FORGET GETTING ANY MAINTENANCE COMPLETED IN A TIMELY MANNER. I rebuke my previous review 100%. When…read moreyou pay, what you will pay for this system, the customer service should be at minimum, responsive. We've heard every line in the book, "bad weather," "tech is sick," "tech had surgery," "waiting on parts," "waiting on Arizona," etc., etc., etc. At least make an effort to return calls and be communicative. Pulling information from this company is damn near impossible. We like the product, so if you're going forward with the purchase, pray nothing goes wrong with it. If so, I can guarantee you'll relate to this rating.

We called to have a Solara awning fixed numerous times. We also called the people in Arizona who…read moremake them. Who also called him.We never received a call back. He remembers the doing the install and said he would call us. We did not put this awning in, the previous owners did. After 3 weeks my husband got on Amazon ordered a part watched Utube video and fixed it himself. I would never use these people.

Came out and gave a quote, but did not follow through. Had several text conversations with them,…read moreand even picked out the pavers as per their request, and were given a general date of when the work would be done, but they never contacted us again. These people do not appear to follow through and no communication (unless you continually contact them.) Use someone else.

From the owner: Patio Masters, LLC stands as the foremost authority in crafting exquisite, custom-designed, and…read moremeticulously installed outdoor living spaces in the Dayton, OH, and Miami Valley regions. Our commitment extends beyond mere functionality, as we create spaces that seamlessly harmonize with your unique vision while ensuring longevity that's backed by our lifetime guarantee. For over two decades, we have proudly served Dayton and its neighboring communities, adhering to a philosophy grounded in combining form and function with the finest materials that possess a timeless appeal. Our signature designs are individually tailored to encapsulate your dream outdoor concept, making each project an exceptional masterpiece. Our expertise spans a wide spectrum of outdoor craftsmanship, encompassing masonry, paver patios, decks, pergolas, sitting walls, retaining walls, outdoor kitchens, fire features, water features, and exquisite lighting installations, among a plethora of other possibilities. At Patio Masters, our builders possess the proficiency to not only envision but also bring to life any constructional concept that resides within the depths of your imagination. Your heart's desires are our creative canvas, and we transform them into stunning realities.

I was well pleased with the way the whole project was done. They removed the old structure in a…read moretimely fashion and ordered and installed the new quickly and cleaned up very well. I am very satisfied with the complete project, quality workmanship Cliff Maxfield

We bought Provia Windows and could not be happier. We started working with Mike and Nick. Both were…read moreexceptional at giving us a good overview of window options and did not apply any pressure. Once we made the decision for Provia, Jennifer, office manger, kept us informed as there was about a 3-month waiting period. She too was great to work with. The windows arrived and the install team was fantastic. Doug, Wayne, Wes and Rick were all very friendly, prompt, courteous, and did a quality install job. As they found problems, they went out of their way to fix them. In one case, the board under one of the large windows was completely rotten. They went to Lowes and fix the issue the very same day it was discovers. We definitely recommend Doug and the entire install team as well as Mike and Nick.

I bought a Solara awning off of them four years ago and has some damage to the louvres on the…read moreawning. Tried to contact them several different ways and no reply. poor customer service, not a value at all for what you pay! Customers beware!

We purchased our French doors from Aristocrat approximately 20 years ago, and up until now, we have…read morebeen quite happy with our purchase. The dead bolt on one of the doors broke and I promptly returned it for a replacement part, when I was told by a salesman that " we only sell the doors", "we do not have your part." A company is only as good as it's service and this is unacceptable as far as I am concerned. Be careful who you do business with and consider going elsewhere.

Update: I spoke with both the local and corporate teams regarding this issue. I was informed that…read morethere would be a $130 service charge. When I mentioned that I could perform the same work myself for less than that amount, I was told doing so would void my warranty. When I asked how they would know, the representative replied, "We are on a recorded line." This response, combined with the quality of the original work and the difficulty in addressing the issue, feels highly concerning and unprofessional. -------------------------------------------- Extremely disappointed in Champion's workmanship and quality control. I had 10 windows installed by Champion a few years ago, and I'm now renovating the house. When I removed the weather stripping from just two of those windows, I discovered absolutely no insulation around them. None at all. Last winter, I had to remove the weather stripping on another window, and the problem was the same -- large gaps in the foam and clearly no attempt to seal it properly. I have photos showing exactly how poorly these were installed. For a company that markets itself as providing "energy-efficient" windows, this level of workmanship is inexcusable. It's clear there was no proper installation oversight or inspection. I would strongly recommend anyone considering Champion Windows to take this into consideration unless you want to deal with hidden issues and wasted money down the line.

Warning do not do business with this company. Spent $40,000 on windows, they are absolutely junk…read more Had to educate the installer when installing. First install they used very little insulation, you could see daylight through the rough opening. Also installed with zero water protection and flashing. After several revisions they got some of the windows correct. The ones that I didn't inspect, when the wind blows the curtain moves. We had 30 year old windows before some even single pane, but I believe the home is less efficient now with new windows than it was before. Its been 3 years and im still missing screens from install. And now I have moisture and fog between the glas pains. The clips to open the window break and fall off after the first use. Terrible product, terrible install, less efficient than before. Do not purchase stay clear.