Alex was amazing to work with. She went over different vinyl flooring options. She recommended a…read moreperfect floor for our needs. The installers were prompt and professional. They explained everything that was going to happen. The floor looks amazing, and they will be doing the other rooms in our home.

I had a very difficult situation and needed to get carpet installed quickly, I was only in town for…read moreshort period of time and needed help fast. This store went above and beyond to help me and I am so grateful for not only their great service, but their understanding of my situation. I would highly recommend this store!

We are very pleased with the quality of the our new kitchen set. However, we are very dissatisfied…read morewith the customer service. When we asked any questions about issues with the order, Jeremy got very defensive and really did not listen. If I would ever need additional furniture, I would seed a different dealer.

We ordered an Amish Entertainment center January 2021. It was crafted beautifully. However, it…read morewas a very long wait. Delivered September 2021. It came in a month earlier, but either the owner, Jeremy, or his assistant, wasn't satisfied with the finishing. They sent it back for refinishing. Good luck having a large store do that. We love the way the draws close. Very smooth. I'd like to add an additional comment on the dining set, see our previous post. We now use it daily and it cleans beautifully. Just a drop of water on a microfiber cloth. Of great importance, if one of the chairs should be damaged, (very unlikely)you can just order another one. I have seen numerous complaints from customers of large furniture stores, stating that when they wanted a replacement, the item was no longer available. That's a big advantage in ordering custom handmade furniture.

This is a unpretentious shop that manufactures bath sinks and bath enclosures, as you can see in…read morethe photos. The showroom is not a slick display, with dust from the manufacturing in back covering the floor models - gives impression that manufacturing custom designs is the focus in this business. This is a craft mans shop. This was my first visit. My wife pick up some samples for our master bath vanity sink countertop.

We had 42 year old tub surrounds and vanities replaced with their products and they are perfect!…read more Over three years now and going strong-look brand new.

Daniel came to the house to look at the scope of the job, explain the process, and give us a…read morequote. The team arrived on time this morning, explained what they would be doing and did a great job.

Scheduled PolyPro Concrete Coatings (Dayton / Tipp City office, found through a Facebook ad) for a…read morecoating appointment. They canceled on me twice, both times the same day, with about 2 hours' notice -- not even 24 hours. No work was done. I had already cleared my schedule both days. Same-day cancellations with almost no warning are not acceptable. I would not book them again.

A+ Can't ask for any better of an experience. Thank you so much. My mother that is 86 years old, is…read morenow safe with her new walk in shower.

Lance, our salesperson came to the house and was informative and thorough. I asked a LOT of…read morequestions. Lance was patient and very detailed. My daughter and I visited the showroom a few day later to look at additional options. April, the office manager was warm and welcoming. Alex (installation manager) happened to be available and again, we were welcomed and treated with great patience and consideration. Once we finalized everything, Alex arranged for Aaron to handle final measurements before ordering the materials. Aaron arrived right on time and again was patient, detailed, and listened to all our questions and concerns. The materials arrived well within the expectation Alex set, and the install was scheduled. Our install was completed Tuesday, the 24th. I could not be happier with the installation team (Chase and John) and the final outcome. This was a big deal for us and having the hand holding along the way and incredible way Chase and John handled the install, we are thrilled with the process and the final outcome. We'll definitely be using Bath Creations again for our next bathroom upgrade. Thank you guys!

Builders Group Construction did an amazing job on our Bathroom remodel in Oakwood, Ohio. They…read morecompletely transformed the space. We went from a basic tub/shower combo to a beautiful set up with a garden tub and a new, tiled walk-in shower. The details really make it; the marble mosaic floor looks incredible, and the wainscoting tile around the entire bathroom gives it a clean, high-end finish. The bathroom is finished with a white vanity and black accents that ties everything together. The construction crew was professional, they kept the space clean during the remodel, and the quality of work shows in every part of the room. I would have gladly given 5 stars if I was simply reviewing Justin (the project manager), Kevin and the construction crew. However, the owner of the company, Mark, has poor people skills. When we had an issue with lack of communication between Brittany and us and Brittany and Justin (which essentially cost us $3000) and I reported it to Mark, he blew it off and talked to me like I was an inconvenience to him. All he had to do was say they dropped the ball and apologize, but his ego would not allow him to do so and he instead said, "I don't know what to tell you, you can do it or not, its up to you." That is very poor customer service in my opinion. I also feel that during the "selling the job" phase, Justin should have been included in the initial meeting with us and Brittany (who sold the job) so there was no miscommunication between the two of them. With all things being said, I would still recommend Builders Group Construction, but I would not deal with Mark again.

Edit: After completing and submitting a quick line by line analysis of the original cost estimate…read morequoted, the work that was completed, and the final invoice, the company representatives were responsive and understanding of my frustration on the price estimate and invoice correlation (or lack there of). They quickly reached out at that point and to make sure that the billing issue was corrected. Our new total is a little under $1k, which actually lines up much better to what we were originally quoted and the work the was actually done. The invoicing system that this company is using is a new to them system and caused quite a bit of issues in the pricing of our project. I do not think that my experience is the normal experience for this company, however, I do HIGHLY recommend thoroughly reviewing your cost estimate prior to work being completed and making sure that you have a THOROUGH understanding of what you are paying for. Original issue: They originally quoted us $3000 for a total wall replacement and new Subfloor. They were able to adjust the wall and replaced a square of floor board and still tried to charge us almost $1700. Attached shows the original estimate which included taking the entire wall out and replacing. The final $1339 invoice is not including the $304 deposit that we made on the original estimate. That included, puts the total paid $1643. There entire invoicing system seems insufficient for customer needs. I have a limited idea what I actually am paying for at this point. The original estimate I assumed was paying for entire day or 2 labor, but of course I have no idea since labor and materials don't have their own line items. From the entire billing process it seems as though they arbitrarily put in numbers. I was told I would get a 10% military discount, but I have no idea if that is the case as their is no line item showing that on the invoice. I am extremely disappointed in the billing process of this company, had I known that I would being paying 66% of the original estimate for 25% of the work, I would have actually had them do all of the work I was quoted for. I genuinely feel deceived and robbed at this point. I guess the only silver lining is my door shuts easily now... I will also say the quote process was easy and well executed.

Great selection of high quality standard wood products. Lots of exotic and one of a kind pieces…read more Great service. Prompt and friendly. Knowledgeable. They help me find the right materials and make smart decisions about my projects. Always helpful loading my selections. Competitive pricing. About the same as the big box stores for better product and much better service as well as much much larger variety of choices.

Best place to find what you RFEALLY want. Great help !!!!! Very good customer service !!!!read more

Went in after work to check out the boutique/supply side of the store to check out the supply…read moreoptions. Buzzed the bell since it was my first time visiting, and a store attendant who answered was extremely rude and impersonal-acted as if I interrupted much more important business and wouldn't even look my way. Very sad first impression.

We stopped in to visit and the woman who assisted us was very knowledgeable and friendly. They…read morehave beautiful items that you can purchase. They also repair pieces, accept custom orders and offer classes.