I didn't have to wait too long before I was served at the register. I brought in an awkward shaped rainstick and nicely bagged up hammock to mail to our friends who paid us a visit last summer. The rainstick was so weird that I decided to let UPS handle the packaging on this one. They were thorough in ensuring the name and address was spelled correctly. Left the items with them, got my tracking number, and I was out! Final vote: I'd return read more

These are always bad but this one is particularly awful. Wait wait wait...staff couldn't care less. The "boss" does notary services but really can't be bothered read more

Every time I go inside someone or something had died in the the restroom place always stinks

You wanted to charge me over $100 to post a $9 boomerang The USPS did it for $11. You suck

This business is destined to fail. Long waits in line only to find out shredding bins are full, services out of order, can't help, etc. Staples is a friendly and efficient alternative. read more

We bought a package off Amazon and had them ship it to our local UPS store for pickup, which is an option provided by Amazon and UPS. The package arrived on a Friday and I went to the store where I was told by Colton, the store manager, that it was a misscan and to check back the next day. Come to find out, Colton simply rejected the package a total of 3 different times with ambiguous reasons that the actual UPS company didn't understand. I have all the documentation to prove it from UPS. Basically this guy didn't want to do his job and got our package shipped back to the supplier costing us $150 by losing the prime deal we had purchased it with. While in the store Colton offered no help, got defensive, and lied about his actions. Unacceptable laziness and incompetence. ZERO stars. Don't use. In reply to your reply below. Colton tried changing the delivery to CVS for unknown reasons and did in fact reject the delivery on 3 separate occasion causing UPS to ship it back to the sender today. I have all the documentation from UPS for each delivery attempt that was rejected. read more

This was my first visit in this store. I needed to make few copies and I stoped there. I was greeted as soon as I walked in and was able to make my copies. Staff were so friendly and helpful. I haven't had this level of service in other UPS store locations. Thank you for showing what customer service is all about. I was there Saturday mid day. I highly recommend this location. read more

Super long line due to staff doesn't know what they are doing. The lady/staff had to fax my documents 3 times due to she kept faxing it to my cell phone instead of the fax number. I went back the next day to see if she could try faxing the documents to the fax number and she was going to charge me again. The staff is very rude. I ended up leaving this UPS location without my documents faxed to my doc office. Very frustrating. I do not recommend this location 13170 Central Ave. SE Ste B Albuquerque NM 87123. Four Hills Shopping Center. read more

We went here today to send back an amazon box and a zappos box....The amazon box no problem...For the zappos return i needed a label( which was on my phone in my email) printed. Every time I have gone into another UPS location I have emailed them my zappos return label and had it printed out for $1.00. Jessica told me "We don't do that. We prefer you use our computer and print it out yourself." I went to one of two computers and spent a maximum of 5 minutes after figuring out how to sign on(with no input from Jessica). My husband and I both saw the sign that said 25cents a minute. I brought the label to the counter. "That's $2.86. " I asked for what??? She said for use of the computer and the copy. I said I have been charged at numerous UPS locations $1.00. Jessica( in a rude manner) said "UPS locations are independently owned and can charge whatever they want". We paid the bill and left. We will not give you our business again. We will spread the word that you charge outrageous prices in a very unfriendly manner. How di you stay in business?????? read more

The UPS Store - outrageous bill from this ups location!!! - Printing Services Near Me - Albuquerque, New Mexico

Service was fast and efficient. The store has all your packaging needs and more. There's greeting cards for you to grab to drop into packages. If you need them to print a prepaid label, you can email it and they will print it up for a couple of bucks. There are mail boxes for rent if you'd like a location that will accept your packages. Good to have in the ABQ! read more

I gave this store several attempts. Incredibly rude and unhelpful staff. If you are interested in having a good day I would not visit this store. read more

I want to let people know that this UPS store charges ridiculous prices to make 8 1/2 x 11 black & white copies. I had emailed them PDF files to copy me one B&W copy for a total of 15 copies. When I arrived the clerk said by bill was $27.84 to copy ( 15 ) 8 1/2 x 11 sheets. When I questioned the cost the clerk said I had 12 digital files and they charge $2.00 per file. Even though each file only contained 1 page it probably only took less than 1 minute to download. She said this was there store policy and didn't care what other UPS stores charge when I said I have used other UPS stores in Albuquerque and Office Max, Depot that only charged me 15 cent a sheet or in this case 15 sheets x .15 = $2.25. I would highly recommend that anyone wanting printing done do not go to this UPS store located in Four Hills Shopping Center. Definitely check out other UPS stores, Office Max Depot and other stores that provide this service. I hate to see other people get ripped off like I did. I probably wouldn't of them " 0 " star if I had that review option. read more

Pretty standard UPS store - mail boxes, packing supplies, copiers, etc. But the bad thing about this place is the staff. Wow. We just wanted to mail a box. But wait! That box has on old FedEx sticker on it (what box does;t have some kind of sticker on it?), so they can't take it. Just peel the sticker off, I say. No, not allowed to do that. No, you have to buy one of UPS's boxes and repack it. That'll be $10, and another $10 in extra shipping because it has to be a slightly bigger box. Seriously? Okay, we'll do that. However, the clerk screwed up and gave us the wrong box, which we had just repacked into. I suggested they just comp the difference since they screwed up. Nope. Here is the right box, go back and re-re-pack. Seriously, wow. If you have to ship UPS, then go to another store, any other store, besides this one. read more

Excellent customer service. Kudos to Deanna and Amythest in working tirelessly to get my important mail forwarded to me.

The store owner Jan is rude and has no clue about how to treat customers. She attempted to charge me $2.50 to seal my prepaid UPS package prior to sending. (4" of tape) I drove 20 miles to the next town (Edgewood) to ship my package instead. They happily taped my package and gave me a receipt to send free!! read more

DO NOT USE THIS STORE. Poor customer service. They make a mistake on the address and expect you to pay to reship. They did not check the address and the box was returned. All I got was excuses as to why not their fault. Best use other location or FedEx. Would give zero stars if possible. read more

Save your money and go to another location! I refuse to pay $2.50 to tape one side of my box. Maybe I'm entitled at this point in my shopping career, but that's trash. At least actually charge a fair price. 400 yards or 1200 feet of tape is $7.66. That's retail!! That's $0.006 hundredths of a penny per foot! Per foot!! I get that every penny counts, but that's not even a penny for a foot of tape. This location is trash, like someone's previous review, nickel and dime shipping. read more

I use this UPS location all the time as they are on my way home and very convenient. They are super friendly, helpful and fast. I don't think I've ever spent more than 3-5 In there at a time minutes start to finish. Love it!! read more

Not sure of employees name but he's on the fat chubby side. He didn't have very nice people skills. I myself work in a customer service related job, so I understand. But this guy had a bad attitude towards us immediately upon entering. 07/29/20. Approx. 1625 hrs. I would recommend ups help him with basic politeness and manners. Just a little bit of class goes a long way. read more

My first experiences with this UPS store 7 years ago was as a private individual who just needed assistance with shipping gifts to friends. The last year my needs changed as I began a small business. They continued to provide all the services I needed with professionalism, knowledge and care. I recommend the store, the owner, Jan, and their staff very highly. Kathy D read more

I have been using this store for the last 12 years and they never fail me. As my business evolved from requiring help with project profile reviews in full color, shipping products, sending frozen green and red chile to a few really special people who helped me develop my business, The UPS Store has been there for me. I give them a strong recommendation, well-deserved for the customer care and service they have shown me. Thank you, tom read more

Where do my reviews end up? I reviewed here as I was being assisted by the owner. Nice little workstations. You could tell a staff person was in training. Fast and good service in a smaller, neighborhood location without the fuss of the bigger stores. read more

The UPS Store - Two cute computer stations. This might become my spot. - Printing Services Near Me - Albuquerque, New Mexico

I will not use this location again they rip you off for shipping. I pay $18 and the assistant manager charged $42 for a package I always send ...small box. She did not return the overcharge. read more

I was at the T Mobile store next door to the UPS Store in Four Hills and left to go to the parking lot and find my friend who have driven me there. I couldn't see the face of my phone because of the sun. So I was moving around to find some shade. A young woman came out of the UPS Store and said "Please move away from our cars." I was surprised but slowly back away cause I didn't know what car she was talking about. I went into the store and asked WHY...What was I doing that caused her to say that. She told me that she thought I was taking pictures of her and the other co-workers license plate. I quickly asked what reason would I have for doing that? I am 70 years old, African American senior citizen trying to read her phone...to call her friend. My phone was at face level because I didn't have my reading glasses on. I just moved to Albuquerque 3 weeks ago...I thought that I was safe from being profiled. Nope....I received no apology...just stares...Yeah, I will not use that store...EVER! read more

This is the only UPS Store that I have issues with ... staff seems to come and go from this store but they all seem to exhibit the same lack of customer service (rude, argumentative and abrupt) and my thought is it all stems from the owner. They will absolutely argue with you about providing a "drop-off package receipt". I went in on Saturday and the man behind the counter started to argue with me when I asked for a "drop-off package receipt" ... he started his canned response of "you should already have the tracking information", when I cut him off and equally abruptly informed him that I did not need a "tracking receipt", but I wanted a "drop-off package receipt" showing that I had indeed dropped the package off at this UPS Store. I insist on this because this store "misplaced" a package I had dropped off a few years back and ironically the store owner asked what proof I had that I had dropped it off. Needless to say, after that experience, I have insisted on "drop-off package receipt". I try to use this location as little as possible, but every now and then I have to drop packages off there, even knowing that it is going to be a hassle every time. Stand your ground and ask for a receipt and if they refuse to provide it or give you a hard time, then report it to UPS Customer Service. It's ridiculous that this behavior has gone on for so long. If it were't for the location of the store, I think they would have been out of business a long time ago. read more

Would give zero if possible!! This place is awful. The people are rude and when I asked for a piece of tape they wanted to charge me $2.15 for it or I had to buy a whole roll!!! Will never go back there. read more

The UPS Store - Don't go here!!!! - Printing Services Near Me - Albuquerque, New Mexico

They should call it the 5 and Dime Shipping Service, because here, one is nickled and dimed to death. I try to support locally owned franchises/businesses as much as possible, but I'll never return to this UPS. The employees and manager hate their job and it comes through in their attitude. As many times as I've been in, one guy has shown a modicum of pleasantness. That's it. I'll be heading to a different UPS from now on. read more

I love this place! Everyone is super nice especially Jessica! Always helpful with what I need to ship or pack! Prices are prices, I mean it's a business they aren't getting their packing supplies for free so it's not like they can give them away for free. Any who it's a great little place with really helpful people. read more

Professional, , competent, capable, friendly, and just good people. I have been working with Jan and here team for over 15 years at this point and wouldn't have it any other way. My mailbox here will be my mailing address forever if I have my way. They have customer service down pat and always get the job done with a smile. read more

I have had the misfortune of having to use this UPS multiple times. Every time I go there, I am treated poorly. It won't change until the owner does. She is nasty, rude and cheap. Charging for everything she can. She could care less about helping you. The employees are afraid of her. Terrible working conditions. If you have to go, bring your own tape! Or they charge you for a roll to use one piece!! read more

Staff is super friendly and polite. I have a mail box here and they always greet me by name.

You don't expect much when it comes to shipping, but let it be known I will never return to this UPS Store even though it's only 2 miles away from my house. Like previous comments, this store will nickel and dime you. You will have to pay extra to have a shipping label printed to put on your box and even had to pay to have a piece of tape for a small box?! Really? I did have a mailbox at this location for my company, but after that experience I closed it down and moved my PO Box elsewhere. Just bad ownership and employee services that start from the top down.. read more

the guy that works there is lazy. i spent $70 for shredding, and he insisted that i feed the paper into the bin. he did not let me know that company policy was i had the choice of letting an employee do that. i had a ton of other things to do, and i wasted 25 mins doing this. horrible location with very lazy, entitled employees. read more

Went there for two prepaid drop offs for amazon return, and a notary that required two witnesses. Now, I've gone to ups before several times for convenience, never had this happen. One drop off went fine, the other needed to be boxed- which I know they'd want to charge a ridiculous amount in the first place, so I declined and said I'd come back with the boxed item boxed again in my own personal box. Then the notaries, I stood there waiting for the other associates to help with the witness signatures that they charge $3 for in addition to each $5 notary stamp. I finally asked, "so if you're slammed for 3 hours straight I would just stand here and wait for witness signatures?" To which the other employee replied "yeah that's why we ask you bring your own witnesses" I was stunned and asked two strangers in line if they'd help me out so I wouldn't have to stay there all day. Needless to say I will never ever use this location. And I will be fair. They were polite however ridiculously incompetent to customer service. I was PAYING for the service that they offer. Is this mind boggling? I will also be writing corporate about this because a franchisee should have to uphold standards required by the parent company. Ps, I used to work for one in Florida and we would have NEVER done this to a paying customer. read more

This is absolutely the best private mailbox store I have used in over 25 + years. The owner and the employees are helpful and friendly. The services provided are top notch. read more