Best instrument store in the GTA area. Has all your needs from Beginner guitars to unique Boutique…read moreinstruments that you can't really get anywhere else. Stan and his staff are awesome and helpful. I have been a repeat customer and will be back.

I just trade a Boucher and Martin for a gorgeous Lowden guitar. Stan and his staff could not be…read moremore helpful. Their Luthier set the guitar up with new strings while I waited, no charge. This will be my Music Store from now on! Cheers!

Wide selection of instruments and sizes of violins, cellos, violas, etc…read more Very good quality and priced fairly. Good variety of accessories as well from strings, mutes, shoulder rests, etc. The staff is friendly and knowledgable. I would highly recommend this shop as they have products for beginners as well as professional musicians.

I visited Infiniti Strings to purchase a violin, case and bow. Ryan's positive, patient and…read morewelcoming attitude, combined with his in-depth knowledge, made Infiniti Strings the best experience we had while shopping for a violin. Ryan demonstrated excellent product knowledge throughout our initial visits and our return visit for a case, which helped us feel confident about our purchase. The process of finding the right violin was distinctive from other strings businesses we visited. Ryan asked questioned, listened to my feedback, as well as feedback from my music teacher to determine which violin was best for me. He has a profound knowledge of the violins available in the store and what makes each one unique. I highly recommend Infiniti Strings, in particular Ryan, if you are looking for a strings instrument or product.

We've had occasion to come here many times over the years as my daughter's a music student. Every…read moretime I've either come in or dealt with anyone here over the phone, it's been a great experience. The store has been renovated within the last couple of years and is more or less divided into two major spaces - classic instruments, keyboards and rentals at one area to the right and back when you come in, and the mostly guitars and drums in the main section coming right into the entrance. They have a lot on hand to look at and try out firsthand. The print music selection is getting thinner and thinner over the years, but you can order just about anything you need. It may take a couple of weeks depending on what you need and when you make your request in their ordering cycle, but they're very good at locating what's needed and processing your order efficiently. Last time I needed a book, all I had to do was call and boom - the staff looked it up, confirmed the details, processed my payment and I had my receipt over e-mail in minutes. When it arrived at the store, my daughter promptly received her e-mail notification and Bob's our uncle. They carry several brands of all the instruments they sell, and also have used options, which is great for those either on a budget or not sure whether they want to invest so much in a new-to-them instrument. No matter what you're looking for, they have so many knowledgeable staff, someone will be able to answer just about all of your questions. Most recently, we came in to audition some instruments for rental as my daughter is picking up an additional instrument to her primary. Lucas was very thorough and patient going through all 3 of the potential instruments she wanted to try, and answered all her questions about specs, comparable items, etc. He went through the different pricing and this includes not just straight rentals but rent-to-own options as well. Even hub, who can't play a thing, found cool items to stay occupied and ended up buying some Rush merchandise for himself. Don't worry about having to hang a while because they have their own washroom facilities too. Always a good experience.

Got a few special orders for pickup after Purolator lost our initial guitar purchase (terrible…read moreservice from Purolator, if you order online I suggest shipping insurance). Unfortunately it was a discontinued guitar so we had to grab a demo and didn't want to risk shipping an order that might get lost again. We called for a special order from Nate and it went relatively smoothly. When the order was ready for pickup, we went in store, and Sandra was very helpful and accommodating. The first order was a demo transferred from Quebec, so she let us try out the guitar in store, and we found some issues with the tone knob. She got a tech to help fix the tone knob, and the guitar was otherwise in decent condition, so we kept it. She also noted 1 year warranty and a free setup that can be claimed later, which was great to know especially for used/demo purchases. We were happy with the first order so we asked her for a second special order from the Burlington store, and it came in damaged unfortunately, even though we ordered new (looked like the package wasn't prepared properly from the Burlington store that shipped it). The bottom edge of the guitar was completely chipped, and was pretty dirty/scuffed. It seems that new does not mean unopened, but rather that it has not been on the store display before. Luckily we were also able to try this at the store to find out. The manager offered a discount but we really wanted a new guitar, so we did a third special order from the Owen Sound location. This time things went a lot more smoothly and the guitar came in great condition, and was packaged for transport properly. Sandra ensured us that the package had not been opened before which was great news. She had even kept us in the loop during the entire process, letting us know when it will be handled and when to expect the order. Looks like each store has variations in customer service, logistics, and handling of guitars, so it might be a hit or miss sometimes, but luckily we had a good experience with Sandra and the team at this location. My only criticisms are that these variations made it pretty frustrating to purchase when they don't work out as planned (even with a great sales rep), and selling opened guitars as new without checking its condition thoroughly is not great practice. I would suggest anyone looking to purchase from Long and McQuade to thoroughly check the guitar even if it is new, and perhaps find a good sales rep that can help you ease the experience.

I have shopped at Kaos twice even though I live in East Toronto. The first time I went in it was…read morebecause they were carrying a Yamaha product that wasn't available anywhere else and I could "get it today" if I drove over there. So I did, and I got to chatting with the guys working there and they were really awesome. You know when you go into some music stores and everyone has that attitude like they're better than you or they don't want to waste their time serving customers - that doesn't exist here. The selection of in-stock guitars is not huge but they have some good products that aren't stocked in other stores, like the higher end Pacificas and some cool Godin stuff. I haven't gone in their acoustic room but it is properly closed off and humidified. There are two reasons I went here when I had to special order a guitar that isn't stocked anywhere, even though there are stores closer to me that are also licensed dealers. First, I liked them last time I shopped there, and second, the guitar I was buying had not-super-awesome online reviews about the factory setup and Kaos sells new guitars with a free setup per year. I mean, I can do my own setup but... I don't want to on something new. Most places will do a free setup when you buy it, but not once a year. They also double manufacturer's warranties for new items. If anything is lacking here it's because of the floor space - the shop is pretty small. They don't have very many pedals and I've never gone looking for drums but I haven't seen them in-my-face in the main showroom. I will shop here again if I need to special order something, because their customer service is great.

KAOS is excellent. Extremely knowledgeable staff and they will provide solid guidance. Talk to Lou…read moreor Jay.

I ordered a duet collection from Remenyi six months ago, which turned out to be out of print…read more Remenyi continually informed me when it was expected to arrive. I was so grateful not to be forgotten and delighted when it finally arrived. Merrilee Brand

Oh, Remenyi. How you were so good to mi! How impressed I…read morewas to comm via text (thanks again, Katie & team!) on my sitch of a score I wrongly purchased online. Then you offer to hand-deliver the correct Bach by an amiable staffer at my home, as Mike (ty!) would be nearby. Whuuut? So pleased and grateful for excellent, tech-fuelled AND human experience. Allegro to the double line. Bravi! Rick

I gotta say, this place is amazing! This is my go-to place…read morefor strings. When my violin needed service, they took care of it with incredible care and precision. Their staff is thoughtful, knowledgeable, and very polite. Their luthiers are very meticulous with their work, and they can make any instrument sound great! I give them five stars because they take the time to make sure each customer gets what they're looking for. They provide great service, their atmosphere is very welcoming, and if you're looking for some guidance in making a decision, the staff at George Heinl will thoughtfully help walk you through it.

I needed some information about a Canadian violin maker and they were very helpful and informative…read more You can learn a lot about people by how they behave when they have nothing to gain.

I've been to Just drums a few times. I bought an electronic kit from them one time and then took a…read morebreak from drumming. I switched back to acoustic and needed a twenty dollar hardware piece to complete my kit. I knew exactly what I needed and when I talked to the guy working, He tried to sell me about 300 dollars worth of stuff and told me about how I'm doing things wrong. I didnt say anything as it realllllly smacked of a sales person trying to push junk. Anyways, Luckily I wasnt going in blind and have done this set up before and its working out well. The drum place itself is well stocked. Parking is on the north side. I was a bit turned off by the experience but it wouldnt stop me from picking up stuff from here. I just wouldnt expect service.

Amazing, honest service. I went into the store looking for a gift for my friend studying music at…read moreuniversity and the guys at Just Drums quickly found me a bunch of awesome options in my price range. Great service and knowledgeable staff, awesome store, would highly recommend!!!

These guys are awesome. I have bought numerous item both online and at the store. Pricing on name…read morebrand products is competitive and delivery was quick, inexpensive with all items carefully packed. Staff at the store are excellent, knowledgeable friendly and go out of their way to ensure you get the right product. The solo necks are excellent value, frets are level, no sprout and are head and shoulders above a squire or other lower end guitars. Basic bodies are fine if you plan to finish with a solid colour and you will have to spend some time in prep before painting. A Solo neck fits the Solo bodies properly, fender necks may fit loose. Great value for what you pay, however you will have to put some effort into making that custom shop beauty. Great fun.

This is a great place for all kinds of music gear, especially guitars. I bought my son a beginners'…read moreguitar that was very affordable and is holding up great. The staff has great product knowledge and customer service. Thank you guys for a hassle free experience and all your helpful tips!