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    The UPS Store

    3.8 (48 reviews)
    Closed 9:30 am - 5:00 pm
    Updated 2 months ago

    Services - The UPS Store

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    Liza M.

    You can come to this store as long as you don't get the lady with the short blond hair and glasses with an attitude that was there this am. I was doing an Amazon return, which I have done a gazillion times. The woman stated that I had to purchase a box to return my item when the Amazon return clearly stated UPS will pack and ship and label your items at no cost. The item is in the manufacturers box but not a "shipping" box and she refused to pack it even though the label stated they need to pack it. I'm off to the much friendlier store on Hillsboro. UPDATE: went to the store on Hillsboro and the amazing Aamir (review for his store to follow). Not only very kindly, without attitude and without being condescending and try to "educate" me - gave me a polyphmane bag and reprinted the label and let me know that because they had already scanned the package at this store, that I would have to come back to this store to drop it off. At this point, my less than courteous store opener that I dealt with previously had left the store - according to the person that received my package. Won't be coming back here. Wasted morning.

    UPS has been around forever. It is quality.
    Dominick S.

    I visited January 28. My need was slight, as all I had to do was drop off a box. The associate who serviced me said next time to tape it myself. I found that a little strange, but I supposed they do not want to be held liable if something is missing. He was friendly about it. The associates seemed chipper & all generally appeared to want to be there. This should be a given, but I went into other UPS stores before and it was not like that and I know how it feels to be a working class fellow. I was a little surprised it was crowded on a Tuesday @ about 3P, but I was in an out. I am stunned said stores stay in business, but clearly people still have the need. It is a fine establishment.

    David "the manager" who tried to charge me for an extra box when i already had a box and only need it to be labeled and taped.

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    19 days ago

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    2 months ago

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    19 days ago

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    28 days ago

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    2 years ago

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    6 months ago

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    4 months ago

    Absolutely wonderful service. Thank you, David. Clean environment. Everyone helpful.

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    1 year ago

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    8 months ago

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    1 year ago

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    9 months ago

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    2 years ago

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    2 years ago

    Incredible, fast and kind service. I will definitely come back especially for easy Amazon drop offs.

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    3 years ago

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    7 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    7 years ago

    GREAT CUST SERV kind, curtious Service great services also plus very good location parking etc

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    5 years ago

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    5 years ago

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    7 years ago

    Irene and Jean are amazing!! Super amazing old school customer service. Only UPS store I will use.

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    7 years ago

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    14 years ago

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I asked Ilene if she was the owner of the store because her customer service skills are off the charts.

    Mentioned in 4 reviews

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    The UPS Store

    The UPS Store

    4.3
    (13 reviews)

    I needed to return certain items to Amazon and Shenay (not sure of spelling) worked on it for a…read morelong time and got it right after a warm greeting and a smile all the time as she focused on the returns. Gene also was present and he and Shenay helped soothe the stress I was feeling with their levity during the entire exchange. Their customer service was extraordinary during a time where it is severely lacking in another UPS store in the area and numerous customer relation businesses. Everything was taken care of, and I walked out reassured that because of Shenay's professionalism it will get to Amazon, and my returns and refunds will be taken care of. Thank you, Shenay and Gene, and in closing I highly recommend doing all your business with them and this store as I will if needed in the future. UPS Deerfield Mall.

    The hires at this store, in my opinion, may be DEI or Visa program hires; for example, H1-B1 visa…read morehires. This is unacceptable and immoral. To add, UPS has a history of using visa program hires. When this store first opened, they ran a promotion asking that customers give them 5 stars on google reviews. This is why this store is so highly rated on google reviews. While the customer service now is acceptable, when the store first opened it was not. Although I don't like the fact that the USPS uses my tax payer money to operate, the idea of DEI or visa program hires at this UPS store makes me reluctant to spend my money there.

    The UPS Store - copyshops - Updated August 2026

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