On August 16th, 2015, on my way out of Houston I decided to stop at this store to grab a few pair of khaki shorts for my child to go back to school. The store was busy with lots of people. However, I quickly grabbed my items and went to get in line. I noticed that there were four registers that were all open. I got the second line closest to the exit back into the mall. There were two other customers ahead of me. I then noticed that there were also two customers in the line at the first register, but the first customer in that line was already getting their receipt and leaving. I got out of the line at the second register and got in line behind the two women that were next i the first line. Then, a third lady walked up in front of me wi the additional items. I asked her if they were together, she said yes. Then when Yellma, started ringing up the items that the lady who had cut in front of me had, she told Yellma that her items were separate. I expressed to Yellma that I should be next because she indeed had cut in front of me. Yellma started looking confused and asking her managers what to do. Then the cutter told Yellma she had got out of line with her family but they are together. She even said she didn't want the items anymore. Surprisingly, the managers could only say, "I'm sorry". Some other family member said she would pay for the items and Yellma proceeded to ring them up, disregarding everyone else who had waited their turn in line. Both of the managers, Tracy Garcia and Max, smiled and laughed as I described the blatant disregard for customer service that I had experienced. Needless to say I am not a satisfied or happy customer. I will be reporting this company to the BBB and every other social media or website that they are affiliated with. When I asked to speak with Tracy or Max's superior they claimed there was none. 10 minutes later when I called the store trying to get some kind of apology for the discrimination and prejudice I experienced Max and Tracy laughed again and put Paul, the supervisor on the phone. He said he would speak to Yellma, Tracy and Max, and that he was sorry. I still feel like this was wrong and that everyone should know since it was a joke and funny to the employees. read more
