We've had occasion to come here many times over the years as my daughter's a music student. Every…read moretime I've either come in or dealt with anyone here over the phone, it's been a great experience. The store has been renovated within the last couple of years and is more or less divided into two major spaces - classic instruments, keyboards and rentals at one area to the right and back when you come in, and the mostly guitars and drums in the main section coming right into the entrance. They have a lot on hand to look at and try out firsthand. The print music selection is getting thinner and thinner over the years, but you can order just about anything you need. It may take a couple of weeks depending on what you need and when you make your request in their ordering cycle, but they're very good at locating what's needed and processing your order efficiently. Last time I needed a book, all I had to do was call and boom - the staff looked it up, confirmed the details, processed my payment and I had my receipt over e-mail in minutes. When it arrived at the store, my daughter promptly received her e-mail notification and Bob's our uncle. They carry several brands of all the instruments they sell, and also have used options, which is great for those either on a budget or not sure whether they want to invest so much in a new-to-them instrument. No matter what you're looking for, they have so many knowledgeable staff, someone will be able to answer just about all of your questions. Most recently, we came in to audition some instruments for rental as my daughter is picking up an additional instrument to her primary. Lucas was very thorough and patient going through all 3 of the potential instruments she wanted to try, and answered all her questions about specs, comparable items, etc. He went through the different pricing and this includes not just straight rentals but rent-to-own options as well. Even hub, who can't play a thing, found cool items to stay occupied and ended up buying some Rush merchandise for himself. Don't worry about having to hang a while because they have their own washroom facilities too. Always a good experience.

Got a few special orders for pickup after Purolator lost our initial guitar purchase (terrible…read moreservice from Purolator, if you order online I suggest shipping insurance). Unfortunately it was a discontinued guitar so we had to grab a demo and didn't want to risk shipping an order that might get lost again. We called for a special order from Nate and it went relatively smoothly. When the order was ready for pickup, we went in store, and Sandra was very helpful and accommodating. The first order was a demo transferred from Quebec, so she let us try out the guitar in store, and we found some issues with the tone knob. She got a tech to help fix the tone knob, and the guitar was otherwise in decent condition, so we kept it. She also noted 1 year warranty and a free setup that can be claimed later, which was great to know especially for used/demo purchases. We were happy with the first order so we asked her for a second special order from the Burlington store, and it came in damaged unfortunately, even though we ordered new (looked like the package wasn't prepared properly from the Burlington store that shipped it). The bottom edge of the guitar was completely chipped, and was pretty dirty/scuffed. It seems that new does not mean unopened, but rather that it has not been on the store display before. Luckily we were also able to try this at the store to find out. The manager offered a discount but we really wanted a new guitar, so we did a third special order from the Owen Sound location. This time things went a lot more smoothly and the guitar came in great condition, and was packaged for transport properly. Sandra ensured us that the package had not been opened before which was great news. She had even kept us in the loop during the entire process, letting us know when it will be handled and when to expect the order. Looks like each store has variations in customer service, logistics, and handling of guitars, so it might be a hit or miss sometimes, but luckily we had a good experience with Sandra and the team at this location. My only criticisms are that these variations made it pretty frustrating to purchase when they don't work out as planned (even with a great sales rep), and selling opened guitars as new without checking its condition thoroughly is not great practice. I would suggest anyone looking to purchase from Long and McQuade to thoroughly check the guitar even if it is new, and perhaps find a good sales rep that can help you ease the experience.

I have shopped at Kaos twice even though I live in East Toronto. The first time I went in it was…read morebecause they were carrying a Yamaha product that wasn't available anywhere else and I could "get it today" if I drove over there. So I did, and I got to chatting with the guys working there and they were really awesome. You know when you go into some music stores and everyone has that attitude like they're better than you or they don't want to waste their time serving customers - that doesn't exist here. The selection of in-stock guitars is not huge but they have some good products that aren't stocked in other stores, like the higher end Pacificas and some cool Godin stuff. I haven't gone in their acoustic room but it is properly closed off and humidified. There are two reasons I went here when I had to special order a guitar that isn't stocked anywhere, even though there are stores closer to me that are also licensed dealers. First, I liked them last time I shopped there, and second, the guitar I was buying had not-super-awesome online reviews about the factory setup and Kaos sells new guitars with a free setup per year. I mean, I can do my own setup but... I don't want to on something new. Most places will do a free setup when you buy it, but not once a year. They also double manufacturer's warranties for new items. If anything is lacking here it's because of the floor space - the shop is pretty small. They don't have very many pedals and I've never gone looking for drums but I haven't seen them in-my-face in the main showroom. I will shop here again if I need to special order something, because their customer service is great.

KAOS is excellent. Extremely knowledgeable staff and they will provide solid guidance. Talk to Lou…read moreor Jay.

Best instrument store in the GTA area. Has all your needs from Beginner guitars to unique Boutique…read moreinstruments that you can't really get anywhere else. Stan and his staff are awesome and helpful. I have been a repeat customer and will be back.

I just trade a Boucher and Martin for a gorgeous Lowden guitar. Stan and his staff could not be…read moremore helpful. Their Luthier set the guitar up with new strings while I waited, no charge. This will be my Music Store from now on! Cheers!

Nice little independent guitar repair shop on the Danforth, a couple of blocks south of 12th fret…read more Quality work, completed on time, and very reasonably priced.

I've been a full time musician for over 20 years and I've pretty much had Bruce do all the repairs…read moreto both my banjo and guitar. He's as nice a person as you'll find, he has over 40 year experience making and repairing stringed instruments (he worked at Martin guitars at one point and also owned a great banjo company called "Ruby"). His prices are fair and he does his best to get your instrument "back on the road" asap.

The Epiphone EJ200VS I bought had severe finish cracks on the top. The store representative said he…read moredid not notice the cracks and the photos did not show them. He has blamed it on the shipping company (UPS) and the weather.

I love this guitar shop. I even follow Cask on Instagram. It's a well run and intelligently curated…read moreused music shop that always has new and exciting gear at great prices that has been set up and is ready to go. The service and repair is also great and well priced. It's a gem and the owner and staff are knowledgeable and helpful. I have been very pleased with every purchase and always feel welcome to try a pedal, etc. Not guitar snobs at all.

Just love the store, great finds, reasonable prices, and wonderful people - a Jewel in Kensington!…read more Mike G.

Sure they're nice but they're terrible at fixing guitars. They were able to give my Ibanez a…read morestandard setup and replace one of the pickups no problem but when I brought my bass in, they did basically nothing to fix it. I asked them to see if they could fix the buzzing that was happening every time I played it and fix both of the knobs which would just spin around and do nothing. When I got it back the buzz was almost worse and one of the knobs completely just screwed off (wasn't doing that before) would not recommend this place if you're wanting more than just a set up. Waste of $120.

I ordered a duet collection from Remenyi six months ago, which turned out to be out of print…read more Remenyi continually informed me when it was expected to arrive. I was so grateful not to be forgotten and delighted when it finally arrived. Merrilee Brand

Oh, Remenyi. How you were so good to mi! How impressed I…read morewas to comm via text (thanks again, Katie & team!) on my sitch of a score I wrongly purchased online. Then you offer to hand-deliver the correct Bach by an amiable staffer at my home, as Mike (ty!) would be nearby. Whuuut? So pleased and grateful for excellent, tech-fuelled AND human experience. Allegro to the double line. Bravi! Rick

I couldn't possibly say enough to adequately sum up the quality of this shop. A true neighbourhood…read moregem that deserves to be on the shortlist of best in the city. First: a lovely vibe inside, an impeccable collection of records, and friendly, knowledgeable staff. But where Tonality TRULY shines is their unsurpassed customer service and expert-level hi-fi offerings. Julian and Tino go above and beyond with their repairs and vintage gear sales to ensure a truly top-tier experience across the board. They worked diligently with me to troubleshoot a particularly fussy piece of old equipment (an SA-700, which is now purring), and found the perfect set of speakers to compliment the 1978 receiver. If you need old gear fixed, if you're in the market for your first-ever stereo setup, if you need a modern reissue or a rare pressing ... RUN, don't walk.

I knew you'd comment back because you're absolutely desperate for ratings. You deserved a piece of…read moremy mind and this wasn't about "restoring a nice piece" you wasted my time on several occasions and you just didn't want to admit it and completely gaslit me on several occasions including your response here on yelp, which is not accurate... and were always rude. I settled for your lowball offer 25% of what I bought it from you for, (~$650 after tax) and you wasted my time yet again after you said you'd take it and didn't. It's in a nice home now, but not because of tonality. Like I said, shop anywhere but here. Owner Julian doesn't belong in the record business. Just another price gouging business owner capitalizing of the recent record boom. There's plenty of cooler stores with more reasonable prices down the street! Have a great day! (Everyone else)