Terrible customer service!! I requested to cancel the membership and the staff informed me that I…read morehad to send an email to cancel; however, they provided me the wrong email and it never got cancelled. I was told that the correct email was provided in my contract. I never imagined I'd have to check my contract for the correct email. I just assumed the staff would know the procedure for cancelling, but I was wrong. Be careful when canceling folks!!

Let me preface this review to say that the beds and facilities are clean and the staff is friendly…read morefor the most part. This review is for Abby. Worst customer service experience I've had in a place of business in a long time. I went in for my usual spray tan and to give my 30 day notice of cancellation as I've moved and this location is no longer convenient for me. Upon cancelling, they charge you a $16.50 cancellation fee. My question was "will I be able to use the spray tan through the 7th of October with this additional fee?" Is it like a proration? The answer was no. "It's a charge so that you aren't charged again October 1st. Unless you cancel exactly 30 days in advance, you'll be charged this additional amount." I've been frequenting tanning establishments for years. Generally, they all want a 30 day notice of cancellation, but prorate your charges. Different companies have different rules and all make you sign lengthy contracts. To each their own. This is not the reason for the review. Abby calls me, as I asked for someone to contact me because the employee "didn't understand it either" and I wanted clarification. Abby reiterated the fee and then proceeds to tell me that "I signed a contract, that there are signs all over and that "I must not be able to read!" WOW. She proceeds to tell me that I am an "entitled c-word" (I won't post that here, but you know), that I cussed out her rep and that I am banned. After the initial shock, I said a few choice words of my own. This isn't about the $16.50. It's about professionalism and integrity. I didn't deserve to be treated that way. I did not cuss her employee out. Customers have questions. This was a legitimate question. Instead of explaining or offering a solution of " to avoid this, we could set your cancelation day to 11/1, or anything similar, she resorted to name calling, banning and lying. I'm still upset by the way I was treated. She also refused to refund the charges and thinks that it is "funny" that I've paid for the full month, the extra fee AND unable to use the service. Proceed with caution here.

UPDATE - Do not believe the feedback responses. This company lies and will steal your money. They…read moreact like they will respond with a resolution but really it is only to make themselves look better. Not one thing has been done to return the money charged to me in error since they posted their response. DO NOT USE THIS COMPANY they will steal your money! Everything was great until I stopped services. I cancelled in person at the salon and was assured that it was taken care of. They don't give you anything in writing. To date they have now stolen over $180 of fees and refused to refund and make it right. Beware of doing business with this company!!

I did not have a good experience. I asked for low intensity bed package twice during the membership…read moresign up. It was all about upselling to higher package, regardless of skin tone.

I have been going to Sam for years. Her professionalism is top notch. She makes me feel very…read morecomfortable while she is cutting my hair. I always know my hair will turn out fantastic when she does my hair. Her prices are very competitive. She's even good about squeezing me in on short notice. I highly recommend her to anyone.

The Beauty Lounge was perfect!! The atmosphere was adorable and relaxing; the staff was friendly…read moreand fun; the services were top notch! I have been to several salons and this one is, by far, my favorite! Sam Larsen did my color/cut and she was so sweet and hilarious. She suggested a modest change to my color and it was exactly what I needed. If you're looking for a new spot that is super convenient in Lee's Summit, I highly recommend The Beauty Lounge!

Wonderful experience!! I booked a piercing switch out because I had an MRI so had to remove my…read moredaith for the first time and couldn't for the life of me get the ball to fit back in. As soon as I walked in, it smelled heavenly, the ladies working were so warm and welcoming and the place felt so nice, clean and calm. The piercer was extremely quick and so gentle. I will definitely be back for my next piercing, as I hadn't yet found someone around KC since I've moved and they made me feel so comfortable from just a short experience I did have! Thank you!!

100% recommend this place!! I got my industrial piercing here and it was super quick! Jennifer was…read moreso nice to me and even complimented my eyeliner which was so sweet. There was calming music playing which helped so much to relax me during the process. I'm definitely planning on coming back!

Teenager hangout. The room where teenagers hang out is adjacent to the tanning bed. The wall does…read morenot go all the way to the ceiling, leaving one to feel as if they could be watched at anytime. Multiple teenagers just hanging around. Was verbally assaulted on the way out. Bad business and felt unsafe!

Great experience my first time here! Riley did my tan and she was a gem. So sweet and made me feel…read morecomfortable. My tan looked great too! I also love that they brush the tan around those "tougher" spots like your knees or wrists, etc. Definitely recommend choosing this spot for any spray tan needs!

The training tan didn't take and they said that imperfections are to be expected. I just wanted…read morethem to acknowledge the experience instead of offer an excuse. My first tan (prior to this) was great but the customer service for this one felt very impersonal. Update: Owner reached out with such a kind, personable email. I will likely come back again because of her email. Thank you!

Paradise Beauty helped me feel beautiful and confident on my wedding day! I received so many…read morecompliments on my hair and makeup during my big day. I love looking back on my pictures and seeing how beautiful I looked. This salon is a wonderful one stop shop for all that you would need on your wedding day. The services that I used were tanning, makeup and hair.

Mallory and her team did the hair and make up for my wedding, and I am so thankful we chose her!…read moreShe gave me the natural glam look I was going for, every gal looked amazing and was totally comfortable in the look they got. One of my bridesmaids even got the perfect hairstyle with very little explanation and no pictures... talk about miracle workers! These gals were hilarious, efficient, and professional. Highly recommend!