10 stars if I could. I'm in another province and I found my dream guitar on their site. I put it on…read morelayaway for a bit, but when I was ready, they shipped it out to me no fuss. Great dealing with them!

Long time customer. Nice selection of new and used…read moreincluding the odd vintage guitar. My kids have lessons here for guitar and drums and both really like their teachers. Cool staff, no problem parking.

I sold a uke. Excellent service I have always found the service very professional and personal the…read morestaff is quite knowledgeable and mos helpful.

I was seriously interested in purchasing a Custom Shop guitar from The Twelfth Fret worth around…read more$3,000, but unfortunately, the customer service experience was extremely disappointing. I initially contacted them through their website requesting additional photos of the guitar but never received a response. I eventually called and spoke with Mike, explained that I was ready to purchase but wanted to see some additional photos first, and provided my email address. He said they never received an inquiry from me. Rather than simply taking my information and helping me with the request while I was already on the phone, Mike directed me back to the website to submit another inquiry or send another email. He came across as completely disinterested in assisting me or earning my business. I've purchased guitars and gear from Guitar Center, Sweetwater, Musician's Friend, and many other shops, and I'm accustomed to salespeople being happy to answer questions and provide additional photos--especially when someone is seriously considering a $3,000 instrument. Unfortunately, this was one of the most disappointing customer service experiences I've had with a guitar store. After reading some of the other reviews regarding customer service, my experience seems consistent with those concerns.

Long time listener, first time visitor!…read more I've heard the Long & McQuade musical instrument ads on radio for years. And Lo and behold I finally visited with the family to pickup a larger-sized violin from this location. The store has a huge assortment of different instruments including new and used in its various sections ranging from guitars to flutes to saxophones. Some instruments can be tried and we noticed a few young musicians playing the piano while waiting for their music class. Indeed this store also features a set of teaching classrooms in a back corner and many families appeared to come into the store to attend their session. Our sales rep was quite patient letting us test several different violins and answer our questions regarding the brand quality and the differences size. We were able to get a good deal during the Black Friday sale with help from the manager. Our case and bow were also checked to be of good quality. The family left impressed with the service. Skip it or hit it? Come for the reputation, stay for the service.

Due to COVID they told me to call or text when I got there. I texted and I don't think they got it…read moreso I waited outside but someone eventually came out to make sure I've been helped. Their customer service is phenomenal, kind and make my experience easy and enjoyable.

This is a great place for all kinds of music gear, especially guitars. I bought my son a beginners'…read moreguitar that was very affordable and is holding up great. The staff has great product knowledge and customer service. Thank you guys for a hassle free experience and all your helpful tips!

These guys are awesome. I have bought numerous item both online and at the store. Pricing on name…read morebrand products is competitive and delivery was quick, inexpensive with all items carefully packed. Staff at the store are excellent, knowledgeable friendly and go out of their way to ensure you get the right product. The solo necks are excellent value, frets are level, no sprout and are head and shoulders above a squire or other lower end guitars. Basic bodies are fine if you plan to finish with a solid colour and you will have to spend some time in prep before painting. A Solo neck fits the Solo bodies properly, fender necks may fit loose. Great value for what you pay, however you will have to put some effort into making that custom shop beauty. Great fun.

A big shout out to Mike, who i believe is a floor supervisor…read moreHad this beauty shipped to me here in Ottawa & Mike made everything seemless & easy THANKS MIKE

It's been ten days since I purchased a Boss Katana 100W Gen 3. As a former Fender Princeton owner,…read moreI appreciate the Katana presents a learning curve. But the amp has great potential and I'm getting more familiar with it. The best part so far is just how well the Katana responds to playing dynamics. Special recognition goes to Long & McQuade sales associate Bryan Collie. Bryan was knowledgeable, low pressure and fully transparent on the trade-in value of my older tube amp. The entire process has been enjoyable.

KAOS is excellent. Extremely knowledgeable staff and they will provide solid guidance. Talk to Lou…read moreor Jay.

They did a great job restringing my 1994 Seagull guitar. Friendly and helpful. I would recommend…read morethem.

Best place to buy new and used music instruments as well as equipment. Rental area also very good…read morewith very friendly and knowledgeable staff who genuinely enjoy their work!

Bad service rude not honest with what they tell you. After buying 2 guitars & 2 keyboard tell us to…read morebring in for a once over wasting our gas and time they say there technician is not in don't no when they would be in. They sold us the guitars with cheap strings the neck was worped. We have found another music store that has been very honest and now the new store will get our business and never ever again buying from long & McQuade. Don't waste your time or money

Best instrument store in the GTA area. Has all your needs from Beginner guitars to unique Boutique…read moreinstruments that you can't really get anywhere else. Stan and his staff are awesome and helpful. I have been a repeat customer and will be back.

I just trade a Boucher and Martin for a gorgeous Lowden guitar. Stan and his staff could not be…read moremore helpful. Their Luthier set the guitar up with new strings while I waited, no charge. This will be my Music Store from now on! Cheers!