Given the last reviews were over 7 years ago, wanted to post a fresh review for some of the best…read morecustomer service I have experienced! I have some musical experience from childhood but nothing serious and was looking to rekindle that hobby while not knowing what instrument I wanted to pursue. Pro-Music offered to let me do several paid trial lessons to try a class to see what sticks and I finally ended up with piano. With kids, they expect you to sign up a school term but for adults, they have been amazingly accommodating and adaptive to my work schedule and I have been able to schedule lessons at times that work for me and the teacher. Renting instruments was also a breeze and they explained the differences between the different types of guitars etc. they have all the RCM material for purchase for convenience and also some hobby music books too. Highly recommend!

I wanted to buy a specific guitar as a birthday present. Initially, I preferred to go to Long and…read moreMcQuade to order this guitar. They are my most trusted music store. However, they did not handle the products of the specific company that I desired. On the other hand I had saw on the company's website had said Pro Music handled their product. Even though I did not trust Pro Music, I figured I'd give them an open mind and a chance. The first time I entered the store, it was quite a mess. Very bland and not decorated. It made the guitars and other instruments look dull. There were a few cubicles that covered a sixth of the entire room. People worked in those cubicles. They seemed as if they were not part of the music business so I did not bother them about my purchase idea. As I walked in more I noticed a proper front desk with guitar and musical accessories. I asked the man standing behind the front desk if I could order a specific guitar to the store. He had no idea what I was referring to, so I explained that I went to a the specific guitar company's website and that website explained that the store was a dealer of the products. I showed him the website to prove to him. He then understood and then took my information down. He told me that he would ask his distributor if they handled the guitar and they whether or not they did, he would give me a call. I never got a call. I figured that it wouldn't take long for him to ask his distributor, but it took almost a week until I marched back into the store asking what happened. When I did, he went into the cubicles, went through the computer and printed out a price immediately. As if he did not even need to check whether they had the guitar. He showed me a price 50$ more expensive than the price we both saw on the computer. However, it did not matter to me. It was a present. I just needed the gift that they said would ship in from 2-3 weeks. I put in a deposit for the guitar and asked about their warranty policies. He giggled and explained, "It's just like any normal warranty", "What do you mean?", "It is final sale, unless it is deformed from shipping.". I did not expect such a condescending attitude. If we look at Long and McQuade, I believe they have the best warranty policy. If you do not like your guitar up to 30 days after paying full price, you are able to return it with a full refund. Which is NOT like any "normal warranty". Nevertheless, I put in the deposit. A week later I got a call from them. They told me that the guitar would not be in until JUNE. That is 3 months from now. I did not plan to wait and give my friend a present that was 3 month's late. When I asked why it could not ship in earlier or at least in a few weeks, he could not explain. He could only say, "We don't have it, but it will come in at June if you want to wait.". I simply told them that I wanted my deposit back. TL;DR -- Clueless and condescending employees in a disorganized store were at a slow process to see whether I could get a specific guitar shipped in. When I got no call from them I marched in and they finally gave me answers and a more expensive price than before. Fast forward a week and they tell me that the guitar will not ship in for 3 months. I had to explain to my friend that I have no present for him because Pro Music could not help. At the end, I highly recommend Long and Mcquade for anything to do with music. At least they know what they are doing. Pro Music does not.

Best place to buy new and used music instruments as well as equipment. Rental area also very good…read morewith very friendly and knowledgeable staff who genuinely enjoy their work!

Bad service rude not honest with what they tell you. After buying 2 guitars & 2 keyboard tell us to…read morebring in for a once over wasting our gas and time they say there technician is not in don't no when they would be in. They sold us the guitars with cheap strings the neck was worped. We have found another music store that has been very honest and now the new store will get our business and never ever again buying from long & McQuade. Don't waste your time or money

We were so happy to have Denise and Natasha play the harp & cello during our wedding ceremony! They…read moreare extremely talented and very accommodating! Having live musicians during your event really makes a difference - our guests were very impressed! Denise was so easy to work with, very professional and responsive! We had a hard time selecting our songs and she was more than happy to provide some recommendations and provide us with some recordings to ensure that we will be happy with the songs we chose. You need to have her play at your next event!

Great store and great service. Repair work is top notch and Dan is extremely knowledgeable…read more Inventory is always changing and you can always find something of interest. Bought a locally made Wolf guitar there today and couldn't be happier with the purchase.

From the owner: Custom Built Musical instruments On Site Custom Repairs,…read moremodifications, Set-ups for any Musical Instrument. Luthier and Technicians available daily. Lessons in Music. Guitar. Piano. Keyboard. Violin. Viola. Cello. Bass. Drums. Sales Of New Used and Vintage gear. Consignments available.

Very friendly and knowledgeable teachers. The pricing is very affordable. My teacher Jane was able…read moreto work around my schedule and even travelled to my home for lessons. Ask for her for piano lessons shes amazing! Highly recommend!

From the owner: Qualified and fun teachers! Offering affordable in-studio music lessons in Markham Ontario, as well…read moreas in home lessons across the GTA, we offer lessons for all instruments and RCM prep theory/history lessons. We will accommodate your busy schedule with lesson packages to fit your needs!

Was looking for a place in Toronto who could service my turntables . I wasn't able to get them…read morefixed in time for my gig . System music had rentals as well a true ( one stop shop !)

You'll want to go here even if you don't need anything. Barry goes far out of his way to make you…read morehappy. He's friendly, polite, respectful and hilarious. Even his staff and other customers are friendly. Can't say enough good things about this place.