The employees here have always been so helpful and patient, even when I come in needing a weird shaped box. They took their time to help get it shipped properly I love this ups store read more

Since the change in ownership, there haven't been any new reviews--perhaps because the employees no longer wear name badges, which makes it hard to know who's providing your service. Paul, who stayed on from the previous owner, is consistently kind, professional, and noticeably the only one wearing a name tag. I often see three men and a woman working there at different times, but I don't know who they are. Maybe things have gotten busier, making it harder to give customers the same attention as before. More likely, though, there's simply no owner on site anymore. This used to be my go-to spot, a notch above the others. Now, it's just average. I don't make a special effort to patronize there anymore. read more

I love this UPS store. They are so kind and helpful. Even if there is a long line they are friendly and respectful, treating each customer with respect and patience when it is their turn, but will also acknowledge those in line that they will be with them soon. I love coming here (never thought I'd say that about a package center). read more

I walked in with 6 boxes and Kyle was bright and ready to go I was in and out of the store within 10 mins and all of my packages were going to different places and Ken was of big assistance as well! Super quick, very friendly, I love UPS but I will make sure to make this my home store because of them! read more

I had a bad experience at this ups store over 2 years ago. Wow...have things changed. I've been in multiple times the last year or so and they are excellent, courteous and helpful. I can't recommend them enough. They have completely overwhelmed me with great service. read more

I go out of my way to go to this specific store because of the lovely people who work there. Genuinely some of the best staff and customer service of any establishment. A kind and wholesome father-son duo that will brighten your day! read more

We love this ups store. We've been coming here for years and constantly receive great service from friendly staff. Thank you for all that you do read more

SERVICE: This location has poor experience. The wait is long and their staff takes forever to even just drop off packages. Every time I drop off a package and do not ask for a receipt it's never scanned and mysteriously disappears. WARNING: Ask for a receipt for any drop offs. I do not recommend this place for anything. Even to tape a package they charge for this. Every other UPS offers this for free without any issue. read more

Incompetent and dishonest owner. I called day before to confirm no problem shipping something, said ok. Dropped off next day and then accused me of shipping something I was not shipping. Then he refused to ship it. Had to return to UPS store in middle of work day and take to Fedex. Fedex shipped it no problem. Avoid this place like the plague. read more

Useless Parcel Service Store. I came to drop off a return at this Toco Hills UPS Store. The experience was already looking bleak since I had to wait 15 minutes to even reach the counter. It was not helpful that there was only one staffer present. I overhead two women behind me murmur about how usually there are two people working. Then I overhead the couple in front of me point out how shredding is $1/pound at other UPS Stores, and here it's $2/pound. Hmm. I didn't attach my label to the taped-up box, but the other stores I've been to have been happy to slide it into one of their sticky pouches. Not this store. The man told me it would be $1 to pack up this return. I replied that I had already sealed up the box, and I mentioned that this isn't the norm at other UPS Stores. He informed me that this store is individually owned, and they don't make money off returns. I said I'd be going elsewhere. As a control, I went to a different UPS Store today, where an associate (three staffers were helping customers) didn't blink an eye at accepting my package and affixed the label to the box, all for $0. At home, I promptly shot off a message to Major Internet Retailer since I'm sure that they would be interested to find out that their free returns would not be free for some. And it's not just this Toco Hills location, but most UPS Stores are closed on Sundays which is kind of annoying. The only upside to this location was plentiful parking. Go to another UPS Store, not this one! read more

Friendly, efficient, and great service. I came into the store to mail gifts for a friend's wedding that is now family only due to COVID-19. Grateful for the quick shipping options to get the gifts there on time and for the fast service. read more

This is my go-to place when I need to ship things. Looks like the older, poor reviews were because of the old owners. It was taken over by Kenneth Burke.. and the whole family is involved. You can tell that they always strive to be thorough and provide great customer service. read more

Poor customer service. Dropped off a return, my package needed to be sealed with 5 inches of tape, the employee seals it then proceeds to tell me that it costs $1 for the tape... I've spent plenty of money here over the years and to be told it's $1 for 5 inches of tape after the fact is poor customer service. I won't be back. read more

I appreciate the time and personal attention it gives to each customer. I have visited several times and always, the employees including the Owner and CEO, who also service customers are professional, friendly, courteous and kind. The facility is small with a small staff; at times there is a line, for excellent service, I'm willing to wait. read more

Went here to print off a hard drive but had to use the computer since their copier is an antique. They didn't tell me that I would be charged for that so I paid $2.59 for two color copies! And one was a misprint because the computer is so old that it couldn't support the file I had. Super disappointed in their customer service. read more

Don't bother. They're closed today or something. Just some guy in there listening to the football game on his phone. Come back Monday.

The people at this UPS store are SO friendly. I think it every time I go in, but today we had a funny conversation that left me thinking "wow, they are truly nice and friendly people." Very clean inside, great staff, and easy parking in the Toco Hills shopping center. I make it a point to use this location anytime I have shipping needs. read more

I live close by but would drive past other stores to go here! Fast, friendly, and polite service by Ken. And the store is always clean!

Nicest operators, transactions handled efficiently! Loong line on a cold, windy day, and the gentleman managing the line is doing so with humor, understanding, and politeness. read more

Great store. Very good employees and owner. I've been here more than 30 times and never waited more than 3 or 4 minutes. Very courteous people, no problem ever. read more

I'm still waiting for UPS to reimburse me for a big ticket item damaged during shipping.

I was shopping in the area and needed to return a Amazon item. I had my label & box, my wife took the box in the store. She returned back and asked me did I have a dollar. I asked her for what, she said to pay to tape the box. I said what, she said he told me it will be 1 dollar to tape the box. At this point I was irate because I drop items off on a weekly basis at UPS stores and never have I been charged to tape a box. Secondly, I have been to this location before to drop items and never have I paid to have the box taped. I will never ever visit this location again. If Stan is the owner/operator at this location, his customer service is terrible. Stan made the comment I pay for everything here, so if that is true, signs should be posted for the fees of everything you charge. In most cases, owners/operators would have said, I normally charge to tape the box, but as a courteous and because you weren't aware, I'll waive the fee this time. read more

Wonderful service. The employees are extremely pleasant and helpful. I didn't have to wait at all. They were attentive and I was in and out within five minutes! read more

Appreciate the excellent, courteous & attentive service from Ella & team with my mail. Grateful to have this service!

Staff has always been nice and friendly. Once, during the holidays, I had their hours confused. I showed 15 mins after closing time and the lady running the store opened the gate to help me. That's great customer service. read more

RUDE customer service. The young employee who was supposed to provide me with customer service kept looking at his phone instead of focusing on my service. Maybe it's his age. Maybe it's how he was raised. However, I was clearly an interruption in his "phone time" and his manner let me know that he wanted to be elsewhere. Next time, I'll go to FedEx. Won't EVER go back to this location. read more