I sold a uke. Excellent service I have always found the service very professional and personal the…read morestaff is quite knowledgeable and mos helpful.

I was seriously interested in purchasing a Custom Shop guitar from The Twelfth Fret worth around…read more$3,000, but unfortunately, the customer service experience was extremely disappointing. I initially contacted them through their website requesting additional photos of the guitar but never received a response. I eventually called and spoke with Mike, explained that I was ready to purchase but wanted to see some additional photos first, and provided my email address. He said they never received an inquiry from me. Rather than simply taking my information and helping me with the request while I was already on the phone, Mike directed me back to the website to submit another inquiry or send another email. He came across as completely disinterested in assisting me or earning my business. I've purchased guitars and gear from Guitar Center, Sweetwater, Musician's Friend, and many other shops, and I'm accustomed to salespeople being happy to answer questions and provide additional photos--especially when someone is seriously considering a $3,000 instrument. Unfortunately, this was one of the most disappointing customer service experiences I've had with a guitar store. After reading some of the other reviews regarding customer service, my experience seems consistent with those concerns.

I've updated my review from 2 to 4 stars. I still think the price is high, but the office has…read morereally improved a lot over the last year. Most of the teachers have been pretty good.

My son is 14 years of age, he has just gone into sports activity, he looked for particular books…read moreregarding that. He also joined summer camp by School of Rocks. At the end he said it was awesome. Highly recommended. Keep the spirits high.

Extremely knowledgeable and incredibly helpful. A fantastic option compared to the large chain…read morestores. Paul K. Oshawa

Don't be scammed by them !…read more Have anyone here ever been scammed? Can we do a thread on shops not to buy from to protect people from getting scammed? A few years ago I bought a guitar from a music store in Ont Canada called tundra music. They have a few local shops and can be found on reverb. In the recent years they let tundra music back on reverb since they've been band . Now you can't leave any reviews about them via Facebook, google or reverb. Now here's my story. It was around April 5th 2020 when I saw a guild star fire V for sale . It was originally $2500cad on for $1000 and came to $1175 after taxes and shipping. On April 5th was when the fun began with tundra music. After a week had gone buy I noticed the guitar still hadn't shipped so I called the store and they had clue about the sale that was done , after that I noticed the ad was back up so I messaged them and they posted a "it's been shipped " notifications on my guitar. After a few days Of no tracking number I called the people who "supposedly" pickup it up and to my horror the response I got was " we haven't been there and that code isn't in the system " . So I started calling them day after day and eventually they knew my voice and I've never been to the shop since I live halfway across the country. Eventually the stopped all communication and I had no clue what to do . I messaged reverb explaining what was going on and found out they have a history of doing this and the got my guitar shipped. The second part of the story is fun really fun! When the guild got here it was not as described! It was listed as brand new not three years old with a bad paint job. On top of that it wasn't playable not one bit . The frets buzzed, the action was high, under the pick guard was scratched all to hell , there was paint missing from the f holes and just sounded horrible! I was never so letdown before and wonder how it even left the factory like that . I tried getting in contact with tundra but like I said the wouldn't respond so I got stuck with a unplayable guitar . Over the years I've invested close to $700 cad to get my guild playable and sounding good . Two years after I still haven't heard from tundra but the guild is amazing now . But if you look closely you can see the bare wood in the f holes, on a guitar of this price you should see any wood. The sad thing is my squier cv telecaster played nicer and not to mention a flawless finish on it

The Epiphone EJ200VS I bought had severe finish cracks on the top. The store representative said he…read moredid not notice the cracks and the photos did not show them. He has blamed it on the shipping company (UPS) and the weather.

I love this guitar shop. I even follow Cask on Instagram. It's a well run and intelligently curated…read moreused music shop that always has new and exciting gear at great prices that has been set up and is ready to go. The service and repair is also great and well priced. It's a gem and the owner and staff are knowledgeable and helpful. I have been very pleased with every purchase and always feel welcome to try a pedal, etc. Not guitar snobs at all.

Five star service from Frank! He is so polite and professional that he's no jerk! The selection of…read morepiano books is very vast, just like Canada! Also, Frank knows English!

Really impressed with the rental program! Great way for people to try out an instrument (go to…read moretheir website to read about it) but this completely worked out for us. Instead of investing $800+ on a saxophone, we are renting one for $35 a month to see if my husband is actually seriously about learning to play! We can also apply the monthly rental fee and buy out the sax if he chooses to or apply the money to a different instrument! Good selection of popular sheet music too. I haven't touched the piano for 15+ years but walked out with some sheet music to play for fun. Friendly staff. Saw some cute ukuleles that we could buy our nephew/niece for xmas. Price ranges from $40 and up. Lots of colors and designs to choose from.

Never made it into the store - they moved, and the yelp page hasn't been updated. That's not a…read moreknock on the quality of the store, but more, they are no longer adjacent to the distillery district.

A couple of Wednesdays ago, I was in the Bloor-Ossington area. I had parked in front of this Long &…read moreMcQuade for a couple of hours. I like backstories. I saw a heritage sign on Long & McQuade's building. It used to be the Concord Tavern. This tavern was open from 1948 till 1983. Back in the day, it was the hip location for artists and music lovers. The Concord hosted a bunch of talented musicians, jam sessions, and cool performances. Ronnie Hawkins and his band, which was later shortened to The Band, performed up to seven days a week at the Concord during the 1960's. Eventually, The Band joined Bob Dylan as his backing band and later became stars themselves. Pretty cool! Jack Long, a member of the Jack Long Trio, was the founder of Long & McQuade Musical Instruments. To date, it is Canada's biggest music store. He started his business in a small Toronto house on Carlton Street in 1956 and expanded to more than 90 locations in all ten provinces. Through a bit of research, I found out that Long had passed on September 4, 2024 at the age of 95. He was a jazz lover. He played the trumpet. He was appointed to the Order of Canada in 2014. Drummer Jack McQuade of this trio, who left the business in 1965, passed away in the 1970's from cancer. I don't know who the third member of this trio was. When the Concord Tavern closed down in 1983, an Irish pub took over, but eventually closed down. Long & McQuade's moved into its current location in 1988. It's fitting that a music store gave this site a new musical life. It has a massive assortment of instruments, sheet music, accessories, and more. I looked through the window. I didn't go in because I'd be there for hours and would likely buy an instrument to attempt to play. I grew up with a lot of music. We had a local music store in the Beaches that is now gone for good. My parents got me a ukelele in grade 3. When I was in grade 9, they got me a clarinet and I played it all through high school. This massive music store is my kryptonite. From guitars, to trombones, the selection of musical instruments looked impressive. I saw a girl lugging her trumpet into the store. My guess was that she was there for lessons. I don't miss hours of practicing various musical instruments growing up and likely annoying everyone who lived in my apartment building. I'm sure that they are stronger for it... haha! This store does have a few parking spots, but they are limited. It's probably best to parking on the street and shell out of parking. Maybe when I strike it rich, you'll see me getting an electric guitar from this store. I imagine annoying my neighbours in Markham playing it. (376)

I've been going to city pawn for years they're nice helpful and if something doesn't work they take…read moreit back no problem. I'm happy to stay it was only twice and the items we're movie's. I've probably spent hundreds of dollars there they have a really nice selection of jewelry that's what I'm looking for now.

From the owner: Looking to turn some of your old valuables into cash? Then visit City Pawn / Try-City Music with…read morelocations in Kitchener and Guelph. We specialize in new and used musical instruments. Bring in your jewellery, electronics and collectibles to receive cash right away. Visit us today.

Great store and great service. Repair work is top notch and Dan is extremely knowledgeable…read more Inventory is always changing and you can always find something of interest. Bought a locally made Wolf guitar there today and couldn't be happier with the purchase.

From the owner: Custom Built Musical instruments On Site Custom Repairs,…read moremodifications, Set-ups for any Musical Instrument. Luthier and Technicians available daily. Lessons in Music. Guitar. Piano. Keyboard. Violin. Viola. Cello. Bass. Drums. Sales Of New Used and Vintage gear. Consignments available.