These guys are shady at best. similar thing happened to us. We got maybe 4 boxes for a small half bath, but wasn't sure when the tile contractor could put it in since it was purchased with Thanksgiving and Christmas on the way. I asked if we could return the extra box if it wasn't opened and they said we could. it got installed mid-January and had a full box left over. I took the box back with my receipt and the manager said it was 62 days and it must be returned within 60 days and circled it on the receipt and handed it back to me. "Seriously ?", I asked. "Here's a suggestion! Circle the 60 day while I'm standing at the register and have me initial that I understand the return policy!" He then added that they could not go past 60 days because of the colors in 60 days could be different. I explained that it was marble and has a variety of colors in the box, so it isn't like fabric, and he walked away. Florida Tile from here on out!! read more

SUPER DISAPPOINTING! I ordered over $4k in tile for our master bath remodel. Couldn't risk having out of stock issues so got it on order a few weeks before my contractor was able to start. Kept getting calls to pick up before "the end of the month" so they could clear out warehouse. I did even though I wasn't ready for it - thought I was doing them a favor. Brought back $1k in tile and grout and was told I was ***three days*** past the 60 day return window and they were going to "do me a favor" by returning the money to a gift card. For which I have absolutely NO USE since they only sell tile and related supplies and I don't have any more projects planned. Buyer beware!!! And shame on you Tile Shop - and your inability to make it right for the customer. read more

I was really disappointed with the customer service. It was odd because on my initial visit the guy basically hovered over me. I was waiting for my husband and the gentleman I was working with literally stood over me waiting with me. There was no conversation. Nothing. I ordered a bunch of samples. I never got a call when they came in and no follow up call. Prices were high and just not worth it. read more

Looking for tile towards closing time. Manager basically told us we had to leave because he had to send his crew home. Very rude and very disappointed in how he handled this situation. Very poor customer service. I'll be going back ONLY to return my tiles. read more

I was referred to this place by a friend. I now have a gorgeous DIY backsplash. Justin was our floor specialist and he was kind, professional, and helpful. There is sometimes a bit of a wait but that was no issue for me as I knew I would be getting the same level of patient and thorough service when it was my turn. I will be going back when I'm ready to do bathrooms. Thank you Tile Shop. read more

The Tile Shop - New glass tile backsplash with materials from The Tile Shop. - Flooring Near Me - Centerville, Ohio

Kaley is awesome at what she does. Very knowledgeable and provides detail information. The store has a great selection of quality products.

Huge store, beautiful set up. Other customers, one person working. How are you going to sell anything? We didn't receive as much as a "hello" and we were there awhile, checking everything out. Getting ready to redo our bathrooms...will be shopping elsewhere where they will help us and want our business. So there. read more

I recently dealt with the Tile Shop for a makeover of our family room. I had most interactions with a "fabulous professional" Cameron!! I give 2 thumbs up for his interest and caring approach to our project and making sure that everything went well. We did interact with several others in this journey (Taylor, Chad and Allie) and they were all courteous and professional. We could not have asked for a better experience. Woot Woot!! read more

This place is HUGE! If you're shopping for tile, I would be sure to step into the Tile Shop. The employees were knowledgeable and helpful. The guy who helped us even steered me away from a product because of the poor quality of the product. I love when employees have smarts, and are down-to-earth enough to share their "real-world" knowledge about the product! I'd go back here again. read more

Very good experience selecting tile and getting sound advice on a stone backsplash. Benjamin was our salesperson and knew what additional supplies were needed. Type of adhesive, grout, sealer, accent pieces. Selection was great, as was customer service. Benjamin stressed the importance of sealing stone tile before and after grouting. I wish our installer followed his advice. Not sealing porous stone tile before grouting allows grout to get into the tiny holes in the tile and is impossible to get out. A tile backsplash, using tile purchased at this store costs just a few hundred dollars more than a big box store, but the payback in enjoyment from having a spectacular tile to look at every day, is well worth it. I noticed a comment from someone complaining about lack of customer service. I was glad to be in a designer type of store, where I was allowed to look around as long as I wanted without being pressured in any way. You may have some long wait times when the store is busy, but you will get the same attention and detailed answers that the person ahead of you is getting. I would give my experience at this store an A ++++. read more

Worst customer service ever and this is by their store manager. Went to pick up order and being told order was in, drove over an hour got their and order was not there. Second time there to pick up order and when I got home found out they had not loaded all the items. Had to go back to the store for the third time, manager took off some grout to make up for my gas money. When project was finished and I had grout left over. ( from his measurements), I was told I could not return it since he had already given me a credit. I explained that credit was for my gas money and he choose that product to credit, he told me to bad. I will NEVER spend another dime of my money in that store. I was a repeat, buy not anymore. read more

I want Porcelain tile for my living room, dining room, and hall and want to start the project ASAP. Went to Home Depot and Lowes and their selection was dismal. I walked into The Tile Shop and was blown away by the selection and we both said this is more like it. My wife and I were in there about 40 minutes and walked the entire store twice. Even though there was 4 people that I saw working in the store, we were shocked no one came over to say hello, may I help you, what are you interested in etc.? I guess they don't want my money and will be shopping anywhere but there. I will never go back. read more

We recently purchased our backsplash from The Tile Shop and had a great experience. The sales rep was friendly and knowledgeable. They recommended a contractor to us to help install the product and he was on time and provided us with a great price. I would highly recommend the folks at The Tile Shop in Centerville! read more

As I shopped for around 1,500 sq feet of tile with my wife, I asked the salesman at the service center if a specific piece of tile could be ordered in a larger dimension, after all they are 3 d printed and I wanted to know if a special order was possible. The salesman just said no we don't do that, did not ask me any additional questions or offer to show me any other pieces. As I walked away I could hear him mock my question to the other cashier in a "mocking tone" repeating back to him the same thing I had just asked. Had my wife not grabbed my arm and told me to just let it go I would have most definitely made a scene and asked for the manager. We ended up buying about $10,000.00 in tile, SOMEWHERE ELSE. read more

WORST CUSTOMER SERVICE I've ever experienced. I went in prepared to buy everything for my new build. I even had an issue already & spoke to the manager. It was worse when I went in the second time. Will never go to this store again. The manager actually said they have a customer service meeting this weekend. They definitely need it. Especially the associate Chad. read more

Just went here to pick out all new tile for a complete bathroom renovation. We were given a lot of time to look around before we decided to really start picking out tile. Chad approached us and was really helpful in educating us and the types of tile and styles go with what. Being as indecisive as I am, he was really patient with us and got us squared away. The store was even having 20% off our entire purchase. Everything we ordered is going to come straight to our house and it only takes less than a week. We will be coming back here for all of our tile projects without question. Thanks Chad for such great service. read more