to them. Didn't see either of that shown. read more

To bad you can't give this place 0 stars!!! I have been dealing with UPS stores for 20 years, this franchise should be taken over by an honest operator!!! UPS where are you get this lier and Scamer out he is ruining your reputation! read more

Absolutely the most RUDE, unfriendly front desk person/manager I have ever encountered at a UPS store location! This store deserves ZERO stars if this is who they choose to have in charge! Tall guy, in his late 20's, with a slight, closely shaved light brown beard, this guy has ZERO customer service skills not to mention, never smiled once or gave a friendly welcome, he just looked annoyed the whole time I was in the store! I was trying to get a label printed out for an Amazon return, had an issue with 1 of 3 labels (for 3 large carpets) I asked about their internet, he told me there was no access for customers and told me to step outside, completely unhelpful. Once I had the 3rd label sent to me from Amazon, I came back in. He never tried to help lift the very heavy carpet for me, and acted like I had put him out somehow because I was taking up their time with the label issue! I was so upset with his poor attitude, I told him he could try to be friendlier to his customers, and he actually told me "you're not doing me any favors, its a return, were helping you!" Unbelievable! There are THREE UPS stores in this area, this will be the last time I bring my business to the Boca UPS Store in the Mission Bay Plaza! read more

DO NOT GO TO THIS UPS STORE!!!! THEY ARE THIEVES! ZERO STARS. I wish I read these reviews before going there. They knew the value of my package and stole it. They created a label and then nothing. Tons of reviews like this. They are SCAMMERS. DO NOT GO HERE. read more

I swear this place is a complete scam. I do not trust these guys that run this store. $480 for a small PO BOX that includes packages received (they added a separate fee for incoming packages btw) and then- if you want to be notified by text when a package arrives, it's an extra $5/month? I received all of this for less than $200 in California. Why the separate fees for everything? They are also not apologetic at all- they were rude- laughed and said this is how it is. I added that I would call corporate to make sure this is accurate, and he brushed me off saying they have nothing to do with corporate- calling won't get me anything. I love Florida, but this isn't the first time I feel like I've been ripped off. I wish people could be trustworthy and feel like I'm being taken care of as a customer. I hope you have better luck than I have! read more

Music with FBombs blaring on a Monday morning. Not very professional. The employee was friendly enough and it opened on time, so that's a good thing! read more

Unfortunately this is the closest UPS store to my home and I use it often. I am now to the point where I am looking for telephone numbers and emails to the owners and supervisors of this location . The guys they have working here are extremely unprofessional and rude . They are also over priced . They have charged me $5.00 to print out a paper I sent via email . read more

I went to ship an item, approximately 20lbs, they wanted $330.00 to send it. It was so unbelievable that I had to laugh. The customer service guys went as far to tell me that it's a large box and we have to pay for the unused space. So UPS now charges for air in your box if you weren't aware. Go to the post office, at least they still ship by weight. read more

I used this service back in December for an overnight letter. Horrendous. My letter came back a day later than it was suppose to. I had to go to the ups office to pick up after being told it was there. They said they attempted to deliver letter but the address was submitted wrong and no attempt at a phone call from no one!!! I went back to speak to owner about a refund. He submitted it. Never heard back after a month. Went back again. He stated it takes time. He submitted again. It is now April and have not heard a thing!!! Not an apology from anyone. Do not offer services you can not accomplish completely. Stick to being a copy machine service store since you can't have overnight services completed in a timely manner!!Stay away!! read more

Absolutely the worse UPS store I've been to. A guy working there was on person call yelling at his mother. Unprofessional. Yet, he didn't wear a mask and another employee there. I didn't have a box and he wanted to charge $9. A joke. You can walk into moving company place or Any store and buy it cheaper. No thanks. Luckily I found a box in my car. To take it he charged $1 and he didn't even tape it in front of me. That doesn't gain any trust in first time visitors. I was in rush and still paid $1. I go to main UPS store on the 2nd in Deerfield and never did they charge or be unprofessional. Someone should report this place for not wearing a mask as city ordinance. read more

Over the past 7 years, every time I have needed their services they have been very helpful for packages (sending/receiving), passport photos, and for notary services. Excellent! read more

Great place to go to ship stuff. The staff are very friendly knowledgeable and helpful. I let them repack a set of china that I was sending up north and they did a super job - not one piece chipped or broke! They even honored a coupon from another store and gave me another discount on top of that! Two thumbs up! read more

I will never use UPS Store 0488 again! Besides opting to work first with another customer who came in after me, I was charged $10 for a 1 minute Notary - price quoted to me AFTER Notary was complete. BEWARE! Go to your bank instead where it is free! I feel swindled. read more

AVOID this horrible store. The owners seem to purposely turn customers away and perpetuate racism and hostility. We brought 2 lamps to ship, and we already spent $25 on a box from this place. We packed ourselves and Phil's wife said she would not ship it without her repacking it, and then charged an extra $100 for nothing. No explanation or justification. We moved many times in our lives and know how to pack fragile items. We came to the store with the items already packed in the box that we purchased from them in the first place. Upon arrival, lamps were broken and unusable. When we went to speak to the store, they called us liars, used phrases like "you people" and then said that they never packed it for us. Blatant disrespect. The charges totaled over $200 and when we questioned them, they denied ever doing packing or requesting the packing. In all my years of moving and shipping, I've never encountered such disgusting conduct. We opened an investigation with UPS corporate. I will avoid Future UPS stores if this is how they conduct business. Thank you USPS and FeDEx for welcoming us. read more

I have used this store 3 times now and every time the owners, not employees are incredibly rude. They charge fees not posted and make rude and offensive statements. Do not use unless you have no alternatives. read more

Very disappointed in this store. The girl that helped me told me my package would take 7 days to arrive at its destination. A couple of days later I went to track the package on-line and it read that the arrival date was 20 days! When I called the Mission Bay UPS store all I got was an answering machine to leave a message and an associate would return my call. Well, it's been almost 2 weeks now and NO associate has returned my call. Not a good way to get customer recommendations!!! I don't do strike 3's when it comes to paying a business for a service. read more

Convenient and reliable. Pricing for packing is a bit much but when i shipped fragile shipments i dont want people to careless, so you get what you pay for. All of my items arrived in one piece. Overall friendly staff. read more

Never will I use UPS again. Phil, the owner of the UPS (store #0488 at Mission Bay Plaza) in Boca Raton, Florida is a liar & con-artist who only cares about his store's ratings & taking customer's money. 7/16/15 I shipped a large box by UPS from Florida to Arizona. I bought extra insurance on the package and asked several questions regarding the shipping process to make sure my package arrived safely. Phil, the store owner, helped me bring in the box from my car and provided extra tape on the box and wrote "Fragile". Accepting the package he told me "everything was good" so I left feeling secure I had Phil's word. 7/23/15 I received a notice that my package was damaged and they discarded some of the merchandise. I immediately ran over to the UPS store and Liana from the store called UPS. She told me I will be receiving the insurance plus the delivery fee. 7/27/15 I went back to the store. They said my claim was denied because I packed the merchandise myself and I did not pack it right. Despite initially being told "everything was good" & being confirmed to get a full refund by UPS they went back on their word. I said to Phil "Your store accepted the package and said it was fine". He told me UPS is not responsible for how they treat the package during delivery. When I asked him for proof & pictures that it was not packed right he said there were none. After leaving UPS being scammed I sent a certified letter to the CEO of UPS, David Abney, only to never receive a response. I left several messages to the head office. No response. I put in a complaint with the Better Business Bureau. UPS did not respond back to them right away and they had to send out the complaint again. They finally responded that I needed to go back to the store (#0488) and work it out with them. The owner, Phil, said he will not help me because "It will downgrade his store and his ratings will go down with UPS". I was blown away at what he just said. An individual like this cannot be trusted and the company is just as guilty. They will accept your merchandise, your money, provide empty promises, and tell you exactly what you want to hear. Once anything in transit goes wrong though they will immediately point the blame to you and claim no responsibility. They offer you no proof or apology how/why your package was destroyed and even have the nerve to take your extra insurance knowing they will not reimburse you when something goes wrong. It is very clear that UPS does not care about their customers or reputation. What is more amazing is how they get away with it. read more