Two American kids growing up in the Heartland Tanning Supplies store room. Sounds like a deprived…read morelife. But at least they can get all bronzed. Although that would be illegal under a certain age, no? They make pretty intense tanning equipment located at some of the salons that I use and then a bunch of others around the country. Not bad at all. Looks space-age like something from the Starship Enterprise - and I would say that I'm a fan and they're good but not the best. I can't say that they're the best of the best cuz I had some pretty damn good tanning beds at some different locations but I will say that these guys know how to make their stuff.

My wife and I have been coming to Coconut Beach for several years. We both go to the Independence…read morelocation. If I could I would separate the reviews. Per customer service, the ladies ALWAYS make me feel welcome. They do an exceptional job. I would give them 5+ stars! HOWEVER, when it comes to management I have a major concern. As stated previously, my wife and I have enjoyed Coconut Beach for years. The rates continue to raise, and getting close to $65 a month. Though I understand there are new amenities that are being offered, neither my wife nor I are interested in these services. My MAJOR complaint is; My credit card information was stolen so my bank canceled my card. When I received my new card my wife went into Coconut Beach and was told the old card was declined. She explained the previous card's information was stolen so the bank had issued her a new card. When my wife gave the receptionist the new card, both my wife and my account was charged a $20 activation fee. When questioned about the fee we were told it is company policy and if she did not collect the money the company would take it out of the receptionist paycheck. I have been told these ladies make minimum wage. I later spoke with two other employees who stated this was the policy. It is bad enough that we were charged an additional $40, but there is NO discretion for cases such as ours. So unfortunately due to the continued rise in costs, and hard fast rules that do not take the customer's situation into account, I have effectively cancelled my membership as of today. I hope management will look into this policy to see if it is worth threatening a minimum wage employees with docking their pay in lieu of a common sense approach to a customer's situation.

I was going to an event and wanted to spray tan. I have sprayed tanned all my life because I have…read moreskin cancer. I purchased a spray and added extra brozner which was 42.00 dollars I sprayed and I got out and I was still really white. I mentioned something to the cashier and she said wait until the morning if not come back on saturday and we will give you your money back. So I woke up the next morning and I was not tan at all. I went back up there on Saturday to get a refund and the girl working the counter would not give me one. She said " I have to text the owner and she will give you a call back in 3-5 business days. Well that never happen and I still dont have my money back and they didnt even offer me another tan. Very bad business. Dont go here. the machine had to of been clogged which means they are not doing maintance on their machines. Very bad business.

I did tan for the 4-5 minutes and did not give false information and completed my session. I did…read morenot ask about your insurance until I dislocated my shoulder after the tan. I was in SHOCK after the dislocated shoulder after I tried to open the lid/top . This is the FIRST time the owner has responded. I called to speak to Great Tanz and tried emailing. Bank said I had to talk to the business. Today is the first day in a month this person has responded. No one has responded to the BBB as of this past Friday. The attendant that day did say there were other issues where clients slipped but chose not to help me, take a report. anything. When I asked if she could help me she said "no".

Great service and affordable price. They are also have convenient late hours. I have been a…read morecustomer for years and just tan as needed.

Moved from the area, so I called in to cancel. Was told over the phone that I had to come in to…read morecancel. I let them know that would be almost impossible because I had already moved. The lady on the phone was rude and told me if I didn't come in that same day, my card would be charged again.(this was an hour before they closed) So the next day I drove 2 hours to cancel in person. My card was then still charged the following month. When I called to ask, the same woman(Brenda) was very rude and said I needed to cancel by the 5th and I had canceled on the 6th. Terrible customer service. Place is always dirty too.

It's a good business!. I am older and prefer the spray tan but something is always going on around…read moreit. It has been closed for over a month. When I was new I was billed for some appts I didn't use. [didn't know about them] when I found out they were expired but honestly, they gave me some anyway so no harm there. Now after I bumped up to the expensive "any bed" membership, someone working there said I owed another $5 anyway. Something is off and I am yet to figure out what but it seems to be tied to the spray tan. Well that and you know when there are problems because all of the sudden they will start asking about the eyewear again. [selling extras] Money issues, I bet, yet the economy is challenged everywhere and everyone is adding taxes or something. If the spray goes up again, I will rethink.

Terrible customer service!! I requested to cancel the membership and the staff informed me that I…read morehad to send an email to cancel; however, they provided me the wrong email and it never got cancelled. I was told that the correct email was provided in my contract. I never imagined I'd have to check my contract for the correct email. I just assumed the staff would know the procedure for cancelling, but I was wrong. Be careful when canceling folks!!

Let me preface this review to say that the beds and facilities are clean and the staff is friendly…read morefor the most part. This review is for Abby. Worst customer service experience I've had in a place of business in a long time. I went in for my usual spray tan and to give my 30 day notice of cancellation as I've moved and this location is no longer convenient for me. Upon cancelling, they charge you a $16.50 cancellation fee. My question was "will I be able to use the spray tan through the 7th of October with this additional fee?" Is it like a proration? The answer was no. "It's a charge so that you aren't charged again October 1st. Unless you cancel exactly 30 days in advance, you'll be charged this additional amount." I've been frequenting tanning establishments for years. Generally, they all want a 30 day notice of cancellation, but prorate your charges. Different companies have different rules and all make you sign lengthy contracts. To each their own. This is not the reason for the review. Abby calls me, as I asked for someone to contact me because the employee "didn't understand it either" and I wanted clarification. Abby reiterated the fee and then proceeds to tell me that "I signed a contract, that there are signs all over and that "I must not be able to read!" WOW. She proceeds to tell me that I am an "entitled c-word" (I won't post that here, but you know), that I cussed out her rep and that I am banned. After the initial shock, I said a few choice words of my own. This isn't about the $16.50. It's about professionalism and integrity. I didn't deserve to be treated that way. I did not cuss her employee out. Customers have questions. This was a legitimate question. Instead of explaining or offering a solution of " to avoid this, we could set your cancelation day to 11/1, or anything similar, she resorted to name calling, banning and lying. I'm still upset by the way I was treated. She also refused to refund the charges and thinks that it is "funny" that I've paid for the full month, the extra fee AND unable to use the service. Proceed with caution here.

I have been here a few times for events, but the most recent visit left me completely dissatisfied…read more The woman who did they spray tan was 15 minutes late, and I had to call her in order to get to the location. When she got there, she was completely disoriented. She seemed like she was intoxicated and was different from last couple times I had gone to her. She also burped near my face when she started the spray tan on me and smelled like beer. My friend also thought the same thing when she got her tan after me since she asked her three separate times what she was doing this weekend. The tan turned out fine, which is why I'm giving this 2 stars instead of 1, but we would have walked out had we not have been in a wedding that weekend. The behavior was completely unprofessional and unacceptable. I will not be returning again.

I recently got married and brought a few members of my bridal party here for a spray tan a few days…read morebefore the wedding. We were able to make a group reservation (a few weeks prior) and everyone loved the way their spray tan looked. I took my mom for the first time here, she was nervous at first but loved it so much she is asking to come back the next time she is in town! Michelle and Mandy were amazing to work with! I loved the way my tan looked in all my wedding pictures. So glad I decided to come here for my spray tan!

Love this place!! Friendly ladies to help out. They were very knowledgable in lotions, tanning…read morebeds, and their deals. They have great prices that anyone could afford. They also offer student discount. They also just added spray tanning. I love it I never go anywhere else now. Also the ladies there remember your name so it's a very friendly environment and I feel like they actually care. When I first started tanning there they gave me advise on how long I should tan so I didn't get burned. They even gave me a small sample lotion to get started. GREAT CUSTOMER SERVICE !!

Pretty inside and clean. Terrible customer service. I have been calling and emailing for over a…read moreweek about being charged for several months I was not aware of and no manager will speak with me.

They no showed and I leave for vacation in a day. A friend of mine recommended Vespa spray tans…read more District tan has them. I emailed back-and-forth we set a date and time. I drove 25 minutes to get here and it's a no-show. No one's there. I waited 30 minutes called no one's here. No one's called back.