This is by far the worst spa I've EVER been to! The front desk staff was the rudest in the business! Not a spa atmosphere I would waste my time and money on. Today was my "I'll give them one more chance" appointment. The last visit I walked into the relaxation area (mind you I was the first client of the day), to what appeared to have been an epic party. There were no less than 10 half drunk champagne classes with lip stains on them, paper napkins everywhere, snacks on the floor dirty dirty dirty! All the chairs and pillows looked disheveled. Nothing was clean and tidy and definitely not spa like. Today, it's raining up here so what better way to spend some much needed down time then at the spa? Right? WRONG! I emailed the resort last week to schedule an appointment and even left a message with them. NOBODY returned my email or call, so yesterday (knowing it was going to be raining today) I made one last attempt to contact the spa to see if they had anything available for a massage. I FINALLY got someone on the phone!! A gentleman. He said they had a 10am 50 minute massage and that was it. I said, l'll take it!! I woke up this morning, didn't even make breakfast for my family, my whole morning centered around getting up to the spa by 9:40. I was left to wait at the front desk for 10 minutes not greeted by the front desk lady at all or even told it will be a minute while she waited on a mom with 4 kids for something that had to do with the pool. Once she could get around to greeting me she didn't even say hello, sorry to keep you waiting, nothing! I greeted her with a smile and a good morning and let her know I had a 10am massage. She looked me up and said you don't have a massage, did you get a confirmation? Well first of all nobody informed me that I was required to search my email archives to see if I've been confirmed for an appointment before I actually have one and since I had just made this appointment the night before, I said I'm not sure let me look. Nope nothing. She then said, and I quote, "NO CONFIRMATION, NO APPOINTMENT"! Well that sounded like she's had to say that one too many times. so clearly there's A PROBLEM! There is no reason to be rude. If that wasn't bad enough, she said , can you move aside so I can help these ladies. WHAT?!!!!! There was a yoga class that was about to start. I've taught yoga for 30 years I would have LOVED to take that next class and I should have been offered the class as an accommodation effort. It would have been so easy to diffuse the situation by saying, "could we offer you a complimentary yoga class while we work to try to correct this error on our side?" How difficult would that have been? The front desk lady proceeded to help the 10 women waiting to go into yoga so I decided I'd use the restroom while I waited, she yelled at me YELLED, "MAM YOU CANT GO IN THERE THATS FOR SPA GUESTS ONLY!" OH, so NOW she has time for me?!! Not only does she put forth a good effort in poor customer service she finds it necessary to publicly shame people. I've never felt so disrespected and so disregarded in my whole life! In an attempt to find someone to help me, I called the main number. The sweetest soul on the planet, Lindsey, answered. Lindsey tried her best to diffuse the situation which was the right thing to do. She apologized for the way I was treated and said she will have a manager contact me. I find it very disturbing that there are zero decision makers and ZERO MANAGERS working at Wintergreen on the weekend! THEIR BUSIEST TIME OF THE WEEK!! Coral Collins and Rod Kessler have failed this resort miserably! I grew up skiing this resort. My mother was a medic here when i was a small child (I'm 48 now). We have brought our family to ski here (despite the fact I used to live at Massanutten ski resort). I know for a fact that THIS type of situation would have NEVER happened at Massanutten! They have managers that work the weekends and their customer service training for employees is nothing less than something you'd see at Disney Resorts! We always knew we'd buy a home or condo at Wintergreen one day, this situation alone has made us re think our plans. I will never go back to this horrific spa EVER! read more