I love doing business at The UPS Store way better than the post office! My last two visits were to send some returns to Amazon. I love that you can do the return online and simply drop it off at The UPS Store without any fuss. Every time I go into this particular branch, even when they are busy, they are still fast and courteous. If you need a post office box, they have it. If you need mailing supplies they have that too, including tubes and special boxes for different items. If you need a birthday card or an anniversary card, they have those too! And of course you can just send regular mail or buy stamps if that's what you need. I have to say the employees at this particular store are very professional and courteous making it a joy to stop in. Parking is also really good. Their prices are market. Do yourself a favor and skip the post office and use The UPS Store on Academy instead. read more

Open on Sunday a one man show for Lawerence on a Sunday near closing time 4:00 pm. He was patient and kind. Poor guy was running the business by himself and was so apologetic. This man should be given a huge bonus and extra time off for all the kindness he showed us on this holiday month of December, Thank you Lawerence!!! read more

Worst customer service ever I would recommend going to FEDEX or even USPS before I would ever go back there. The guy at the counter was super rude at the time I almost went elsewhere to send my package but it was late and it needed to be shipped so I stayed they also made a slight mistake in the shipping address when he entered it I had to contact UPS to change it luckily the package was delivered still but it was clearly the worst delivery experience I have ever had!!! Never again don't waist your money they cost more to ship from then USPS by far...... and FEDEX has better customer service time more updates on tracking your order or shipment..... read more

This place is awesome. They really excel at providing service to customers. The folks working here are knowledgeable and friendly. Great shipping and packing prices. Even with a line out from due to COVID, service is fast. You can also email them documents for printing, which is very helpful if you don't have a printer. As a small business owner myself, I understand the stress of running a small business. I'd like to suggest to the owner. Slow down, you have an awesome staff, allow them to prove their brilliance or you'll lose them. You got to work on hiding your stress, as customers pick up on it. I know you wouldn't want to frequent a business with stress energy all around. read more

I had to get NM treats mailed out to family and decided to skip the Post Office, honestly I was nervous about standing in line inside with lots of people. Problem solved! This location had an awesome set up, they had a roped off line formed outside and only allowed two people inside at a time. Everyone outside was spaced apart and wearing masks. Jasen came out periodically and checked with customers to see if he could expedite their transaction. If you have pre-packed, pre-labeled shipments, he got you scanned and receipt, off you go. Once I was inside, they were super fast and efficient. Jasen was great, so was the whole staff, I highly recommend this location!!! read more

Absolutely excellent customer service, every time I've visited this location. I just dropped off a package today that I was honestly a little stressed out about because it was a return to a company and I wasn't sure if the process was going to be complicated, but they made it SUPER easy, quick and efficient. I was in and out in less than 2 minutes! And everyone there was extremely friendly. I highly recommend this location. Thank you so much! read more

i visited this store today and they such great service all the time thx so much i will keep coming back all the time

I come here regularly & am always so impressed with the staff. Mitch & all his wonderful guys & gals are amazing! Today Hannah helped me & although I haven't been in to the store since spring she actually remembered me & my name in mask & sunglasses. Mitch was helping people go through the line quickly. Very short wait in the holiday COVID lines thanks to him. He was opening the door & picking up the heavy boxes without anyone asking. This is why I love this store. The people. read more

In a decade or more of using the UPS store in the mall at the Northwest corner of Wyoming and Academy, I have always received excellent service. I ship biscochittos, frozen chili, or various NM gifts to friends out East or to the West coast, they have always arrived on time and in good condition. I very much appreciate all the staff there. Sometimes there's a newly that's learning the ropes, but that's all good. I can't recall the names of all the quality people they've had there over the years. Mitch is the one constant. He keeps that show running on schedule. Very high quality service. read more

This UPS store is incredible! Extremely well organized and efficient with hard working, outgoing, and dedicated staff. The absolute best I've ever experienced! Enjoy going here and have always received the assistance I've needed. read more

Don't use this place. Last week I shipped a document and asked for two day delivery. They took my money and said it would arrive by Thursday. It didn't arrive till the week after and resulted in a late charge for me. When I went in the manager said there was a misunderstanding and it had been sent USPS priority mail. (I would have gone to the post office if I had wanted to send USPS). He said even if it had gone FedEx or UPS there would be no guarantee it would have arrived in two days. Manager took no responsibility and said he has "no recourse". Did not even offer regrets or an apology. Pathetic service, just excuses. read more

They do a great job for us. People are great and service is outstanding. Staff remember us and when they are not busy get our packages ready for us when they see us park the car. Mitch, Pakhriti (so?) and Ahmed are great efficient and friendly. read more

Very slow service & the owner kept complaining about his profit margin. It was very much a turn off & unprofessional. No one wants to hear your business woes & guilt tripped when trying to just buy postage stamps & send a ups letter. read more

My favorite place for all of my business mails and personal mail needs. I love the new staff and everyone is very friendly here. I've come to like Albuquerque, nm a lot more because businesses like these makes me happy to do business with them. I come in regularly to pick up mail and packages for my business and they are always ready and know my box number most of the time and also help carry them out. The new remodel is also nice and I come here for all of my shipping and faxing needs as well and they are awesome! Thank you so much for the new staff here made my experience a lot better. read more

The employees are very helpfu and friendly. We've been using this location for eight years now. It's much more convient than the post office. It sometimes may cost a little more but for service they provide is super read more

Convenient location and the staff is fantastic! I've used this location for several years and am always happy with the service. Very knowledgeable and work to make shipping a breeze. read more

Fantastic group of individuals. Been using them for business needs for the last year and they are all fantastic, fast, and responsive.

Great service and great prints! After having some frustrating experiences in printing out some large images, I was very happy with my experience. read more

Great Service!! Use them always. When we did have an issue, we were refunded immediately!!

This UPS Store is "As good as it gets!" From their professionalism and quality service, to their personal and friendly nature, I recommend this UPS Store over any other in town! I have been a customer with them for almost six years and the are truly my "UPS Store Family!!!" Signed - Miss Patty read more