Young's Lodi Ace Hardware is one of those places you go in for one simple thing and somehow walk…read moreout with way more than you planned. I went in just to make copies of keys, because they're honestly the best place in town for that. The gentleman who helped me was really helpful, personable, and easy to talk to. Quick, easy, and done right. Of course, I never leave with just keys. This Ace always gets me. The pies are amazing, the candy stash is dangerous, and the gardening gloves deserve a shoutout. The value and selection are worth it. They have the best glove variety, especially if you have smaller hands, which is not easy to find. I always grab the cinnamon bears, and somehow they instantly stick to my hips the minute I walk out the door. Worth it every time. I also love their rewards program. The discounts add up, and it's always a nice little surprise at checkout. And yes, I love their wall of shame. It cracks me up every time. If you steal from them, you might end up on the wall. Simple solution: don't steal. It's not okay, and I respect a local business that looks out for itself and its employees. The staff are consistently friendly and helpful, the store is packed with useful and fun finds, and it still feels like a true neighborhood hardware store. Young's Lodi Ace is one of my favorite places to shop, and I'll keep coming back.

Complaint against Ace Hardware in Lodi, not honoring DeWalt's "30 day return policy…read more I purchased the DeWalt Yard Kit, which included a weed eater, blower, and hedge trimmer on Sunday, March 22, at 3:22 pm. Nick help us and he pointed to the De Walt items that were included in the kit. We said OK. Nick handed us the Hedge trimmer from the glass case without a box, instructions, and walked us to the register to order the other two items since they were not in the store and needed to be ordered. He then told us we could take the hedge trimmer and they would call us Tuesday 3/24. My friend picked them up Tuesday and after using the equipment to check out how they worked, he called me and said that we were going to return them because they would not cut nor did it have sufficient power, and he told me that De Walt items were not the ones shown to us when purchased. Wednesday morning about 7:30 am I tried to return the DeWalt yard kit. I walked in with the equipment, box, and receipt. The gal, which, I did not get her name, stated that she'd have to call the manager Tanner, to inform him that I was seeking a refund. Tanner, whom that morning was working in the Lockeford Ace Hardware store. She let him know that it was not packed up in the original box and she stated to him that it looked used. I told her we had pick it up on Tuesday and we tested the equipment. She then told me that Tanner specifically said that she could not accept the items for return because they had to be back in the original packaging. I said OK and left to repack the items into the box, all but the hedge trimmer which they gave to us without a box. She also stated that the return was going to need the manager's approval. Then she offered me dates when the manager would be back in Lodi, I said no, I will go to the Lockeford Ace store with the understanding that he was there working for the day. I left to repack the items back into the original box. When finished packing up the equipment I drove out to the Lockeford Ace store and spoke to Rindy. She left saying she would get the manager Tanner. She came back saying he was on vacation, and that he had already received a call from the Lodi Store. I said yes, and we packaged it up as he stated and drove here to speak to him. Rindy said he was now on vacation and he'd be back Monday at the Lodi store. I stated he was supposed to be here working that is why I am here with the packaged-up yard kit. She looked at my receipt and said that oh the hedge trimmer came out of the glass case with no box then it is all on the Lodi Store to take back for return. My Friend called to see how the return went. I explained to him that they did not return it for refund. They would not accept it because it was not in the original box. My Friend told me to send him a picture of the receipt, that he'd try to get the refund. My friend addressed Nick point blank, why did you not tell us that this was not a refundable item, Nick replied with "you did not ask me". They still would not refund me back my money telling me now. "it is not in resellable condition". Do not spend your hard-earned money at Ace hardware in Lodi! They do not guarantee their merchandise, not even with your receipt!

Buyer beware, check your receipt before you leave!…read more Had a few minutes to kill while in Lockeford a few weeks ago. Stopped here to see what I didn't need. Found something in their sales flier I couldn't live without for a good price. Just received my CC statement and I was charged the regular price, not the sales price. I called the store and was told I should have said something while there! Really? I should not have been over charged! Asked to speak to the manager, after quite some time I get a female that states she is the manager and what is the problem, with an attitude. I tell her what happened and told the same thing. Nothing I can do about it, you should have said something while here! WOW! The fast friendly service while there quickly disappeared with the phone call. Very sad they put someone like this in charge. Have been the the grocery store next door many times, owned by the same people, everyone there is super friendly and helpful.

Great store with all the necessities. I appreciate that they…read moredon't price gouge as they are the only hardware store in town. Knowledgeable staff as well. Highly recommend shopping there

Love this place. Dog food is a great price. And the best part you can wash your doggies for $10…read more Everything included. It's really awesome to be able to wash the dogs there instead of on my front lawn.

This review is strictly about the men's clothing department. This store has a friendly, helpful…read morestaff. I went in to check out a couple of T-shirts and a western shirt. I was not sure about the fit and the staff promptly opened a fitting room for me. I was able to find my items at a reasonable price compared to other competitors that carry the same brands. I saw a couple of items that caught my eye so I will be coming coming back in the near future. Thanks to Carisa for all her help at the register!

I honestly can't remember the last time I just wandered around Lowe's, but this visit really…read moreinspired me. Walking through the store actually made me feel motivated to start new projects at home. The plant section was my favorite part, and the surprise kitty therapy out in the garden area totally made my day. It's such a relaxing place to just look around and get ideas. I was also helped right away by a gentleman named Jared, who was friendly and helpful without being pushy. Great customer service makes such a difference. I definitely went in for a few things and walked out spending way more than planned, definitely worth it's value and in a good way. I left feeling inspired and ready to get things done at home. I'll be back.

Purchased a brand new kitchen sink & garbage disposal, time to install it, take the sink out of the…read moresealed box. DENTS ALL OVER THE TOP OF IT. Obviously it was installed, re-taped & returned. Decided to check the garage disposal before installing it, had hair & food garbage in it () another used and returned item. That's not the most frustrating moment. Arrived at the return area, was met with a smart*** punk who thought it was funny. He stated " hey I need a new sink, maybe I'll take this one", after spending a lot of the day preparing a new counter to have to return both items I was not amused. Asked to speak to a manager as this kids attitude was awful, she was honestly no better. We suggested that when you accept returns, that you need to OPEN THE BOX AND INSPECT THE ITEM! not just be lazy and return it to the shelf for it to be the next customers problem. Punk said " that's out of control" REALLY? you work in the RETURN AREA. Found an employee on our way to go find another sink and garbage disposal, she asked if we needed help, explained what had just happened and she bent over backwards to help, was very apologetic and went with us to pro desk to be sure everything was handled. We opened the box to check for damage on new sink ( as prior damage was all along the top) looked good, away we go..... We shop at Lowe's a lot (we've remodeled 4 homes) Management needs to take a good look at your return processes and send the return desk employees back thru " How to treat customers" sensitivity training. Especially as Lowe's has signs all over to "Please treat our employees with respect" it should go both ways. Frustrating is not even close to how mad we were.

Friendly little business and very helpful; looking forward to my gas insert install soon.read more

If I could give 10 stars I would. If you're in the market for a new fireplace, this is the place to…read moreshop! From start to finish, Bea and Teresa were kind and patient with all of our questions. They spent time explaining everything and all options. They completed numerous quotes or us as we had a few options were we looking for. This family-owned business deserves all the praise, as this was one of my best sales/service experiences! They worked quickly with an installer to ensure all the correct ducting and materials that were required were ordered for us. I could not have asked for a better experience and will be recommending this company to whom out there is in need of any fireplace needs. Wonderful, wonderful family!

Great service..knowledgeable staff.. super courteous! excellent! Provides customers with useful…read moreadvice on how to improve their personal riding experience. Family friendly.

Super helpful and knowledgeable about the area. Owners pricing was very fair…read more Bikes were in good condition and easy to ride. Shop was very eclectic and cool. Coffee shop and bike shop all in one.

They recently changed their system so I encountered difficulty exchanging my item, especially…read morebecause I had ordered through DoorDash and could not have it be refunded to the card that it was paid through. However the employee who was helping me went above and beyond! It took some time and calling multiple people, but eventually she was able to help me after speaking to a supervisor on the phone who had gone home for the day. They figured out they needed to use a different computer for the exchange and they put it on a giftcard so I could repurchase the item I wanted to exchange it for. It was the same item but in a different color. I did not know that the Lowe's return and exchange policy was so complicated! Make sure to read up on their policy if you're making a purchase you are unsure about. This was my first experience doing so, and despite the wait, I really appreciated how the employee was so committed to helping me that she went above and beyond to get it figured out. I had a great experience! While waiting, the employees were also very fun and nice to talk to, which made my experience very pleasant. I liked their dynamic a lot. Lowe's seems to have a great team of employees and seems like a fun place to work at! I would absolutely go back to this location and recommend it to others.

Do not buy any appliances from Lowe's I bought a washer and…read moredryer 30 days ago When the installers from the Bay area came to install it, it was unbalanced I thought it was just me with the way I was putting the clothes in 3 weeks later. It's still bouncing around I called Lowe's to see if they could have somebody come out and balance it for me They said it's against their policy since I did not use a Lowe's credit card and I did not call them within 48 hours of install Be weary Customer service and policies are unacceptable

Great place, Great people, Great product. Staff is always there for you! What more can be said!read more

If you need some welding rod or any supplies it's always a plus to shop local. Service was with a…read moresmile I'd definitely shop here again