Extremely Disappointing Experience with Zero Compassion I had a haircut scheduled with Cara at 11:00 AM today. At 7:00 AM that morning, my 3-year-old daughter woke up with a 104.2 fever. Any parent knows that means an immediate call to the pediatrician or urgent care. At 7:15 AM, I emailed the salon explaining the situation and asked if I could please reschedule to next week. Their response was simply that their policy requires charging 50% of the service cost for missed appointments, and that they would "gladly reschedule" once the fee was applied. (see image attached) While I understand that businesses have cancellation policies, this response felt surprisingly rigid given the circumstances. Then, about 20 minutes before the appointment, my daughter began violently vomiting everywhere, making it impossible to bring her with me and confirming that she needed immediate medical care. Despite all this, I still went to the salon briefly to explain the situation in person, hoping that speaking face-to-face might allow for a little understanding and how they should consider extenuating circumstances to retain customers. I explained that my child had a 104 fever and was now vomiting, and asked why there wasn't any flexibility. The front desk called the owner, but instead Cara came out to speak with me. What followed was honestly shocking. Her response was chillingly cold and essentially she said policy is policy over and over. Frankly, it was incredibly weird and off putting. There was no pause, no concern about the situation, no attempt to work with me -- just a flat statement that the charge still applies regardless of the circumstances. Mind you, at that point I was already in the salon, so it wasn't a cancelled appointment at that point. I was seeking non robotic clarification. She said it so many times that I felt pushed out. It was weird and creepy. I fully respect that businesses need cancellation policies. However, the complete lack of empathy or discretion in an obvious medical situation involving a small child was deeply disappointing. Policies matter. But how you treat people when real life happens matters more. If you choose to book here, just be aware that there appears to be no flexibility even for legitimate emergencies. read more

The Studio - Hair Salons Near Me - Vienna, Virginia

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--In response to the owner: I told you 2:30 and I have the exact color formula my stylist used (3N 20vol). I'm not sure what requires a consultation for a root touch-up. This is an unprofessional facade to the fact that your salon was uncomfortable with my pre-existing hairstyle and needed an out. I found another highly rated salon in Arlington who will take me and I will exercise my right to post about my experience on all social media platforms.-- I booked a root touch-up appointment and I let the salon know half of my hair is partially dreadlocked. I got a call from the receptionist 20 minutes prior to my appointment telling me my stylist was running 15 minutes late. Upon asking how long it would take to be done, the receptionist called to tell me I should have booked a consultation and they need to cancel my appointment. I feel confused and treated differently because of my dreads. I don't recommend this salon. Never have I been to a new salon and have been asked to do a color consultation for a simple root touch-up and my natural hair is brown. read more

Pluses at The Studio are ample free parking and the overall quality of their stylists. I have been going to Tatiana for cuts/color for over a decade. She keeps me looking younger. She takes her time and explains any new process or products sending you back into the world with renewed confidence. Her assistant Bahar spoils you with gentle scalp treatments. You will want to return. read more

Cara is a hair genius! I've been seeing her for a few years now and don't know what I'd do without her. She routinely cuts my hair,covers my roots, and is always on top of her game. Thank you Cara! read more

Been coming here since they opened and before that when they were located in Tyson's mall. Cara is amazing but honestly the whole place has good vibes and even better talent! read more

I have been a client of Cara's for over 12 years and my hair just keeps looking better and better! Cara is a color genius/expert and I will not go to anyone else. I'm extremely particular about my stylists and before I discovered Cara-I was flying to Chicago several times a year to get my hair done with my former stylist there. This is the best salon and the best color and extensions services in the area. read more

I've been seeing Cara for over 3 years and she's the best! From split dyes to semi permanent color and different cuts, she always sees my vision. My hair is also healthier than it's ever been with a ton of new growth. The rest of the staff is always friendly and helpful. read more

I've been a client for more than 20 years. The fact that I keep coming back is a testimony in and of itself. But I have found the entire staff to be helpful and caring. My experience is their priority. I can't say that about many service businesses. Thanks to The Studio for not only keeping my look fresh, but for making me feel good about the entire experience. read more

I've been going to Cara for 10+ years. Shes phenomenal. The Studio is easy to schedule with, clean, and everyone is so helpful and friendly. 10/10. read more

When you're a blonde, you know it's hard to find good colorists who can keep your color all year long. When you find the "ONE", you stick with them. That's why I totally recommend Tatiana at the Studio at Tyson's. And, in an area as large as the the DMV, you'd think it's be easy to find someone who can consistently deliver any shade of blonde. It's not. I've tried many in DC. When I found The Studio (back at their old location and that horrible mall lighting), I knew I'd found my new go-to colorist and stylist. She's so good I continue to make the trek out to Tyson's and even saw them through COVID. I go from a warm honey blonde to an ash/cool; long to short. Even with the harsh DC water, my color doesn't turn brassy and lasts between visits. So--if you're still looking for your go-to colorist who also gives killer cuts with perfect movement, head to the burbs, book with Tati -- it's worth leaving the city. read more

This is a really strange place. It's in an office building and we booked appts. at "The Studio" but some of the signs say "PR at Partners." The Facebook listing has a fake website for The Studio, but we'd seen a haircut we liked from someone who went here, so... 1st visit my daughter got a great haircut and the allover dark color she wanted; my haircut was passable although not what I asked for. While there I consulted with Tatiana on partial highlights for my next visit. 2nd visit with two months of growth my daughter's root touch up was $140! They were rough with her hair throughout. With her eyes closed at the shampoo station and holding back tears, she opened her eyes to find her stylist pointing at a balding spot and mouthing "can you believe this" and the other stylists snickering. I was not aware this was happening because I had my own situation with my stylist who was not who I did my color consult with despite the salon claiming it was when I made the appt. Mind you I have thin thinning hair, I repetitively say I don't need a helmet of highlights to EVERY colorist EVER - just a thin streak here and there. Well, every single strand of hair got foils. She didn't come back when the buzzer went off. WARNING BELLS. I went to have my hair washed, I thought she was doing leave-in conditioner because she walked away saying she'd be right back. When she returned, much later I asked her what that was and she said TONER. OMG - right girls? You don't want to hear that because it means they screwed your highlights and they don't want you to see until they "tone" it down. Never talked about; asked for toner. Got charged $40 for her attempt to hide her mistake. And again, how many times do you have to say ouch and flinch to not have your hair pulled out??? Go to get my now triple processed hair cut, explained plainly, showed pictures, argued, had to agree to the kind of cut that gives me Mickey Mouse ear affect cause I don't know my own hair apparently. There is no definable shape, no amount of styling to be done, to make this look anything more than a boy's mistake of a haircut. I said I like to flip my ends - don't like to curl my hair under and what did I get? Does neither but more likely to curl under. Kind of. The "senior stylist" exclaimed she couldn't style my hair during the blowdry because she "doesn't know how to do that -she's working on it". My daughter was now crying in the car and me - I was speechless at the register when the bill was nearly $500. Speechless. Stopped moving. Waited for them (three people trying to figure out how to work the system to charge me) to say anything to fill the uncomfortable silence. Like explaining how they arrived at that. SO, I asked. My stylist said she charges top dollar for cuts, and this and that. etc. I said I am not paying $500. We had more work done two months ago and paid $300. They "discounted" the toner. Still, I am shocked. No - we'd love to make it right; No - you're right we didn't discuss thsi with you. Mind you, their website was down and we brought it to their attention. So, again, I asked where their pricing was since their website was down. No answer, lots of looking down -anywhere but at me. I was SO tempted to refuse to pay and my CC company says that is what you MUST do if this ever happens again. Because I am disputing this. I have long text records of where the next day I immediately brought all this to the attention of management, and they were like "have a nice life." And so, I am here on Yelp. Learn from my experience, girlfriends. We thought we were going to a place called THE STUDIO in Tysons, but they said the PR at Partners website wasn't down. I look for PR at Partners in Tysons on Yelp and it doesn't exist. So, this must be the right place since we did think we were going to THE STUDIO in Tysons. The CC receipt says PR at Partners. From what I've read, people everywhere have the same experience at PR at Partners. They don't really care if you like your haircut or color. read more