I rate this company a 1 because they do just enough to fulfill their contract. We specifically…read morerequested Ford Transit which we did receive at our initial pick up from the Houston Airport, however upon our return back to the airport we receive a vehicle of lesser quality. The Ford Transit that picked us had to be put in the shop, which is understandable as things happen and vehicles need servicing for various reasons to maintain them. We were told they did not send their Surburban because it did not have enough space to accommodate us, which is true as there were 7 passengers with a total of 8 suitcases. Our luggage was secured inside with strap, however the bags kept rolling throughout our trip from the Port of Galveston to the airport in Houston and we had to lay our rolling carry-on bags down because initially they were falling. I asked the very nice man that picked us up why did we have this vehicle, he stated he did not know. Therefore I called the office an was advised of why. I told the lady it is understandable that something happened to the Ford Transit and therefore it had to be put in the shop. It wasn't understandable as to why we weren't informed there would be a change in the quality of vehicle. I told her I believe we should be compensated by receiving something off the price we paid for good customer service. She told me she has to ask the owner who is out of the country for a few weeks. I stated there are various ways to communicate while out of the country such as email, whatsapp, etc., therefore since this happened on a Saturday I ask and expect for them to follow up with me by end of business day Wednesday of the upcoming week. Wednesday came, no one followed up. I called Friday, 3/1/24. I spoke a lady, I think her name is Katherine or Kate, and I advised her what occurred. She stated she will read the note and call me back. She called back within 10 minutes and advised that the contract states they can change vehicles if there's a maintenance issue and switch it for a vehicle with comparable capacity, which is what they did and I agree should happen, however I believe in addition to providing comparable capacity, quality of the vehicle should be comparable also, and if not take something off of the price for your customers. The lady stated the provided a comparable vehicle therefore they will not take anything off. I am not sure if I spoke with the same lady both times but both times that I spoke with a lady, the lady was a little spicy. The drivers were amazing & awesome, therefore I give them 5 stars. I give the overall experience 1, I prefer to do business with companies who do good things/betterment for their customers that goes beyond their contracts or minimal obligations to their customers, however this is not that type of company/business. Our drivers got us back and forth safely and they provided excellent service, which is the positive of this experience.

I booked Great VIP Limo service to take us from Houston to the Galveston Port and then to pick us…read moreup when we returned and take us to the airport. ALL communication was phenomenal, the prices were better than than the shuttle the cruise line offered for 5 of us to split, and the drivers were superb! We were dropped off right in front of the cruise terminal and picked up in front of the cruise terminal as well. I will definitely use Great VIP Limo again if I'm ever in town! Thank you for your courteous service!!

Easy to reserve, excellent communication, clean and roomy vehicle! The driver was friendly and…read moreexcellent!

The driver was early. The vehicle was clean and comfortable. Great service. I will definitely use…read morethem again.

I used them twice just over a year ago and my only regret is that it has taken me so long to say…read morethank you for bending over backwards on Christmas Eve (Dec. 24, 2019) to make sure you got me, my mother and two children to the airport safely. Let me start by saying that when the driver arrived (30 minutes early) with the wrong carseats for my one-year-old and two-year-old, the owner of the company insisted on making things right! He raced to Walmart, purchased the right two carseats, dropped them off and then proceeded to help me install them so we could catch the last flight out to be home for Christmas -- with plenty of time to catch our breath once we got thru security. Thank you (and our wonderful driver) for your outstanding customer service and for your relentless effort to perform a Christmas Miracle -- home for the holidays with family!

I would highly recommend this company. The driver Luke was great. He was on time, had a clean car…read moreand very patient with all of the traffic.

Jason responded quickly with quotes for round trip airport transfers from The Woodlands. Rates were…read morereasonable, and pick-up included meet and greet at baggage claim. Jesse was our driver for both trips, and he was professional and friendly. My niece and I appreciated that his driving was steady, since we can be prone to car-sickness: The Cadillac SUV was sparkling clean inside and out. Overall, the trips were flawless, and I highly recommend TTF VIP Ride.

This was our first time reaching out for transportation service as our daughter got married on…read moreAugust 30th and we needed transportation service for the granparents. We needed transportation not only for the night of the wedding but also for the grandparents the night before. This was from Spring, TX to Magnolia, TX. Jason was top knotch to work with from the start to finish. He was prompt with responding to inquiries, changes of our reservation time(s). He was so accomodating and wanted to ensure that his driver would take care of them since they (grandparents) were being picked up from an assisted living complex. Jesse (driver) was also great to work with and took great care of our parents. He was very professional and very polite as well. I will definitely be using them again in the future when I have special transportation needs! Be sure to check them out for your transportation reservations!

Martin's company, Ace Townecar & Limo service, is superior…read more Martin is the main driver, is a great communicator with reliable texting and is very helpful overall. Payment is easily transacted online and tip is included, so there is no worry for having cash readily on hand, if that is preferred. He meets you inside at baggage claim and helps with bags. His suburban is very clean and he is a very safe and skillful driver. He is reliable for last minute requests! You can't go wrong with Martin's Ace Townecar & Limo service!

We used Ace last weekend when flying into Houston IAH airport. The service was excellent. Martin…read morewas there waiting on us when we arrived as he tracked the flight from the time it left PBI. The car was clean, and Martin was generous when answering all my questions. He communicated via text in a timely manner, and his price was $20-$30 less than other quotes. If I am flying into Houston, I will use his service again.

1-16-24 - 9am - Great guy!! Early/On time!! Good conversation, Driving. Bad conditions, different…read morerates, but understandable as many taxi Not running! Heading for a flight - was there, on time and pleasant!! Thank U!!

We used Merlo's shuttle for 3 days in a row for a dog event over the weekend and couldn't of been…read morehappier with the service they provided. The drivers were very professional and nice and were always on time. I would not hesitate to use their service in the future.

What do you not want in a shuttle company? Merlos did it all. The driver did not show up. When we…read morecalled, there was not a reasonable explanation and they said they wouldn't charge us for half the service. Well thank you for not charging us for a service you didn't provide. Also the shuttle was supposed to make continuous circles from my reception to the hotel. The reception was from 6-11. It did not do that, but instead waited until 10:45 and then drove 5 people home. So most of the guests waited until 11:30 for the shuttle to return and get them home. If you are going to wait until 10:45, why not wait until 11?? Not only was the driver unreliable, he also seemed unintelligent. The strangest part was that they called to confirm the plans about 3 times the day before. They were frustrating on many levels.

This transportation company is exceptional! Reliable, efficient, and safe. Professional driver,…read morecomfortable vehicle, and great amenities. Highly recommend!