After that , I picked up my guitar and "Pickup" was secured. "Nut" was not serviced and now when I tried to plug in guitar into amplifier ( I tried 2 amps) NO SOUND. I guess I will return for service. Failure to check and assuming that problem is repaired reflects Poor Service. What do you think ? I can not help but noticed all reviews are positive ????? I must be one with bad luck ? Regards Paul read more

Long & McQuade - Musical Instruments & Teachers Near Me - Burlington, Ontario

I am a local DJ and owner of an audio equipment company based in Mississauga and serving the Greater Toronto Area for over two decades. My journey began 15 years ago when I first purchased sound equipment at Long & McQuade, and since then, I've made it a point to exclusively shop at their Mississauga location. The exceptional service I've received from their Floor Supervisor, Mike Labo, and Sales and Rental Associate, Aaron Mann, has been outstanding. They consistently go above and beyond to ensure all my needs are met, offering the utmost assistance and never leaving until I am fully satisfied. I am truly impressed with the service provided by Long & McQuade, especially by these two incredible individuals. I highly recommend Long & McQuade to all music enthusiasts. Ed-Berto EJ Sounds read more

I visited here to window shop and have to admit I enjoyed being here, the energy and vibe was great and the staff were so busy here = so I'm returning with my questions on a slower day. Has everything and guitars to handle and play. read more

A fabulous music store. I teach piano and everything I need for my students is there. Prices are good and the variety is terrific for any music books. All clerks seem knowledgeable and eager to help. The instruments for sale are of excellent quality and there are lots to choose from. It's a gathering place for Burlington musicians with teachers available for almost every instrument. read more

Thank you to the amazing Norik! you're awesome and your customer service is next level. Your love of guitars is infectious and you have inspired my daughter to pursue the guitar! read more

The best Staff and most knowledgeable staff in Southern Ontario. I know going into the store I'll be treated with courtesy and respect no matter what I look at. Instruments I've never used before, no problem the staff take the time to show you the equipment without judging. Best place for beginners to go for anything. Great selection of new and used. I've purchased many guitars and other equipment with great service. This location is highly recommended. Look forward to going there any time. read more

I almost always leave this store with a bad taste in my mouth. If you have a question, most of the guys working will talk down to you and treat you like an idiot. The older guy in audio is knowledgeable and you can tell he sincerely wants to help you. The other audio guy with long brown hair is a dud. Your local shop will appreciate your business much more. The big corporate stores like this don't need your business and the staff make that apparent. read more

I went in to go buy a UR12, AT2020 and an XLR cable. I found everything I was looking for and the staff member who helped me was EXTREMELY efficient and very nice. I ended up spending 5 minutes in the store thanks to him. The store is very clean and laid out well. Staff are helpful and nice. I also appreciate the fact that each department has their own cash. I've frequented the Mississauga location over the years, but this one is far better. read more

The Best thing about this place is their staff, they ROCK (lol), they really know there stuff, they are not pushy and they allow you to truly take your time checking out an instrument, they also have great lessons too. Be sure to ask for Tim Park he's the man, honest smart and helpful all the way read more

Love this store - so much better than the Toronto location (I don't like as much snoot with my music, thanks). The prices are a little high, but there's often not many other places you can actually get what you want. What this store does though is provide fabulous customer service. Very friendly faces who go out of their ways to help. read more

I'd just like to echo the positive comments of Carleen L. when it comes to L & M's rental service. I have no musical / audio equipment background at all, but have rented audio equipment etc. for 5 different house parties 3 of my teens held over 5 years or so. The staff in rental department were amazing both in their recommendations of which equipment would best suit our basement and in gathering up all the necessary cables etc. we'd need. They made what was - to me at least - something that would seem like a technical nightmare a ' piece of cake ' - no more difficult than renting a DVD ! And the price for renting the equipment was dirt cheap as well...you can't go wrong IMO. The first occasion was a birthday party where on of the kids' garage band was going to play in the basement - so we rented speakers, amps, mixing boards, laser lights ...and even a smoke machine !!! The sound from the band - and the evening - was a HUGE hit ! Simply picked up the gear on Friday night and returned it on Monday. It went so well, as I said above , we rented laser light, sound and smoke equipment for the next 4 parties as well. The only thing keeping L & M from getting a 5 * rating is the parking - it's brutal. Their lot is very small and gets filled up quickly and nearby street parking is virtually non-existent. At least in the case of loading and and unloading rental equipment - this becomes a major pain. That aside - at least when it comes to their rental department - great service, great equipment and great prices ! read more

I've loved Long and McQuade for decades and have been super impressed by their massive expansion. This location is pretty good with kind, helpful staff. The parking is a nightmare though! read more

Found out the gear I bought there as new, had been previously rented. The sales staff told me that was standard practice at L & M. I think it sucks and should be illegal. read more

I've been here a number of times over the past several years and there's good and bad like most places. Good: Selection (variety and all price ranges) Freedom ( to pull anything off the wall) Good sales, promos and prices on used equipment Bad: Parking sucks If it's not on sale, there's no negotiating like you could in a privately owned store. Basically all the new items have there prices set by the company. It kills me to pay full retail when you know that during promo or certain holidays they drop some items by 20% or more. Dumb policy. I've had managers at places like future shop or Leon's give me a better deal than the sticker but the guys here or at their other location in St. Catharines shrug their shoulders and say they can't do nothing. Either they're lying or trying to squeeze me. They used to have a private room ( the area with the 2-$3000 guitars) with some amps where you could go in and play without disturbing the whole store. They should have someone make sure the guitars are tuned. The last time I was there I played about 6-7 guitars. They were all badly out of tune. I spent more time tuning their guitars than actually playing. No fun. read more

They do awesome repairs. Gibson and Fender's quality control has waved bye bye years ago. When you purchase a guitar from long and mcquade, they pick up gibson's slack by properly setting it up for you. I recently purchased a gibson SG standard with very poor fret work. They plekked it for me, and did an amazing set up. The manager Chris is awesome too. If you have an issues, he makes it his responsibility to take care of it. read more

I took a clarinet in for repairs on about October 1, 2013. It's almost six months later, and after all these months of chasing these people around, the repairs were never completed. Read on to find out more. The first red flag for me was when they ran the serial number for my clarinet and gave me a funny look when it came up under another person's name. Well I honestly can't tell you why the clarinet I had owned for 18 years (since I was a child), that my parents purchased brand new from a legitimate business, came up with with another name. Perhaps he typed in the wrong number? I guess it was just easier to glare at me as if I had stolen it, instead of retyping the number to see if there was an error. I really wanted this clarinet fixed, so I left it in their hands anyways. I was told that the repairs would take about a week and a half, and that they would call me within 48 hours with a cost. They called while I was out and asked me to call them back and confirm the price, which I did. Again I was told about a week and a half for the repairs to be completed, and I would receive a phone call and an e-mail when my clarinet was ready. Two weeks passed and I had heard nothing so I called the store and was told that apparently there must have been a miscommunication because to repad my clarinet was going to take three months. I called the store AGAIN around the three month mark, and was told that the repairs hadn't been started because I supposedly never gave them the approval for the price, which not only had I given them months before, but I had even been told that the repairs were in progress and would take three months. I made the mistake of leaving the clarinet with them still, after giving them approval for the price AGAIN, to which they told me it would be about a week (where did the last person I spoke to get 3 months from?!). Once again I hadn't heard from them, so I called them up, asked if the clarinet was ready and once again I was told that the repairs hadn't been started because I hadn't approved the price, which I had done TWICE by this point (plus had been told they were in progress). I was told (in a tone that suggested they thought I was lying about the situation) that yes the repairs should have been done ages ago if I did in fact approve of the cost. The person I spoke to then offered to put the repairs through as a rush, but I'm sorry, after almost 6 months of waiting for repairs to be completed I did no wish to give them my money or business. Upon picking up my clarinet, they did not seem at all interested in the fact that I had approved the price twice, or that they were in the wrong here. I got my clarinet handed to me and was pretty much brushed off. Not even an apology for their lack of professionalism or for wasting almost six months of my time. I will not be returning to Long & McQuade for anything. I will be sure to let my friends and family know about the horrible service I received. read more

The selection here is just like any other L&M, excellent range of recognizable brands. Mostly a gibson / fender store with their subsidiaries. The store is well stocked and organized. Like many of the reviewers here, I find the staff to range from nice people in a bad situation to downright rude. I am in the same situation as reviewer Mike H., I'm done with this place as a serious choice for shopping. I only go in for strings now. The breakdown of good experiences to bad is probably 1 for every 5. read more

I've had mixed experiences. Some of the sales staff are knowledgeable, helpful, intelligent and informative. Others not so. Typically, i will rant more about the negs. than the positive. I recently picked up an electric guitar (bought elsewhere) that had been serviced by the tech. department. The salesman returning it to me seemed hasty to get rid of me & easily became pugnacious. He mumbled rapidly & unclearly as he read over the info. on the repair bill. The techs had mostly fixed the problem I brought it in for, but several strings were buzzing markedly, as I found when I got it home. The guy told me 6 times -" it's a cheap guitar, won't sound like a Strat". He either didn't grasp or didn't understand that I realized this & it wasn't the point . I wanted it to sound as good as possible & to know what could be done to make it better. I wanted information he was uninterested in providing, saying, after I'd played about 4 notes, "It looks OK to me" and "This isn't a school". It was like dealing with Ricky from Trailer Park Boys, without the cursing. He brought up how long he'd been playing guitar, but that didn't mean his off-hand assessment meant anything, nor does it make a salesman trustworthy or able to hold a discussion. it was a weekday and they weren't busy, Later, I had an excellent, informative and satisfying discussion with the tech. who did my guitar. He gave me some advice as to how to remedy the residual issues I had with the instrument. When bringing in an instrument for technical servicing, I recommend ensuring the salesman is given very clear directions to pass on to the technician, even if the salesman says "that isn't necessary". Other sales staff have been civil, intelligent, informative, low-key, inviting (saying "Stay and play as long as you like" after I'd explained my interests and skill level) and clearly answering my technical questions. As someone else wrote: "Rating of 1 on a bad day; 4 on a good day". I have rented there three times without any problems - they provided what amounted to an upgrade when they didn't have the model that was on special. Generally I prefer the section with the acoustic guitars, pianos, horns and other "non rock n roll" instruments. Staff are more natural, relaxed, thoughtful, friendly, and possessed of a sense of humour. read more

It's a Long & McQuade outlet, so it's probably got one of the best (or at least access to the best) selections of musical gear in the country. Throw great rental service, good financing programs, and competitive prices on top of this and you can see why Long and McQuade has been such a success. Where this location stumbles is in customer service. The extent of the disinterest in (most) customers exhibited by the staff is mind boggling. I've had such a consistently bad experience with customer service at this location that I try to buy from other music stores when I can. read more