This is a really strange place. It's in an office building and we booked appts. at "The Studio" but some of the signs say "PR at Partners." The Facebook listing has a fake website for The Studio, but we'd seen a haircut we liked from someone who went here, so...
1st visit my daughter got a great haircut and the allover dark color she wanted; my haircut was passable although not what I asked for. While there I consulted with Tatiana on partial highlights for my next visit.
2nd visit with two months of growth my daughter's root touch up was $140! They were rough with her hair throughout. With her eyes closed at the shampoo station and holding back tears, she opened her eyes to find her stylist pointing at a balding spot and mouthing "can you believe this" and the other stylists snickering.
I was not aware this was happening because I had my own situation with my stylist who was not who I did my color consult with despite the salon claiming it was when I made the appt. Mind you I have thin thinning hair, I repetitively say I don't need a helmet of highlights to EVERY colorist EVER - just a thin streak here and there. Well, every single strand of hair got foils. She didn't come back when the buzzer went off. WARNING BELLS. I went to have my hair washed, I thought she was doing leave-in conditioner because she walked away saying she'd be right back. When she returned, much later I asked her what that was and she said TONER. OMG - right girls? You don't want to hear that because it means they screwed your highlights and they don't want you to see until they "tone" it down. Never talked about; asked for toner. Got charged $40 for her attempt to hide her mistake.
And again, how many times do you have to say ouch and flinch to not have your hair pulled out???
Go to get my now triple processed hair cut, explained plainly, showed pictures, argued, had to agree to the kind of cut that gives me Mickey Mouse ear affect cause I don't know my own hair apparently.
There is no definable shape, no amount of styling to be done, to make this look anything more than a boy's mistake of a haircut. I said I like to flip my ends - don't like to curl my hair under and what did I get? Does neither but more likely to curl under. Kind of. The "senior stylist" exclaimed she couldn't style my hair during the blowdry because she "doesn't know how to do that -she's working on it".
My daughter was now crying in the car and me - I was speechless at the register when the bill was nearly $500. Speechless. Stopped moving. Waited for them (three people trying to figure out how to work the system to charge me) to say anything to fill the uncomfortable silence. Like explaining how they arrived at that. SO, I asked. My stylist said she charges top dollar for cuts, and this and that. etc.
I said I am not paying $500. We had more work done two months ago and paid $300. They "discounted" the toner. Still, I am shocked. No - we'd love to make it right; No - you're right we didn't discuss thsi with you.
Mind you, their website was down and we brought it to their attention. So, again, I asked where their pricing was since their website was down. No answer, lots of looking down -anywhere but at me. I was SO tempted to refuse to pay and my CC company says that is what you MUST do if this ever happens again. Because I am disputing this. I have long text records of where the next day I immediately brought all this to the attention of management, and they were like "have a nice life."
And so, I am here on Yelp. Learn from my experience, girlfriends. We thought we were going to a place called THE STUDIO in Tysons, but they said the PR at Partners website wasn't down. I look for PR at Partners in Tysons on Yelp and it doesn't exist. So, this must be the right place since we did think we were going to THE STUDIO in Tysons. The CC receipt says PR at Partners.
From what I've read, people everywhere have the same experience at PR at Partners. They don't really care if you like your haircut or color. read more