The website says that the salon can complete a custom tan. I called and was informed that they…read moreschedule via a group chat with the sprayers. I had a few questions to ensure selection of the right services. I'm Black American and really needed help with 2 custom applications within the next couple of weeks for an event. Understandable that our business may not be a huge source of revenue. I don't understand why if the business doesn't offer service for populations with darker melanin this isn't just stated. They did apologize that they weren't able to help, but I can't begin to express how many emotions rushed in with this experience. Updated Close: The last message from the business is highlighted in the third image at the bottom of the screen "Okay! Sorry we couldn't help." That is actually verbatim the text. We can align that the business said it could not help. The challenge with using text, is the elimination of one's ability to understand tone and in some case's context. For me scheduling a simple service I was initially excited about resulted in tears, frustration and humiliation. Requiring the use of text to schedule an appointment... well simply put, it's a service gap within the business. The defined gap for Tan360 is there's no way for the customer to get support in identifying the right services from someone who can provide experience or expertise in an unfamiliar subject matter to the consumer. The team was not able to answer questions. The initial review was completed and submitted prior to Brina's call attempt. To close the loop, this was and is my experience through my lens as a Black American with Tan360. I didn't provide false data, nor capitalize any part of the subpar experience, screenshots were provided for support. and I referenced the business and practices I experienced. It's simply that, my experience. It feels 1964 'water fountain'. While, I believe it important to share my experience with others, I'm comfortable with the notion that Tan360 did not experience or feel any part of what I did. The target is to bring awareness to others to avoid what I experienced. If Tan360 gains useful nuggets, increased cultural awareness, or even impact awareness from the review, well I think that's cool as well. The key is this, if this is the experience to drink from the fountain, it's not the water I want and that's my choice. I clearly communicated the concern to the business and was very open about the review prior to posting. Attempting to call after I had already closed the matter with Tan360 staff to not actually discuss any part of the concern but rather to schedule the appointment is dismissive, and oblivious. Starting with, 'hey, I understand we didn't get you what you needed. I'm sorry, would you be comfortable with speaking with me directly? I'd like to help,' is a great way to open the door to uncomfortable conversations. How about just simply saying, "I'm so sorry you experienced that. It's not my desire, so thank you for sharing. I'd like to help." There are a myriad of responses... minimizing my experience or review however.... is not the best approach.

clean & friendly staff! Great spray tan prices!! I would highly recommend. I've never waited for a…read morebed!

One of my favorite places to relax, unwind, and escape the hubbub of ever day life, before leaving…read morefeeling beautiful, refreshed, and that I was able to get a spa-like experience in just 10-30 minutes with the expertise and advice of the wonderful staff there! Would recommend to anyone who's considering becoming a client/patient!!!

Snotty staff! Also charged me for 2 full months when I only went there for 1 week while I was in…read moretown. I don't live anywhere near a Glo in my state but they still made me pay 2 full months and they were snotty about it. Then they replied that they can't find my account which is because I canceled it. after paying my 2 months. Or they are lying.

Amazing service, always clean and friendly attentive staff. Easy in and out. Sarah and all the…read moreladies are helpful and ALWAYS CHEERFUL.

Way too expensive and they make it so difficult to cancel your membership. Wasted a ton of my money…read morewith them

I love going here. The staff is great, always helpful. The rooms are clean. And they offer a…read morevariety of beds. I've been tanning here for 3 years. I highly recommend Total Tan!!

I absolutely love the staff here! So welcoming and nice and gave me just what I was looking for, I…read moreneeded a fast tan for a shoot the following day and my spray tan showed up overnight! They were even giving out for samples at the time so it was such a welcoming experience. I will say the spray tan did not get the side of me, I did compare it to other tanning salons and this one does not have you stand in different positions, just front and back, not side shifting. It did last around a week and a half so that was nice! I did also purchase a sunbed level 3 I believe package (monthly 50$) and I thought that was an okay deal compared to others!

Very good service! Been going for years! Have done cyber beds, spray tans, and purchased clothing…read moreand tanning lotions!

Super unfriendly girl at the reception. Also very unknowledgeable about tanning related questions…read moreasked. Super expensive, single tan coat $14. Can't recommend. Edit to respond to owner: not bashing, stating a fact. This was my experience unfortunately and I won't be bullied into silence either. Whomever was assisting that day was very rude and probably should not work in customer service. I got an attitude filled "obviously" answer to a question I had (which in the service industry this is an absolute no no, as the customer does not know how you run your establishment), I also got cut off mid sentence whilst trying to explain something to her. As for the pricing, I'd understand the cost it if were top of the line beds but they aren't. As for the knowledge aspect of it, these were pretty basic questions (does your bed have a face tanner) so I don't know really how to help you on that one. Perhaps next time instead of assuming I "bashed" you'd enquire as to what/why I had said experience and express genuine regret. Just a thought. Take care.

I really like this facility. They are very friendly. The only thing that was not professional is…read morethere fb layers and website prices are not valid. I went in and wanted to purchase a month membership, and the brochure on the front desk said it would be $79.99. When I went to pay, the associate said, Oh, our prices have changed it is now $99.99. They would not honor their brochure nor their website. That is just poor business. It's wrong!!!

Highly recommend KC tan! As someone with experience working in tanning salons back in the day (and…read moreI've owned my own spray tanning business!) I can say that KC tan is, most importantly, CLEAN!!!! The beds don't have streaks on them, the floors are very clean, everything is just well maintained and that is super important. Second: I love how knowledgeable the staff is. No one ever tried to upsell me, and the girls are knowledgeable about not letting people over do it in the beds (aka: they're not trying to see you get burnt!) the service is overall exceptional.

Love this place!! Clean environment, helpful staff, short waits (if any) and affordable prices!!…read moreI've done both bed and spray tanning here and recommend it highly!

I had a great experience! I saw the reviews and was a little nervous, but it was close to where I…read morewas. The lady at the front was so kind and helped me through the spray tan process in the booth. It was clean and I got a precise spray tan!

Yeah, I'm a dude. Thing is, I'm headed to the Caribbean…read morenext week and, well, tan fat looks better than white fat. Seriously, never tanned before. These ladies took good care of me. Didn't make me feel like I should know what I'm doing. Walked me thru exactly what to do.

I wish I could give this place a 0. I was a member since 2008. - but it is so trashy now. This is…read morethe WORST costumer service tanning salon. It's an absolute joke. I cancelled more than a month ago and was told I had to cancel 2 weeks before a payment cycle so that needed to pay for another month and had until Nov 15 to tan. I didn't go back bc they're a mess and it takes 30 min to get through a line bc they are such aggressive sales people about their products... which we can buy on Amazon cheaper. Low and behold im charged again in November. Yes I have all my cancellation paperwork. However the poor little young girl working had no way to get in touch with her manager - she said "she might be back next week".... Uh no. She needs to call me back today. Learn how to run a business SOLARIUM OWNER!!!! And call me back!!! You're stealing single mother's holiday money!

Always clean & good beds. Friendly people who are helpful. Multiple spray tanning booths which is…read morenice so there is not a wait.

I came in this past weekend to spray for the first time and signed up for a membership as well. I…read morewas super impressed with the salon and how clean it was as well as the lady helping me. She was so knowledgeable and friendly. I had a great experience!

She is amazing and caring. The vibe is cool and it's personal to your needs. She is detailed…read moreoriented and all about ensuring we have the right knowledge.

I've come here twice and loved it both times. Tan looks natural and gradually fades over the week…read more Quick but thorough and love that the tans are "express" so I don't have to be careful for too long.