This was hands down the worst salon/experience that I have ever had. Michelle Park, supposedly a manager and stylist, which is quite frankly laughable due to the lack of standards that this company has in regards to management, did my hair.
I came in asking for my hair color to be lightened (balayaged), which she agreed to.. Within minutes of her beginning to deposit color into my hair, i realized that she was dying my hair dark brown - literally the complete opposite of what I had asked for. Not to mention was this NOT what I came in for, but she also decided not to use a permanent color option, which completely defeated the point.
To top this all off, once I recognized that she was dying my hair BROWN, she proceeded to tell me to stop talking for the rest of my time with her. Excuse me??? What a complete lack of professionalism, especially coming from a supposed "manager". I have seen homeless people on the side of the street with more tact than Michelle.
I came in with pictures and a very knowledgeable background on the coloring process, considering I have been having my hair balayaged for over 10 years now. I was clear during the entire consultation and appointment as to what I wanted, and she didn't listen at all. I understand sometimes people come in with unrealistic expectations when it comes to their hair, especially when going blonder, but as a stylist, IT IS YOUR JOB TO SAY SOMETHING, rather than just continuing and doing your own thing. THIS IS SOMEONE'S APPEARANCE THAT YOU ARE ALTERING and I never agreed to anything that she did to my hair.
The WORST part is that before I scheduled my appointment, they quoted me one price. Upon my arrival, they confirmed that price. Upon payment, that amount mysteriously doubled. After asking to speak with the manager, they confirmed the now doubled price. Upon reluctantly agreeing to pay, this now double price DOUBLED AGAIN. I'm not understanding how I was quoted three different numbers in a span on one hour.
I would ensure that you DO NOT come in with any article of clothing that you care about. Michelle was absurdly careless with how she was throwing around hair dye and completely ruined my designer blouse. Of course, no empathy or offer to replace the blouse was made due to her own carelessness.
I reached out to corporate on numerous different occasions, to only be met with the audacity of an attitude from their director of customer service. I had to follow up numerous times to even be presented with a refund (they wanted to only partially refund my money for a color job I never asked for in the first place). When following up in regards to my blouse, they told me that they did not care and that it was a lost cause. The director of customer service suggested that I try reaching out to the Better Business Bureau since she wouldn't be doing anything else for me.
After calling in to receive my refund, Michelle RUDELY slammed the phone down and hung up on me.
I can gladly say that I will share my experience with any one, whether or not they ask.
This establishment is truly a blemish within McLean, VA.
I would think twice before giving this salon any of your money. read more