The Epiphone EJ200VS I bought had severe finish cracks on the top. The store representative said he…read moredid not notice the cracks and the photos did not show them. He has blamed it on the shipping company (UPS) and the weather.

I love this guitar shop. I even follow Cask on Instagram. It's a well run and intelligently curated…read moreused music shop that always has new and exciting gear at great prices that has been set up and is ready to go. The service and repair is also great and well priced. It's a gem and the owner and staff are knowledgeable and helpful. I have been very pleased with every purchase and always feel welcome to try a pedal, etc. Not guitar snobs at all.

I ordered a duet collection from Remenyi six months ago, which turned out to be out of print…read more Remenyi continually informed me when it was expected to arrive. I was so grateful not to be forgotten and delighted when it finally arrived. Merrilee Brand

Oh, Remenyi. How you were so good to mi! How impressed I…read morewas to comm via text (thanks again, Katie & team!) on my sitch of a score I wrongly purchased online. Then you offer to hand-deliver the correct Bach by an amiable staffer at my home, as Mike (ty!) would be nearby. Whuuut? So pleased and grateful for excellent, tech-fuelled AND human experience. Allegro to the double line. Bravi! Rick

Well after hanging up the guitars several years ago its time to strap one on again and maybe do a…read morelittle something for fun, so i was driving by and popped into this place to check out some acoustic guitars and look for a new amp. Not bad at all, an acoustic room where you can hang out and get a good feel for what they have in stock, that was impressive, also i can say this, they had amps, and they were probably what everyone else wants, but me i was looking for one from back in the day so its hard to find an amp that has not been in circulation for a bunch of years in good condition. But hey, if its new stuff you are looking for, they certainly have it. They had a nice selection of electric guitars also, and i was impressed with what they had. Also, they were a bit shy on the effects but had lots of accessories. They did well in putting together this store. And even though i didnt buy anything, i have my eye on something so we may meet again in the near future.

in the past i gave the mississauga location 5 stars. your greeted by the own jim with a big fake…read moresmile and a "how are you insert name " " i noted after customers left the owner and staff bad mouthing customers. jim the owner also seems to have some challenges with anger. the store has poor selection of products. i left guitars on consignment at this location and lets just say i won't do that again. i would buy certain items from this location that i could get for less at other stores. why? i felt i needed to support the store. i felt bad as jim seemed to always tell me how bad business was. over the years the owner became hostile and odd. the expectation is buy something or your wasting his time. his staff are cold and talk bad about customers... the oakville location has bigger store with alot better selection.. and your treated better

I have shopped at Kaos twice even though I live in East Toronto. The first time I went in it was…read morebecause they were carrying a Yamaha product that wasn't available anywhere else and I could "get it today" if I drove over there. So I did, and I got to chatting with the guys working there and they were really awesome. You know when you go into some music stores and everyone has that attitude like they're better than you or they don't want to waste their time serving customers - that doesn't exist here. The selection of in-stock guitars is not huge but they have some good products that aren't stocked in other stores, like the higher end Pacificas and some cool Godin stuff. I haven't gone in their acoustic room but it is properly closed off and humidified. There are two reasons I went here when I had to special order a guitar that isn't stocked anywhere, even though there are stores closer to me that are also licensed dealers. First, I liked them last time I shopped there, and second, the guitar I was buying had not-super-awesome online reviews about the factory setup and Kaos sells new guitars with a free setup per year. I mean, I can do my own setup but... I don't want to on something new. Most places will do a free setup when you buy it, but not once a year. They also double manufacturer's warranties for new items. If anything is lacking here it's because of the floor space - the shop is pretty small. They don't have very many pedals and I've never gone looking for drums but I haven't seen them in-my-face in the main showroom. I will shop here again if I need to special order something, because their customer service is great.

KAOS is excellent. Extremely knowledgeable staff and they will provide solid guidance. Talk to Lou…read moreor Jay.

Fantastic place. Great service. Kudos to Peter.read more

The store is very nice inside, looks recently built or renovated. The store was overflowing with…read moreG&L, Heritage and Charvel guitars with many of the same base models. The prices are average for the Canadian market. The owner was a little abrasive when I was in the store which I wrote about, but he sent me a message on here which was quite different and even tempered. The main reason I wouldn't return is because the stock is very old fashioned and trending more towards that niche market.

What a fantastic experience! Rory was extremely helpful and sweet my son up with a new guitar and…read moretuner. My son is neurodivergent and very anxious about learning to play. Rory engaged with him and offered great advice about taking care of his guitar and wished him the best. We went to another music store and the staff were so unhelpful, we walked out without buying anything.

A big shout out to Mike, who i believe is a floor supervisor…read moreHad this beauty shipped to me here in Ottawa & Mike made everything seemless & easy THANKS MIKE

Long time listener, first time visitor!…read more I've heard the Long & McQuade musical instrument ads on radio for years. And Lo and behold I finally visited with the family to pickup a larger-sized violin from this location. The store has a huge assortment of different instruments including new and used in its various sections ranging from guitars to flutes to saxophones. Some instruments can be tried and we noticed a few young musicians playing the piano while waiting for their music class. Indeed this store also features a set of teaching classrooms in a back corner and many families appeared to come into the store to attend their session. Our sales rep was quite patient letting us test several different violins and answer our questions regarding the brand quality and the differences size. We were able to get a good deal during the Black Friday sale with help from the manager. Our case and bow were also checked to be of good quality. The family left impressed with the service. Skip it or hit it? Come for the reputation, stay for the service.

Due to COVID they told me to call or text when I got there. I texted and I don't think they got it…read moreso I waited outside but someone eventually came out to make sure I've been helped. Their customer service is phenomenal, kind and make my experience easy and enjoyable.

Great service and a beauty hidden gem guitar shop. Love this place…read more Had a pickup installed in my Martin and was extremely satisfied with the work Highly recommend this shop

I wanted to extend my gratitude for your recommendations this past Saturday…read more So this weekend, I upgrade my Squier J-bass with Fender control pots and better Capacitors you recommended Previously my Volume pots where not a linear range (everything was in the first quarter turn, and the balance between bridge and neck where shit) the Tone pot suffered from EM noise interference A bit of drilling and dremel to fit everything in the cavity was a bit of a PITA but I made it fit Sanded down the magnets on the pickups to clean them up and expose new surface Holy shit. I now have a Fender Player Bass rammed into a Squier Couldn't be happier with the results TL;DR Don't need to update my pickups A $60 solution ($18 per pot + caps), soldering and electronics chops saved me $100s Thank you for your time and professional advice