Terrible customer service!! I requested to cancel the membership and the staff informed me that I…read morehad to send an email to cancel; however, they provided me the wrong email and it never got cancelled. I was told that the correct email was provided in my contract. I never imagined I'd have to check my contract for the correct email. I just assumed the staff would know the procedure for cancelling, but I was wrong. Be careful when canceling folks!!

Let me preface this review to say that the beds and facilities are clean and the staff is friendly…read morefor the most part. This review is for Abby. Worst customer service experience I've had in a place of business in a long time. I went in for my usual spray tan and to give my 30 day notice of cancellation as I've moved and this location is no longer convenient for me. Upon cancelling, they charge you a $16.50 cancellation fee. My question was "will I be able to use the spray tan through the 7th of October with this additional fee?" Is it like a proration? The answer was no. "It's a charge so that you aren't charged again October 1st. Unless you cancel exactly 30 days in advance, you'll be charged this additional amount." I've been frequenting tanning establishments for years. Generally, they all want a 30 day notice of cancellation, but prorate your charges. Different companies have different rules and all make you sign lengthy contracts. To each their own. This is not the reason for the review. Abby calls me, as I asked for someone to contact me because the employee "didn't understand it either" and I wanted clarification. Abby reiterated the fee and then proceeds to tell me that "I signed a contract, that there are signs all over and that "I must not be able to read!" WOW. She proceeds to tell me that I am an "entitled c-word" (I won't post that here, but you know), that I cussed out her rep and that I am banned. After the initial shock, I said a few choice words of my own. This isn't about the $16.50. It's about professionalism and integrity. I didn't deserve to be treated that way. I did not cuss her employee out. Customers have questions. This was a legitimate question. Instead of explaining or offering a solution of " to avoid this, we could set your cancelation day to 11/1, or anything similar, she resorted to name calling, banning and lying. I'm still upset by the way I was treated. She also refused to refund the charges and thinks that it is "funny" that I've paid for the full month, the extra fee AND unable to use the service. Proceed with caution here.

this is the only place I go to when I tan and have been for 3 years the place is clean the girls…read moreare nice and for a bed 1 it's 20 a month, and the bulbs are changed regularly and they warn you when they have been

From the owner: We will have Air Brush Tans Starting in Feb. 2011read more

Half my fault. Purchased a Groupon to try out the versa spray tan. Went OK. So I purchased another…read moreso I could tan two days before my vacation. Groupon will let you purchase 3 total spray tans. HD Tan will only let you use a Groupon every 6 months. I drove 26 minutes to use this Groupon and the teenager only said yeah I don't know why Groupon will let you purchase more than one. The Versa is not worth $47 out of pocket. So I left annoyed. It would be a courtesy to let customers know that you can only purchase 1 tan every 6 months.

I purchased a Groupon to try the Infrared sauna. When I called ahead the front desk clerk was very…read morewelcoming and excited for me to come in. It was easy to make an appointment and when I arrived she gave me a quick chat about how it works and gave me a binder to read through with some of the health benefits of infrared sauna. I found the experience (30 minutes) very relaxing. They give you a terry cloth wrap to wear in the sauna and there are towels for afterwards. The sauna is in a little room of its own that locks. I found the staff pleasant and the whole place nice and clean.

I did not have a good experience. I asked for low intensity bed package twice during the membership…read moresign up. It was all about upselling to higher package, regardless of skin tone.

They will take your money! I have been a member for over 3 years and went in person to cancel my…read moremembership at the beginning of July. They told me I was too late to cancel for July, but my membership will terminate at the end of July. I signed the cancellation on the pin pad and left. August 1, my account was debited for my monthly membership and I called immediately.It is now 2 weeks later and I am still trying to get this resolved. I have 16 outgoing calls to the salon and one return phone call from the district manager. I was promised a call yesterday after Rachel (DM) spoke to corporate but once again did not hear back. The level of unprofessionalism customer service is nothing like I have ever seen. I asked them to pull camera footage of the date that I came in to prove I was there, described the person working there in the time of day and yet they still refuse to believe that it could've been a system error on their end and give me my money back. Customers do not come first here and I have spent obscene amount of time trying to get a refund for their error.

I did tan for the 4-5 minutes and did not give false information and completed my session. I did…read morenot ask about your insurance until I dislocated my shoulder after the tan. I was in SHOCK after the dislocated shoulder after I tried to open the lid/top . This is the FIRST time the owner has responded. I called to speak to Great Tanz and tried emailing. Bank said I had to talk to the business. Today is the first day in a month this person has responded. No one has responded to the BBB as of this past Friday. The attendant that day did say there were other issues where clients slipped but chose not to help me, take a report. anything. When I asked if she could help me she said "no".

Great service and affordable price. They are also have convenient late hours. I have been a…read morecustomer for years and just tan as needed.

Love this place!! Friendly ladies to help out. They were very knowledgable in lotions, tanning…read morebeds, and their deals. They have great prices that anyone could afford. They also offer student discount. They also just added spray tanning. I love it I never go anywhere else now. Also the ladies there remember your name so it's a very friendly environment and I feel like they actually care. When I first started tanning there they gave me advise on how long I should tan so I didn't get burned. They even gave me a small sample lotion to get started. GREAT CUSTOMER SERVICE !!

Went here a few years ago and the owner was incredibly rude to me. I was there to tan and had no…read moremake up on and she said, "Ugh! That's what how you go out in public?!" So yeah. Maybe things have changed, but I doubt it. I would take my money elsewhere if I were you.

Wonderful place to get an excellent massage. I can't wait to try out some of their many other…read moreservices!