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    The Source

    4.0 (1 review)
    Open 9:30 am - 6:00 pm

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    7 years ago

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    People searched for Electronics 117 times last month within 15 miles of this business.

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    Apple Store - So neat and tidy and expensive

    Apple Store

    2.8(26 reviews)
    3.5 kmWest End
    $$$

    I live a good way away from the city and I need a cane to walk so I make a point to take…read moreappointments seriously. On 16 Sept, yesterday, I had an appointment to change the battery in my phone. The appointment was at 1:00 and I had to grab someone at 1:05. There was the one guy behind the Genius Bar and he began to sign me in and prep my iPhone 13Pro for service. Then he left me to answer questions from 2 other people who didn't even own an Apple product--one was about the account of someone who had passed away. I never really had his full attention. Halfway through the process he told me my phone would be ready in 4 1/2 hours! I've changed batteries in the past and waited around an hour or so each time. As I said, I have a disability that affects my ability to walk and there's no way I could shop for that long and I sure as hell wasn't going to sit for 4 hours. I just cut him short, ended the appointment and told him I would be filing a complaint. When he told me there were 5 people ahead of me I should have asked if those 5 had appointments! With all the higher prices and expenses we pay for Apple products it's inexcusable for the company to treat customers this way. I've been an Apple customer since the early '90's and, for the first time, I'm considering changing to a Google phone! The store was busy but obviously they should've had more staff available. I'm hopping mad. Apple continues to decline service-wise and advance prices-wise and, at some point, customers will go elsewhere.

    I went to the Apple Store in Halifax today. A lady who was triaging customers before entering the…read morestore turned out to be extremely difficult and curt, making me feel like I was stupid when I asked her for help. I wasn't able to download anything on my phone and because I didn't know why she became very curt and told me that she wouldn't make an appointment for me if I couldn't explain what the problem was -- the very reason I was there. I'm 70 years old and have no training in technology but I was taught manners. This person should be taught basic personal communication skills, let alone good manners.

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    Apple Store
    Apple Store - Jacob A. took wonderful care of us when we had big problems to solve. THANK YOU!

    Jacob A. took wonderful care of us when we had big problems to solve. THANK YOU!

    Apple Store

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    Rogers

    Rogers

    3.3(7 reviews)
    0.8 kmSpring Garden

    I have mixed emotions about being a Rogers customer. I have been with Rogers for about 2 years now…read more I switched from Aliant because I could not seem to go on a plan that met my needs. My Aliant bill was never consistent and it was far more expensive than I wanted. I switched to Rogers (ported my phone number) and also got a second phone on my plan. I immediately found a plan that met my lifestyle and that would save me a ton of money. So...the best part of Rogers is that my bill remains the same every single month and it's always within my budget. The part of Rogers that I'm not happy with is their customer service. This seems to be a common issue that Rogers customer have. Everytime I call there (which seems to be more that I would like), I get a rep that doesn't seem to have a clue about how to read or explain their bill. I find it very confused and very fursurating! They need some further training and they need to learn some soft skills.

    I went to this store to pick up a new Baby SIM card for my iPhone. I called ahead to ask whether…read morethere would be any. They said there were some, AND when I arrived there were some (ya'll know there was a chance there wouldn't be any) Then when the agent was signing up the SIM card he noticed I was paying 20$ for one of my phone packages. He then proceeded to tell me he would change it a new one (that had the same services) as it was currently cheaper. Yes! Cheaper! I didn't think this was even possible for agents to offer! Needless to say I was impressed. He then made sure my phone was up a running and installed my new case for me. I think this just goes to show how the new approach to customer service (using automated telephones) really takes away from the customer experience. For the last few months I have been thinking about leaving Rogers, but this individual has given me a glimmer of hope.

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    The Source - electronics - Updated September 2026

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