The doctor here is just amazing. She took her time and got…read moremy the exact prescription I needed. I have been going to her for 4 years after my last doctor got me the wrong prescription and caused me headaches because of it. There prices on replacing my lenses was reasonable. Thank you for knowing how to to your job properly.

Thank you, Dr. Wang for my first pair of progressive glasses. I've never needed to wear…read moreprescription glasses in my life up until now that my presbyopia has kicked in.The Shamir Autograph III progressives glasses you prescribed me (fixed18) were so easy to adjust to. I'm able to see the computer so clear again and my eyes are less fatigued at the end of the day because of the Crizal Sapphire HR anti reflective coating which works so perfectly well with the Blue Zero( (blue light protection enhancement) ! I love my new glasses and the care that you always provide for me and for my family! You're amazing!

My son and I just had our first appointments and loved our experience. He has special needs and I…read morewas worried that he would be scared at his first ever appointment but they were so kind and welcoming that he was very comfortable and relaxed. Dr. Peterson is fantastic and has some really cool techniques that I had never experienced AND she is going to turn my favorite designer sunglasses into prescription sunglasses (3 other places told me no). Super excited! Thank you for a wonderful experience, we are loyal customers now:)

I was looking for a new optometrist since moving to north county. I was able to make an appointment…read moretwo months out since the doctor was on vacation. The visit was pleasant and I had all my questions answered. I really enjoyed my visit. When I paid my copay, I thought that it was rather high. I called my insurance (thinking that I should have checked to see if they were in-network, and they were). I called the office to question the discrepancy in the amount and was told that the charge was for the retina imaging. I was not informed of the additional cost. (I have not had to question additional costs at an optometry office before.) I was told that it gives the doctor a better view of the eye. I really liked the doctor and she answered all my questions. She was very thorough. I just wasn't informed of the additional service/cost.

I've been a patient at Scripps Poway Eyecare for more than 15 years and have consistently received…read moreexcellent care. Even after moving to different parts of San Diego County, I continued returning because of the quality of care provided by Dr. Mashouf and the professionalism of the entire team. Recently, my glasses broke while I was playing with my sister's dog, and I stopped by the office hoping for some help. The experience started off a little frustrating, and I didn't feel my concerns were fully understood at first. However, after I asked to speak with a doctor, Savannah stepped in and completely changed the experience. She took the time to listen, looked into the situation, consulted with management, and followed up with me the next day. When my replacement glasses were mistakenly sent to an old address, Savannah went above and beyond by personally driving to the home and leaving her business card in an effort to help recover them. That level of customer service is rare. While the situation itself was frustrating, Savannah's professionalism, persistence, and willingness to help turned it into a positive experience. After more than 15 years as a patient, I can confidently say that Dr. Mashouf and the medical team have earned my trust. No office is perfect, but how a team responds when something goes wrong says a lot about its culture. The care, accountability, and follow-through I received reaffirmed why I've remained a patient here for so many years.

"I cannot speak highly enough about Dr. Orlando Guiang! At 70 years old, I have been going to eye…read moredoctors for over 50 years, and I can honestly say this was the most thorough eye examination of my entire life. Dr. Guiang took the time to meticulously explain the overall health of my eyes and exactly what my prescription means. He even did a final personal check using the manual lenses to ensure my new glasses would provide the absolute best vision fit for me. He is a phenomenal addition to Scripps Poway Eyecare, and I am so grateful for his exceptional care."

This is for today's service. While I still think the majority of the styles are on the more bold…read moreside, what I love about them is truly their customer service. I asked Giovanna to help with an order placement and found that even though they didn't have it in store, she was able to locate the glasses and order the frames for me. One thing to note though is that they don't have your typical lux brands like Chanel, Saint Laurent, or Tiffany&Co., but they do carry a good variety of Celine glasses and other well made brands. 5/5 for the service. It's a no hassle type of boutique optometry.

I recently stopped by this location to have my sunglasses cleaned - & it was a fantastic…read moreexperience. The store-front is very interactive, with loads of options for one & all; the employees are well-versed, on-deck, & ready to provide expertise on any customer inquiries. They removed my lenses from the frame, & gave them a deep clean, in under 10 min. - walked out with my sunglasses looking brand-new! Great glasses, better people, Papa Specs ftw!

The excellent Service, Selection and Location had me hooked…read more Quality !! The Optician is multi-Certified and all 5 of my new glasses were perfect !! From a High Quality frame to new lenses and simple repairs... This is the place to go !! Shop Here !!

The nicest folks. All kind of eye wear but the Best customer service. If parking is full, just go…read moreinto parking structure and a short walk to their place. 5 Star Business. I will always return.

My daughter had an accident at recess during school and came home with a red painful eye. Our…read moreregular eye doc was on vacation and I almost brushed off a visit to an eye doc but it starting becoming painful for her. Did a quick Yelp search on the closest eye doc and made a phone call right away and they were able to get me in same day! We saw Dr Kim Admire. She was just wonderful!! Amazing with kids so kind and patient. She said she had a big laceration on her cornea and administered some drops right away to numb the pain. She spent her time examining her eye with all the fancy equipment and even took photos of the back of her so make sure it wasn't deep. This happened on a Friday and she didn't want the entire weekend to go by without her being seen so she came in on her day off a Saturday just to see her. I couldn't believe her level of care and concern for a first time patient. We just got back from our 3rd visit and she said my daughters eye is all healed! Thank you Dr Admire I wish every doctor was as caring as you!!!

I do not recommend the Neuro Lens they push so hard for you to buy for $900+ (1 pair). They give me…read morea headache and after months I have never gotten used to them like they guaranteed I would.

I had a missing nose bridge pad on a pair of Oakley sunglasses…read more These guys are the best in repairs and customer service. They not only replaced the piece, they tightened the frames and cleaned my lenses! While I was in the store they were super nice with everyone and I will be getting all my Rx frames and lenses here as they have the largest selection of frames. Great guys and great service. Thanks!

They took good care of me. Needed new set of frames and lenses quickly and Al was able to…read moreaccommodate and give me a good price.

Very laid back sales approach. Plenty of cool frames. Owner fixed my two pair just this morning and…read morenow I'm back in business. Highly recommend.

First I should say Dr. Coleman is 5 star. I would recommend her to everyone who needs an…read moreOptometrist. That said, the company that runs the practice is questionable. I have serious concerns about how they maintain patient information; its a borderline HIPAA violation. They require numerous forms be filled out, many duplicative; and you might consider having an Attorney review them before signing them and waiving so many of your rights. Despite filling out the forms online before the visit, the practice still requires you to sign more forms when you arrive and it seems the staff there has no way to retrieve them. So basically, your private information is out there somewhere unknown, and you have no idea how it is being used and who really has access to it. You should realize, EyeLux is a big corporation. Because of her outstanding service to her patients, I suggested to her that she seek another practice, or that she open her own office, rather than work for a company that requires you to waive your rights as a patient, asks repetitive questions, and doesn't appear to have any answers as to where your private information resides. That is why I suggest you avoid EyeLux.

Walked by here the other day, had a pair of shades I was wearing that were a tad too loose. Denise…read more(I believe her name was) was so SO sweet. She fixed the fit on my shades for free and was so kind and helpful. Next time I'm looking for shades I want to come here. I was so impressed. Thank you!

The collections, variety of styles and colors on this optical store is incredible. More than my…read morefriend and I expected. She was looking for a particular brand and they carry it but she ended not liking the frames she tried out. I tried so many and have a couple in mind for when I do my yearly renewal. Hopefully they will still have them...otherwise I know that most probably their next collection would be a great. Cool decor all over, very nice customer service too.

**Very poor customer service:**…read more I had a very disappointing experience with the front desk team at Spotlight Optometry. What makes the situation especially frustrating is that they performed my eye exam knowing that I had already purchased an expensive pair of frames from another vendor and intended to have the lenses made through them. At no point during that process was I told that they would later require me to sign a waiver releasing them from responsibility if the frames were lost or damaged. The lenses themselves were inexpensive compared with the frames, which cost close to $1,000. It was therefore completely reasonable for me to want some reassurance that my property would be handled carefully and that the business would stand behind its work if something went wrong. Instead, I was told that they would only take responsibility for the lenses and not the frames, while still expecting me to hand over the frames and assume all of the risk. What was most disappointing was the indifference with which the situation was handled. By the time this issue came up, I had already invested significant time completing the exam and trying to move forward with the order. When I asked what they recommended to resolve the situation, their solution was essentially that I should purchase a new pair of frames from them instead. That response felt less like an attempt to solve a customer-service problem and more like an effort to turn the problem into another sale. I understand that optical shops may have policies regarding customer-supplied frames. The issue is not simply that such a policy exists. The issue is that it should have been clearly disclosed before I spent my time completing an exam and attempting to place an order, particularly when they already knew I intended to use outside frames. The entire experience was unnecessarily frustrating, poorly communicated, and dismissive. I left with hours of wasted time and very little confidence in the front desk team's judgment or commitment to customer service.

I've been coming for three years and I have a great experience every time with Dr. Chain. She is a…read morewonderful doctor; she's devoted to her patients and provides quality care. She makes seeing the doctor easy, seamless, and often fun in conversation, I will be coming back! :)