Very helpful customer service. The front office area is nice…read more The storage space I rented was reasonably priced and a good sized space. The rental space is clean and climate controlled.

We have been storing our items here for about a year and a half now with no trouble. The people who…read morerun the office are great and the place is extremely secure, which is why we chose this location. Last weekend, we had record flooding, which flooded most, if not all the units. We signed up with their insurance when we first started our rental unit. Access Self Storage sent over our information and I filed the furniture we were claiming damaged. Come to find out, their insurance they offer does not cover flooding. We were not told that when we signed up for it. Needless to say, we will be looking for another unit to store our things. I'm sure many other people will too. I'm not risking their drainage system again while I'm paying insurance and they aren't even taking care of their current tenants. It's a waste of my time and my money.

Easy process to rent a space, no added charges for required rental insurance or administration…read morefees-just pay your rent. People working around the property for added security.

From the owner: Rent, pay or reserve online. Site showings and rentals are by by appointment only. Please call…read more972-576-5111 for appointment.

What a Great experience. We are moving back. To Tx from Georgia and made a phone call and to my…read moresurprise, the staff at this location was great, willing to stay late due to our long drive in. They also honored my veteran status and applied a discount. Thank you so much Lynette for your time and mannerism. Respectfully, Julio

From the owner: Discover convenient storage solutions with Total Storage Solutions, catering to personal and…read morecommercial needs. Our facilities provide a range of options including climate-controlled units, document storage, and vehicle parking. We support various businesses from retailers to contractors, ensuring secure, flexible storage space. Our features include online rental and payment, advanced security, and month-to-month leasing. Total Storage Solutions is committed to organizing your space efficiently, enhancing both home and business environments. Rent with us for a streamlined storage experience.

Great place and very nice, very helpful staff! I highly recommend if you're looking for short-term…read morerentals (I did!) or long-term. You can't go wrong with these guys.

On 10/16/21 I needed to rent a unit, my son was moving. I can tell you the two men working that day…read morewere professional and very helpful! I cannot say enough good about the facility It's clean Well lit And accessible Thank you for helping

Great place! Was able to get a unit the same day I called. Even though we were in the midst of…read moreCOVID and moving, this place really helped us get in and get taken care of. Still following COVID guidelines we were able to do everything remotely as far as payment & picked up keys there onsite. We stored our house for a month while we transitioned from out of state back to our home town and to a new rental home. The unit was clean, the gentleman I talked to was super kind and easy to communicate with. If/when we get a house of our own, we will definitely consider them again for our transition and storage needs.

I rarely use storage places yet this one has to be the best so far. Very clean and well put…read moretogether. The guest service was amazing and constantly helped if needed. Would 10/10 recommend again.

I can't bring myself to give them five stars for one reason. Their pricing is well above average…read morefor the bigger units. I don't know about the smaller ones but we may need to move down a size to make it more affordable for my mom(fixed income)That being said, the service the staff give, especially from Natalie, has been nothing but wonderful and caring. My mom is in the beginning stages of dementia and they worked with us to get her caught up on her payments and didn't immediately put it up for auction. Natalie showed empathy and understanding and talked to me not just as a customer but almost friend like. This kind of kindness goes a long way and this place is blessed to have her working for them! If you can afford it, and finances aren't an obstacle come check this place out! 4.5 stars!

IF I COULD GIVE THEM NO STARS I WOULD!!! I'm highly upset I drove 3 hours with my kids too get my…read morethings out of storage just too get there and it's a lock on my storage when I'm PAID IN FULL BEEN PAID IN FULL!!! My access code for the gate and everything works so why is there a lock on my things too where I have no access to them! I called the after hours number they couldn't do nothing but send a email and have someone reach out to me!!! This is horrible I'm paid in full been paid in full this whole month and get to my storage unit it's a lock on there and nobody can do anything about!!! After I drI've so far I will never in my life rent a storage unit ever again from this place!!! This was a waisted trip and time! Not too mention I spoke with the store today and let them know i was closing my account and getting all my things out today I was told that it's was fine too make sure I clean it out too avoid a clean out fee only too drive 3 hours and there is a lock on my stuff when I'm paid in full and all the after hours people can tell me is they are so sorry and they are sending a email!! I'm highly upset!!!

Hard to get ahold of initially... but the local manager was amazing getting us setup. Great…read morelocation and nice facilities! I also enjoy the app for easy access

Terrible service. I have lived here my whole life and I can tell you that you are way better off…read moregoing to Lake Ridge Storage. They do not honor their word: Two weeks prior to the last day of billing I spoke with them about moving out since I had moved and didn't need my storage. She said I had to fill out paperwork or something, didn't mention the lock and such. Then she called me the day before the last day to tell me I wouldn't be cancelled because I needed to come back and do my lock and remove a bike in there. Due to work, I needed an evening to come back since I now live 50 miles away. The person agreed for my arrival on Tuesday evening on a Monday and then they sent me a Past Due late notice for the very thing we agreed on that Tuesday. The management on property is terrible and unprofessional: The lady did not keep her word! Bad business ethics. Worse than this is the fact that they are consistently not at the property when their posted hours are. Not sure if the owner knows that or not, but it was sometimes hard to get a hold of them or get help from them onsite. She brings her kids to work with her in the summer too, which I get sometimes, but not the whole summer basically last year. The experience was terrible: Overall, I had a terrible experience with people who over-charge, didn't keep their word or provide decent service. It sucked. The units are good, but not worth the risk of management that don't care and don't have enough cameras to make up for it: Trust me, call anyone but them in Midlothian and you will be better off. Don't let the property fool you, it is nice but the person running it over there is not going to be helpful to you.

Michael is such an amazing manager! Has been extremely helpful and resourceful for my 2+ years…read morebeing here. Each call, each question he's always been there to help me. Payment process has been a smooth sailing and even though I can do it online, I prefer to do it over the phone and he's very willing to help me out. He has gone above and beyond for me on every occasion and I'm grateful for all he's done. I recommend this facility! I've visited a good amount of locations prior and this one feels like home.

What a dream to work with Michael Duncan who is so knowledgeable and helpful with getting us a…read morestorage unit. Made our experience stress free and able to help with all our questions and concerns. Highly recommend to anyone looking for a storage unit. Reasonable rates, very clean and safe with excellent customer service!