Another trip to The Speaker Shop and another satisfying visit. This time it was for a complete home…read moretheater solution. I cannot stress enough how helpful, reasonable and great both the shop and staff is. So do yourself a favor if you're serious about home audio and visit them.

Customer service is a lost art with most businesses these days, the speaker shop however, nails it…read more If you're looking for high-quality audio or even a random speaker that you think you can only find online for a reasonable price, give these guys a call first. They had exactly what I needed at a great price and delivered fantastic service. Definitely will be back soon for all my audio needs.

Have made several significant purchases from them. They are fantastic to work with, and not only…read moredid I get what I thought was a very good deal, they did not charge for shipping. Can't recommend them enough!

Inattentiveness and shoddy customer service. Not what one looks for in a HiFi audio dealer where…read morecustomers' audiophile systems often easily run from mid-five digits and into six-digit values. Unfortunately, over the course of one month of back-and-forth questions and answers to and from the owners and/or representatives of Vinyl Sound, this is most definitely a one-star review. Highly surprising from a hi-fi/audiophile retailer, as I've only had one other negative experience in my entire life from a different retailer. My requests were seemingly simple: 1) bearing oil for my Transrotor ZET 3.1 turntable; 2) replacement belts for the turntable, and; 3) a request regarding the possibility of making a cover for my turntable. Over a 29-day period, here is the breakdown, in number of days, of their response times to my various e-mail requests: 1, 5, 8, 0, 0, and finally, after waiting 14 days for a reply, I sent a final e-mail requesting an update but have yet to receive an answer. It's now 22 days without a reply at the time of this review. There are many other dealers to choose from. Select another that's not Vinyl Sound and likely be much more satisfied.

I just purchased the ARCAM Radia A25amp and the C5 CD Player. Tom, as usual was very helpful and…read moreaccommondating. Excellent service and a superb product. Will definitely return.

Great knowledgeable team. Thomas has been around for 55 years in Niagara for a reason. Always…read morelooking out for the customer. They don't just sell you things for the sake of a sale. I have made a number of purchases here over the years. And will continue to do so. Go to electronics store!

We hired Fantasy Sound Systems for our wedding reception in Buffalo NY and they were fantastic…read more They were great to work with and their flexibility and openness complimented our style and approach very well. Many of the other DJs in the area that we spoke to had a slight hint of attitude. Clearly, many of them felt they were "experts" in the field. In some cases, it was almost as if challenging their ideas was the equivalent of quibbling with your doctor about a medical diagnosis (not that there is anything wrong with quibbling with your doctor about a diagnosis!) Not so at Fantasy. They were happy to be as "hands on" or "hands off" as we wanted. They did a good job of working with the song lists we provided and picking up on the vibe we were trying to create. They took what we gave them and successfully added their own personal touches. Other noteworthy points: (a) Very well priced. And (b) Darren has quite the "DJ voice!"

Been a customer for 20 years now and these guys have provided me with the best products, service…read moreand knowledge when it comes to AV setups. I've bought over 6 TVs, a few receivers, speakers and they've installed my home theater build. I have their products and installation in almost every room in my home. Great personal service relationship! I won't go elsewhere.

The best. Phenomenal personal service. Excellent products. Technical know-how. I wouldn't go…read moreanywhere else.