My husband and I thought the Stetson bar was a nice place to start visiting after previously checking it out so we decided to have his birthday party there.
We booked with Alyssa and confirmed with Leslie the Saturday before the party. She informed us that the dance floor bar where we reserved would open at 7:00pm. On the day of the party (May 25th) Rudy was working Happy Hour shift bartending. Because business is slow during the day, he was the only bartender on duty. Rudy was very courteous, helpful with setting up tables and assisting with hanging a decoration. We appreciate him for helping.
We had an open tab for our guests until 7:00pm. Rudy informed us that during that time he would no longer be bartending and our tab would be closed for a shift change. During the shift change, Santos took over Rudy's area at the main bar and Tori was assigned to the bar near the dance floor next to our party.
It was 7:15pm when we requested to start a new tab with Tori. She was busy and stated she was not ready to make drinks. Additional time went by and we noticed she was texting on her phone. When offered a credit card to open tab, and ask again if she was ready to open the bar, in an annoying tone she stated she still wasn't ready!
Our friend ordered a drink at the main bar thinking we still had an open tab. As she returned to our area, Santos followed her and with a nasty tone said "someone needs to pay for that drink!" He was unprofessional, and confrontational with our guest! (Cameras in bar) She called him out about how he nor the other bartender was willing to do their job and open a tab!
We made several attempts to reopen the tab at the main bar with Santos, and were consistently denied and told "we could open a tab at the dance floor bar."
Why Santos declined reopening our tab and kept turning us away to Tori, when she was not ready to serve customers, is questionable because he was not busy!
7:30pm, the dance floor bar was still not open and we were never given the opportunity to reopen a tab. Mgmt needs to be more involved and oversee how staff treats customers!
Guess Stetson Bar is doing so well they can be selective on who they choose to serve. Rudy was pulling a double shift. He did not complain nor did he give a negative attitude. He was professional, courteous performed his job and did it well. Rudy should be promoted instead of his duty of a bar back for unfriendly, rude bartenders not wanting to work and do their job! Needless to say we left soon afterwards. We had a more friends joining us for the live band but decided to take our business elsewhere! We definitely won't be returning anytime soon! read more