To be fair, Ceasarstone is a good product we fell in love with, never really liking granite. We chose a ginger remnant for our master bathroom vanity & paid $250 deposit 3 months in advance (Oct.) to hold it for when the renovation was in that phase of construction. Tile & paint colors were chosen around the vanity. The project began after Thanksgiving 2014 and dragged into Jan./Feb. due to holiday shut-downs. We started making contact with the Stone Store rep Dec.23 & were told installation should be no later than mid-January. Our construction supervisor, who didn't have an account with Stone Store, had started asking when they were available to install so he could schedule the plumber, etc. We received a call from Stone Store saying the piece reserved was too small for our 5 foot vanity, so panic mode was set. The rep said they had ordered a whole slab, since it was their mistake, and it was on a boat from Israel, delivery date unavailable. Or, we could choose from a couple other remnant colors he had in stock. After several days passed, we chose another remnant color to prevent delaying the project. We never received a follow-up call asking if the new color worked for us, but our credit card was automatically charged the balance owed. Only when we followed-up with e-mail stating dismay with the process, we received apologetic e-mails & a phone call, but no offer of discount for the dilemma. We have chosen to move forward and enjoy our new bathroom. The darker color shows more lint, hair, etc than perhaps the lighter color would. If you choose to use Stone Store, follow up regularly to be sure your product choice is available. Their major business is with IKEA and we were just a small walk-in project. I hope this review helps others from the headache we endured. I am giving them a generous 3-star rating based solely on the quality of the product. It would be nice for suppliers to recognize homeowners are left with these choices long after they have moved on to the next job. read more