Long time listener, first time visitor!…read more I've heard the Long & McQuade musical instrument ads on radio for years. And Lo and behold I finally visited with the family to pickup a larger-sized violin from this location. The store has a huge assortment of different instruments including new and used in its various sections ranging from guitars to flutes to saxophones. Some instruments can be tried and we noticed a few young musicians playing the piano while waiting for their music class. Indeed this store also features a set of teaching classrooms in a back corner and many families appeared to come into the store to attend their session. Our sales rep was quite patient letting us test several different violins and answer our questions regarding the brand quality and the differences size. We were able to get a good deal during the Black Friday sale with help from the manager. Our case and bow were also checked to be of good quality. The family left impressed with the service. Skip it or hit it? Come for the reputation, stay for the service.

Due to COVID they told me to call or text when I got there. I texted and I don't think they got it…read moreso I waited outside but someone eventually came out to make sure I've been helped. Their customer service is phenomenal, kind and make my experience easy and enjoyable.

What a fantastic experience! Rory was extremely helpful and sweet my son up with a new guitar and…read moretuner. My son is neurodivergent and very anxious about learning to play. Rory engaged with him and offered great advice about taking care of his guitar and wished him the best. We went to another music store and the staff were so unhelpful, we walked out without buying anything.

A big shout out to Mike, who i believe is a floor supervisor…read moreHad this beauty shipped to me here in Ottawa & Mike made everything seemless & easy THANKS MIKE

I have shopped at Kaos twice even though I live in East Toronto. The first time I went in it was…read morebecause they were carrying a Yamaha product that wasn't available anywhere else and I could "get it today" if I drove over there. So I did, and I got to chatting with the guys working there and they were really awesome. You know when you go into some music stores and everyone has that attitude like they're better than you or they don't want to waste their time serving customers - that doesn't exist here. The selection of in-stock guitars is not huge but they have some good products that aren't stocked in other stores, like the higher end Pacificas and some cool Godin stuff. I haven't gone in their acoustic room but it is properly closed off and humidified. There are two reasons I went here when I had to special order a guitar that isn't stocked anywhere, even though there are stores closer to me that are also licensed dealers. First, I liked them last time I shopped there, and second, the guitar I was buying had not-super-awesome online reviews about the factory setup and Kaos sells new guitars with a free setup per year. I mean, I can do my own setup but... I don't want to on something new. Most places will do a free setup when you buy it, but not once a year. They also double manufacturer's warranties for new items. If anything is lacking here it's because of the floor space - the shop is pretty small. They don't have very many pedals and I've never gone looking for drums but I haven't seen them in-my-face in the main showroom. I will shop here again if I need to special order something, because their customer service is great.

KAOS is excellent. Extremely knowledgeable staff and they will provide solid guidance. Talk to Lou…read moreor Jay.

The Epiphone EJ200VS I bought had severe finish cracks on the top. The store representative said he…read moredid not notice the cracks and the photos did not show them. He has blamed it on the shipping company (UPS) and the weather.

I love this guitar shop. I even follow Cask on Instagram. It's a well run and intelligently curated…read moreused music shop that always has new and exciting gear at great prices that has been set up and is ready to go. The service and repair is also great and well priced. It's a gem and the owner and staff are knowledgeable and helpful. I have been very pleased with every purchase and always feel welcome to try a pedal, etc. Not guitar snobs at all.

These guys are awesome. I have bought numerous item both online and at the store. Pricing on name…read morebrand products is competitive and delivery was quick, inexpensive with all items carefully packed. Staff at the store are excellent, knowledgeable friendly and go out of their way to ensure you get the right product. The solo necks are excellent value, frets are level, no sprout and are head and shoulders above a squire or other lower end guitars. Basic bodies are fine if you plan to finish with a solid colour and you will have to spend some time in prep before painting. A Solo neck fits the Solo bodies properly, fender necks may fit loose. Great value for what you pay, however you will have to put some effort into making that custom shop beauty. Great fun.

This is a great place for all kinds of music gear, especially guitars. I bought my son a beginners'…read moreguitar that was very affordable and is holding up great. The staff has great product knowledge and customer service. Thank you guys for a hassle free experience and all your helpful tips!

I gotta say, this place is amazing! This is my go-to place…read morefor strings. When my violin needed service, they took care of it with incredible care and precision. Their staff is thoughtful, knowledgeable, and very polite. Their luthiers are very meticulous with their work, and they can make any instrument sound great! I give them five stars because they take the time to make sure each customer gets what they're looking for. They provide great service, their atmosphere is very welcoming, and if you're looking for some guidance in making a decision, the staff at George Heinl will thoughtfully help walk you through it.

I needed some information about a Canadian violin maker and they were very helpful and informative…read more You can learn a lot about people by how they behave when they have nothing to gain.

Wide selection of instruments and sizes of violins, cellos, violas, etc…read more Very good quality and priced fairly. Good variety of accessories as well from strings, mutes, shoulder rests, etc. The staff is friendly and knowledgable. I would highly recommend this shop as they have products for beginners as well as professional musicians.

I visited Infiniti Strings to purchase a violin, case and bow. Ryan's positive, patient and…read morewelcoming attitude, combined with his in-depth knowledge, made Infiniti Strings the best experience we had while shopping for a violin. Ryan demonstrated excellent product knowledge throughout our initial visits and our return visit for a case, which helped us feel confident about our purchase. The process of finding the right violin was distinctive from other strings businesses we visited. Ryan asked questioned, listened to my feedback, as well as feedback from my music teacher to determine which violin was best for me. He has a profound knowledge of the violins available in the store and what makes each one unique. I highly recommend Infiniti Strings, in particular Ryan, if you are looking for a strings instrument or product.

Just love the store, great finds, reasonable prices, and wonderful people - a Jewel in Kensington!…read more Mike G.

Sure they're nice but they're terrible at fixing guitars. They were able to give my Ibanez a…read morestandard setup and replace one of the pickups no problem but when I brought my bass in, they did basically nothing to fix it. I asked them to see if they could fix the buzzing that was happening every time I played it and fix both of the knobs which would just spin around and do nothing. When I got it back the buzz was almost worse and one of the knobs completely just screwed off (wasn't doing that before) would not recommend this place if you're wanting more than just a set up. Waste of $120.